Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREPretty Cool AC Heating And Refrigeration Inc
Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 5.0★ from 361 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pretty Cool AC Heating And Refrigeration Inc is better than 93% of HVAC contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pretty Cool AC Heating And Refrigeration Inc is better than 92% of HVAC contractors.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pretty Cool AC Heating And Refrigeration Inc is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pretty Cool AC Heating And Refrigeration Inc is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pretty Cool AC Heating And Refrigeration Inc is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pretty Cool AC Heating And Refrigeration Inc is better than 100% of HVAC contractors.A
100
Reviews for your job
Customers hired Pretty Cool AC Heating And Refrigeration Inc for 8 kinds of job.
Pretty Cool AC Heating And Refrigeration Inc for a/c filter replacement
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 7 Google reviews tagged “A/C filter replacement”
TheaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The company was super responsive to text messages and had a technician (Jason) at my house in record time. Jason was extremely knowledgeable and able to troubleshoot the problem quickly. I'm grateful Pretty Cool popped up on my search. I'll definitely be using them for any future AC issues
Paid $1–200Reasonable priceA/C system repairA/C filter replacement
B7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Great Service and Fast Response
Paid $200–300Reasonable priceA/C system maintenanceCleaningA/C system repair
Stephanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Prompt and efficient.
Paid $100–200A/C filter replacement
Cheryl7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
A very honest company and know what they are doing.And will fix your probs not make new one's and not out ti sale.
Paid $200–300Reasonable priceHVAC system repairA/C filter replacement
Mr1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Professional service at a fair price!!! Will be using them again! Thanks guys!! You saved out office!!
A/C system maintenanceHVAC duct & vent cleaningA/C filter replacement+ Responsiveness+ Punctuality+ Quality
Kylie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Joe was very nice , came in a timely manner & communication was great !
A/C filter replacementThermostat repair+ Responsiveness+ Punctuality+ Quality
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Joe is one of the best ac guys I know! I will definitely use him again.
A/C filter replacement+ Responsiveness+ Punctuality+ Quality
Price
$274-19% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 34%Reasonable 51%Overpriced 5%Not sure 9%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 54 | $205–$942 |
| A/C system repair | 40 | $209–$793 |
| HVAC system maintenance | 37 | $37–$295 |
| A/C system maintenance | 25 | $39–$393 |
| Cleaning | 14 | $114–$369 |
| Repair HVAC | 10 | $224–$535 |
| Install AC | 9 | $1.5k–$3.2k |
| Thermostat installation | 8 | $148–$788 |
