Experts Reviews · Company report
Prestige Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%74+17.9Value 14%95+13.4Replies to reviews 7%53+3.7Momentum penalty92−0.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Prestige Auto Repair

Salem, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #574Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.8★ from 620 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prestige Auto Repair is better than 75% of auto repair shops.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prestige Auto Repair is better than 74% of auto repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prestige Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prestige Auto Repair is better than 95% of auto repair shops.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prestige Auto Repair is better than 92% of auto repair shops.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prestige Auto Repair is better than 53% of auto repair shops.C
53

Reviews for your job

Customers hired Prestige Auto Repair for 8 kinds of job.

Prestige Auto Repair for vehicle inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.57
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle Inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 251
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 57 Google reviews tagged “Vehicle Inspection” · showing 40

RickLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Huge thank you to all the crew at Prestige Auto. It’s the first time I’ve owned a BMW and wanted a shop specializing in foreign cars. It was the first time I visited the shop so they did a thorough inspection along with my oil change. The level of detail and customer service I received is the best I’ve had with any…

Customer photo from Rick's review
Great priceVehicle InspectionOil change
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mike and his team provided excellent quality service and were courteous and professional.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceVehicle Inspection
Suzanne13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Attentive and caring team. Fixed the problem and checked in to ensure the car was running smoothly. Reliable and friendly service —Grateful for the team at Prestige!

Reasonable priceAir & cabin filter replacement+ Punctuality
MarkLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

This was my 7th visit to Prestige and this is a truly great group of professionals. The communication via the service advisor (James) was timely and on point. Nadine feels back to specs! Thank you all for stellar work!!!

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

It’s never fun taking your vehicle in for repairs, but Prestige made it as “painless “ as possible. The did a complete inspection, provided an accurate estimate, and did the work for that amount. The work was done on time and any questions I had were answered. Just moved to Salem, and I am so glad to have found Prestige.

Reasonable priceVehicle InspectionBrakesOil change
Dennis10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Professional and helpful. Highly recommend.

Reasonable priceVehicle InspectionVehicle safety inspectionAuto maintenance
JimLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

They did a great job! We had a check engine light come and they fixed it quickly. The entire crew is great to work with!

Vehicle Inspection
Steven3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Fast service and great communication at a resonable price

Reasonable priceGeneral repairs & maintenanceVehicle InspectionAuto maintenance
Dennis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

All good.

Reasonable priceVehicle InspectionVehicle safety inspectionAuto maintenance
PeggyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I have to give a huge shout out to Prestige Auto Repair for the work they’ve done this past year on my 2013 BMW. I had some delayed maintenance that needed work. I was in a few months ago for rear differential work and most recently for front differential work and spark plugs, and they were just extremely…

Reasonable priceTransmissionGeneral repairs & maintenanceVehicle Inspection
ScottLocal Guide · 336 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I am very impressed with Prestige Auto Repair. From the personable people who scheduled repairs to the counter guys, everyone was cheerful a d helpful. Repair estimates were accurate and took exactly the time they promised.

Reasonable priceAuto brake replacementBrakesGeneral repairs & maintenance
Kym2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I am so happy with the customer service and vehicle service on my JCW. Thank you Prestige!

Air & cabin filter replacementGeneral repairs & maintenanceVehicle Inspection
Carlos7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Definitely the best option if you own a German or British car. They really know what they’re doing and do the job fast, accurately, and at a fair price.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Jay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Another good experience with Prestige Auto Repair. Timely work, provided a loaner vehicle (better than my own!) and super thorough communications from start to finish.

Reasonable priceVehicle InspectionAuto brake replacementOil change
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Good people, good service. I will use them from now on for all my vehicles.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto engine tuning
Susie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great fast service and friendly staff! I will be recommending to my friends who have foreign cars.

Reasonable priceAuto engine diagnosticVehicle InspectionAuto maintenance
Carlos5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an absolutely fantastic experience with Prestige - the service was fast, the price was excellent, and my 22 y/o car drives like a dream now!

Great priceGeneral repairs & maintenanceVehicle InspectionAuto maintenance
Ashley8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely fantastic place from beginning to end felt very pleased with the service. They explained and took pictures of things that needed work as I knew I needed some work done, they didn't pressure me to get it done and I will definitely be back to get the repairs done and also any future repairs. Truly felt very…

Reasonable priceVehicle Inspection
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I am very pleased with the quality and efficiency of the work they performed.

