Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Pretty Cool AC Heating And Refrigeration Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Pretty Cool AC Heating And Refrigeration Inc

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 361 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pretty Cool AC Heating And Refrigeration Inc is better than 93% of HVAC contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pretty Cool AC Heating And Refrigeration Inc is better than 92% of HVAC contractors.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pretty Cool AC Heating And Refrigeration Inc is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pretty Cool AC Heating And Refrigeration Inc is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pretty Cool AC Heating And Refrigeration Inc is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pretty Cool AC Heating And Refrigeration Inc is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Pretty Cool AC Heating And Refrigeration Inc for 8 kinds of job.

Pretty Cool AC Heating And Refrigeration Inc for HVAC system repair

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Jobs reviewedHow many Google reviews are tagged with this job.56
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$933
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#59 / 87
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 56 Google reviews tagged “HVAC system repair” · showing 20

carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Micheal was honest about my Mr Cool unit when called out to assess an ongoing problem and while troubleshooting found an even bigger issue. Needless to say that problem was eliminated when he installed a new unit by a different manufacturer

Reasonable priceHVAC system repairHeating system installationInstall AC
Ramez1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

They did great job highly recommend thank you

Paid $1–200Great priceHVAC system repair
Reginald15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

I use Pretty Cool Ac for all my air and heating needs. Affordable, reliable and fast service to any of my families needs

Paid $600–800Great priceHVAC system repairHVAC system maintenance
Terrance8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Outstanding service would recommend this company anytime

HVAC system repair
NikkiLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Timely approval and completion of service

Paid $2,000+Not sureHVAC system repair
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Great

Paid $1–200Reasonable priceHVAC system repair
patsy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The tech was great he fixed the problem was honest were the other company wasn’t I appreciate the fact that he came even though it was late will recommend him to everyone thanks

Paid $1–200Great priceHVAC system repair
Virginia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience

Paid $600–800Reasonable priceHVAC system repair
Cedric16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Can't beat there service and clear honest communication and pricing. My AC & Heating guys for life.

Paid $600–800Great priceHVAC system repairHVAC system maintenance
phillip4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Top notch, knowledgeable, professional, this is my third company to try Mike knows his stuff

Paid $400–600Great priceHVAC system repair
Deborah8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I contacted Joseph on Sunday(Labor Day weekend), that my AC was out. He found Michael Coyle, to come out the same day within a few hours. They found the part required and had my system back in operation by Tuesday! Joseph was super kind and Michael was very informative about my HVAC System. Highly recommend Pretty. Cool AC & Heating!

Paid $1,000–1,200Reasonable priceHVAC system repair
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Michael was great

Reasonable priceHVAC system repair
Paulette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Michael was very professional and informative. Him and his helper were very polite and friendly a pleasure to have them in my home. Will definitely use them again.

Paid $400–600Reasonable priceHVAC system repair
Melissa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They were great

HVAC system repair
Ron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The tech was fast, polite, and honest

Paid $200–400Not sureHVAC system repair
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I shared what I saw and described the 2ton outdoor AC fan motor stop turning. Another new one put in. I'll ckeck it again when I get off work. Thanks

Paid $800–1,000Reasonable priceHVAC system repair
Kathleen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Called them at 2 pm and they were out at our house by 4 pm. Amazing service and the nicest people. They were able to fix our AC unit quickly and were very reasonably priced. Highly recommend!!

Paid $400–600Great priceHVAC system repair
CynthiaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent customer service came in got the job done and reasonable prices I will use them again!!

Paid $200–400Great priceHVAC system repair
Carolyn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jason came out a few hours after I called and kept me informed on arrival time. Much different than another well known provider who said their first availability was in 4 days. Jason arrived promptly and got my system going and stayed a few minutes longer to make sure all was well and running properly. Thank you, Pretty Cool AC!

Paid $1–200Great priceHVAC system repair
Regina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Joseph at Pretty Cool AC came out and did a top notch job, servicing my outside unit. Other companies were giving me the run around and the ones that did come out quoted me much more than Joseph did. They also tried to talk me into getting a new unit, because mine is an older model. But, Joseph said all I needed was…

Paid $1–200Great priceHVAC system repairHVAC system maintenance

Show more HVAC system repair reviews (36 more) →

Price

$274-15% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 51%Overpriced 5%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair54$205–$933
A/C system repair40$209–$786
HVAC system maintenance37$37–$295
A/C system maintenance25$39–$393
Cleaning14$104–$343
Repair HVAC10$216–$495
Install AC9$1.4k–$3.2k
Thermostat installation8$148–$788

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