Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Pretty Cool AC Heating And Refrigeration Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Pretty Cool AC Heating And Refrigeration Inc

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 361 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pretty Cool AC Heating And Refrigeration Inc is better than 93% of HVAC contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pretty Cool AC Heating And Refrigeration Inc is better than 92% of HVAC contractors.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pretty Cool AC Heating And Refrigeration Inc is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pretty Cool AC Heating And Refrigeration Inc is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pretty Cool AC Heating And Refrigeration Inc is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pretty Cool AC Heating And Refrigeration Inc is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Pretty Cool AC Heating And Refrigeration Inc for 8 kinds of job.

Pretty Cool AC Heating And Refrigeration Inc for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$295
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#68 / 90
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 37 Google reviews tagged “HVAC system maintenance” · showing 20

Reginald15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

I use Pretty Cool Ac for all my air and heating needs. Affordable, reliable and fast service to any of my families needs

Paid $600–800Great priceHVAC system repairHVAC system maintenance
Cedric16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Can't beat there service and clear honest communication and pricing. My AC & Heating guys for life.

Paid $600–800Great priceHVAC system repairHVAC system maintenance
kimLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Awesome service and the gentleman couldn’t have been nicer. Super professional! I think I made a great choice in companies.

Paid $1–200Reasonable priceHVAC system maintenance
Regina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Joseph at Pretty Cool AC came out and did a top notch job, servicing my outside unit. Other companies were giving me the run around and the ones that did come out quoted me much more than Joseph did. They also tried to talk me into getting a new unit, because mine is an older model. But, Joseph said all I needed was…

Paid $1–200Great priceHVAC system repairHVAC system maintenance
Terry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This is a quality company. They sent out j and I that are two quality employees to take care of business. The price was right and the service was as good as it gets. Thank you J and I for being such good men. Jason Bowen was the lead man . Thank you Jason and Issac.

Customer photo from Terry's review
Paid $1–200Great priceHVAC system maintenance
Jordan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very friendly, Jason was very easy going to talk to and ask questions, straightforward and honest, he went out of his way to explain each step he made while he was doing it to demonstrate how he was problem solving what was going on with my unit. These guys aren’t trying to make a quick buck, they’re in it for the…

Paid $1–200HVAC system repairHVAC system maintenance
Rena2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Pleased.

Paid $200–400Not sureHVAC system maintenance
Lavaughn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Second time I used services. I will use them again in the future.

Paid $200–400Reasonable priceHVAC system maintenance
ReneeLocal Guide · 103 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We extend our sincere greetings. We would like to commend Mr. Joseph for his exceptional and distinctive contributions. Engaging Mr. Joseph's expertise in AC Heating and Refrigeration services is an undoubtedly sound decision. Mr. Joseph consistently demonstrates a profound commitment to client satisfaction,…

Great priceHVAC system repairHVAC system maintenanceA/C system repair
JermaineLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This will be my second time using Pretty Cool AC heating and refrigeration. Both experiences were great, and the service is stellar. The techs communicate what they’re doing, they’re efficient, and they clean up after they’re done. I highly recommend. My only callout is to get clarity on pricing. I was told it’s…

Customer photo from Jermaine's reviewCustomer photo from Jermaine's reviewCustomer photo from Jermaine's review
Paid $500–600Not sureHVAC system repairHVAC system maintenance
Robert9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

got the job done

HVAC system maintenance
KenyaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great response time and quality work as always. This is not our first time using Pretry Cool for maintenance services and we have never been disappointed. It helps that his prices are reasonable.

Paid $300–400Reasonable priceHVAC system maintenance
D8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mike is master of his craft. Will 100% be calling them in the future.

Paid $300–400Great priceHVAC system maintenance
billyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

great service. no pressure or upsale. Very dependable service..

Paid $1–100Great priceHVAC system maintenanceRepair HVAC
Sally10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very knowledgeable and honest to let us know what we need for ac. Very reasonable! Will use again!

Paid $200–300Reasonable priceHVAC system maintenance
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joseph provided excellent, fast and professional service. Thanks!

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
AnnetteLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Joe & his crew were very professional, skilled, knowledgeable and customer service oriented. We were very pleased with his service and affordability of units. We will definitely recommend him to others....The Smith's

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Mr1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional service at a fair price!!! Will be using them again! Thanks guys!! You saved out office!!

A/C system maintenanceHVAC duct & vent cleaningA/C filter replacement+ Responsiveness+ Punctuality+ Quality
monique10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used this company for two years straight! They are amazing. They have fixed my air the same day everytime I have called. I appreciate their attentiveness and caring spirit. Thank you so much!

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
KellyLocal Guide · 120 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nice man. Quick and courteous.

CleaningHVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality

Show more HVAC system maintenance reviews (17 more) →

Price

$274-15% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 51%Overpriced 5%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair54$205–$933
A/C system repair40$209–$786
HVAC system maintenance37$37–$295
A/C system maintenance25$39–$393
Cleaning14$104–$343
Repair HVAC10$216–$495
Install AC9$1.4k–$3.2k
Thermostat installation8$148–$788

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