Auto engine diagnosticVehicle InspectionAuto maintenance
Selwyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Prestige always manages to do the right thing and I trust them explicitly. If you're a beemer fan and need a good repair shop, Prestige is the place.

Auto engine tuningVehicle InspectionAuto maintenance+ Punctuality
EdLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I recently took our German sports sedan into the dealer for an oil change. When I went to pick it up I was given an inspection report indicating that a motor mount was in failure mode and a major oil leak was developing at the back of the engine. I was told to expect the repair total to be roughly $3,500!! I…

Vehicle Inspection+ Quality+ Value
Anton7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service, as usual. Will be coming back again.

General repairs & maintenanceVehicle InspectionAuto maintenance
Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very thorough and professional.

Vehicle InspectionAuto maintenanceOil change
Abby12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

There is no other place in Salem I would go to have my car serviced and repaired. Prestige is the best.

Air & cabin filter replacementBatteryGeneral repairs & maintenance
SabrinaLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Thank you for taking care of all my Mercedes Benz needs. They answered all my questions, and fixed my surprise check engine light. Thank you!

General repairs & maintenanceAuto engine tuningVehicle Inspection
Andrea12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Amazing team that have always delivered great service, honesty, and quality. Our neighbor recommended them to us, we’ve referred a few others since, and have only heard positive things. We’re so thankful to have a trustworthy and reliable shop that’s great across our BMW, Audi, and now Toyota.

Auto maintenanceBatteryAuto engine diagnostic
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took my car in for an oil change/inspection service. Shortly after dropping it off I had a thorough and descriptive email listing everything the tech had checked and each item that was recommended for needing extra attention , with measurements and photos to back it up. I had them keep my car over the weekend while…

Auto battery replacementAuto maintenanceBattery
Zoe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Awesome people, great service

Auto maintenanceGeneral repairs & maintenanceOil change
Christopher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service

Auto maintenanceBrakesAuto engine diagnostic
JessicaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They now have a Japanese Repair shop! Toyota, Subaru, and Lexus can now be taken care of some incredibly skilled and friendly professionals. I was very impressed with their help and above-and-beyond service with my Camry. They communicated with me multiple times through texts, email, and phone calls. I immediately…

Auto engine diagnosticGeneral repairs & maintenanceVehicle Inspection
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Prestige, Does Excellent Work & Treat’s There Costumer’s Very Well. Chris & Crew Are Very Knowledgeable at There Job. Thank You 🙏

Oil changeTiresVehicle Inspection
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are the best. Such kind, professional people. Would highly recommend them.

Customer photo from Mike's review
BrakesGeneral repairs & maintenanceVehicle Inspection
Limonene4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They found the root cause of my car issues and worked with me to get them solved. They do solid work.

Auto maintenanceAuto engine diagnosticEngine repair
Anita5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Love these guys! Professional, courteous, and do a great job!

Auto water leak repairGeneral repairs & maintenanceOil change+ Punctuality+ Value
Miriam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very impressed with the services I received for my Audi! Communication was great as well as estimates of needed repairs or replacements. I like the report given that shows pictures and details when inspected. I’m glad I decided to bring my car here and feel very confident to make this place my new auto mechanic…

Auto maintenanceBrakesOil change
Trent1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The folks in the front office where very polite and knowledgeable about the service needed for my car. I appreciate the excellent communication as the service was being completed. Overall very impressive. Thank you.

Air & cabin filter replacementOil changeSteering & suspension replacement
ZacharyLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is a new shop for me but I will definitely do business with them again. They took pictures of everything that was wrong, presented everything to me, and the cost came back exactly as they quoted. Great service.

Auto exhaust system repairAuto maintenanceBrakes
Jesica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and great people I will definitely use them again. Thank you for everything

Engine repairGeneral repairs & maintenanceTransmission
Impala8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Prestige Auto Repair IS the place to take your German vehicle. As a dog lover, it’s always wonderful to be greeted by their very friendly pup, Charlie. Their staff ALWAYS communicate extremely well via email messages & phone calls. Along with Charlie, you’ll definitely find that once you arrive at their front…

BrakesOil changeVehicle Inspection+ Punctuality+ Quality+ Professionalism
Jen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This was my first visit and it was a great experience. Everyone I spoke with was friendly. They explained all the work they did and checked in each day letting me know their progress. I appreciated that their service report showed pictures supporting their findings. I will go to them for all my future repair needs and recommend to others.

Auto maintenanceBatteryOil change

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 65%Overpriced 4%Not sure 7%

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