How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREPretty Cool AC Heating And Refrigeration Inc
Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 361 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Pretty Cool AC Heating And Refrigeration Inc for 8 kinds of job.
Pretty Cool AC Heating And Refrigeration Inc for HVAC system repair
Clear ✕All 56 Google reviews tagged “HVAC system repair”
Micheal was honest about my Mr Cool unit when called out to assess an ongoing problem and while troubleshooting found an even bigger issue. Needless to say that problem was eliminated when he installed a new unit by a different manufacturer
They did great job highly recommend thank you
I use Pretty Cool Ac for all my air and heating needs. Affordable, reliable and fast service to any of my families needs
Outstanding service would recommend this company anytime
Timely approval and completion of service
Great
The tech was great he fixed the problem was honest were the other company wasn’t I appreciate the fact that he came even though it was late will recommend him to everyone thanks
Great experience
Can't beat there service and clear honest communication and pricing. My AC & Heating guys for life.
Top notch, knowledgeable, professional, this is my third company to try Mike knows his stuff
I contacted Joseph on Sunday(Labor Day weekend), that my AC was out. He found Michael Coyle, to come out the same day within a few hours. They found the part required and had my system back in operation by Tuesday! Joseph was super kind and Michael was very informative about my HVAC System. Highly recommend Pretty. Cool AC & Heating!
Michael was great
Michael was very professional and informative. Him and his helper were very polite and friendly a pleasure to have them in my home. Will definitely use them again.
They were great
The tech was fast, polite, and honest
I shared what I saw and described the 2ton outdoor AC fan motor stop turning. Another new one put in. I'll ckeck it again when I get off work. Thanks
Called them at 2 pm and they were out at our house by 4 pm. Amazing service and the nicest people. They were able to fix our AC unit quickly and were very reasonably priced. Highly recommend!!
Excellent customer service came in got the job done and reasonable prices I will use them again!!
Jason came out a few hours after I called and kept me informed on arrival time. Much different than another well known provider who said their first availability was in 4 days. Jason arrived promptly and got my system going and stayed a few minutes longer to make sure all was well and running properly. Thank you, Pretty Cool AC!
Joseph at Pretty Cool AC came out and did a top notch job, servicing my outside unit. Other companies were giving me the run around and the ones that did come out quoted me much more than Joseph did. They also tried to talk me into getting a new unit, because mine is an older model. But, Joseph said all I needed was…
I think I got taken to the bank really with this company they came out said my air conditioner was low they put 4 lb in cost me about or $500 that don't exactly remember the price . In a couple of weeks later I had to call him back then they told me my coil had cracked I needed a new one so they ordered one cuz it…
Very friendly, Jason was very easy going to talk to and ask questions, straightforward and honest, he went out of his way to explain each step he made while he was doing it to demonstrate how he was problem solving what was going on with my unit. These guys aren’t trying to make a quick buck, they’re in it for the…
Awesome customer service, and ac repair
He made me aware of the problem with the unit And stated we needed compressor. Very professional I hope he will be able to resolve the problem by end of day today. Getting the new compressor in.
We extend our sincere greetings. We would like to commend Mr. Joseph for his exceptional and distinctive contributions. Engaging Mr. Joseph's expertise in AC Heating and Refrigeration services is an undoubtedly sound decision. Mr. Joseph consistently demonstrates a profound commitment to client satisfaction,…
Very efficient & professional. Good job. A friendly & good representative for your co
Highly recommend Pretty Cool AC Heating and Refrigeration Inc.! When our AC went out, they responded promptly and handled our new installation with excellent, efficient workmanship. Joseph has an outstanding team led by Michael, who is incredibly knowledgeable and detailed. They are honest, affordable, and truly…
This will be my second time using Pretty Cool AC heating and refrigeration. Both experiences were great, and the service is stellar. The techs communicate what they’re doing, they’re efficient, and they clean up after they’re done. I highly recommend. My only callout is to get clarity on pricing. I was told it’s…
I called pretty cool and they sent a tech out to check my new system out and found that it didn't have any freon. They then told me the freon was $150 a pound and I needed 4 pounds, so just the cost of the freon would be $600 when I called around I found a 20 lb keg for $220. That comes out to $11 a pound. Don't use them or they will rip you off.
Any time I need my AC serviced I call and they come out right away. I've been using them for years and don't have a single complaint.
Michael arrived early and was very cordial. He found the problem and promptly got it repaired
As usual, Pretty Cool AC is responsive and prompt. The Tech showed up right on time and was professional and very knowledgeable. He completed his task in a workmanlike manner and kept me informed the entire time. Pretty Cool AC always gets my highest recommendation for quality, cost, and customer service.
Prompt service, diagnosis by a tech who knows what he is doing, and a clear path forward for getting the repair done. Can't ask for more than that.
Had trouble with the heating system. They sent a fine young man (Alex) out to take a look. It took a couple of tries but ultimately he was able to identify the problem too get me up a running just ahead of the nasty winter weather headed our way.
The team is professional, knowledgeable, and very communicative. They have completed two repairs for me. I will continue to use them for all my HVAC needs.
The tech really knew his stuff. He was very professional and pleasant. I would not hesitate to have him in my home again.
Michael came and resolved the furnace problem within 10 minutes. He has a wonderful personality and was very easy to talk to.
A very honest company and know what they are doing.And will fix your probs not make new one's and not out ti sale.
Same day repair with a fair price for a quick Saturday service. Fixed our ac quickly. Will definitely use them again when needing repair.
Mike was very knowledgeable and helpful, they were able to come out same day and were easily and friendly to work with! Would highly recommend
It was a great experience Joe was very professional, on time actually early he did a phenomenal job I will be recommending him to all my family and friends.
Professional service at a fair price!!! Will be using them again! Thanks guys!! You saved out office!!
I have used this company for two years straight! They are amazing. They have fixed my air the same day everytime I have called. I appreciate their attentiveness and caring spirit. Thank you so much!
Joseph and his associate were very professional, tenacious, and kind. I would highly recommend them! They have gained a new customer!
Been using Pretty Cool for a few years. He has definitely extended the service life of my age challenged system. He just performed an emergency call for me as my run capacitor went out overnight; showed within an hour of my text and completed the job in about 45 minutes. Recommend you add him to your list of trusted contractors.
Our office was getting hotter by the minute. They arrived 30 mins after I called them and AC is running perfectly now. Only took an hour for the repairs. Very professional.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 54 | $205–$933 |
| A/C system repair | 40 | $209–$786 |
| HVAC system maintenance | 37 | $37–$295 |
| A/C system maintenance | 25 | $39–$393 |
| Cleaning | 14 | $104–$343 |
| Repair HVAC | 10 | $216–$495 |
| Install AC | 9 | $1.4k–$3.2k |
| Thermostat installation | 8 | $148–$788 |


