BED BUG EXTERMINATORS · SAN JUAN CAPISTRANO, CA
Preventive Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%84+29.4Reliability 15%67+10Craft & service 20%59+11.8Value 10%47+4.7Momentum 8%78+6.2Track record 7%60+4.2Accountability 5%50+2.5Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE

Preventive Pest Control

Better than 86% of bed bug exterminators · #4 of 29

5.0★517 Google reviewsGoogle star rating as shown on Google Maps.
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
60%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Preventive Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$126
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 16

All 43 Google reviews tagged “Bug & insect extermination” · showing 20

★★★★★ Vicky · Edited 6 months ago

I highly recommend this business

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Alexis · Edited 2 years ago

He was patient and listened to all my concerns for pest control

Spider exterminationBug & insect extermination+ Professionalism
★★★★★ Kathie · Edited 2 years ago

Ruben came on time, made sure of any areas l was concerned about, and went through everywhere even my eves and yard.

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Kimberley · Edited 2 years ago

These guys are great. Straight up honest, great value and take care of business. Fantastic communication too. I love the personal connection I feel with each yech that comes out

Spider exterminationGeneral pest inspectionMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ jeri · Edited 2 years ago

The people here have been very helpful in managing bugs of all kinds. They are professional, prompt, and communicate well. I highly recommend their services. They have been terrific to work with and are reasonably priced.

Bug & insect exterminationGeneral pest inspectionSpider extermination+ Punctuality
★★★★★ Greg · 2 years ago

We have the same technician every time. He always calls when in his way. Very professional and consistent.

Bug & insect exterminationMosquito exterminationSpider extermination
★★★★★ D · 2 years ago

Brian was professional and did exactly what I was expecting.

Bug & insect exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Alison · 2 years ago

We’ve been a happy customer for almost 20 years! Whenever we move, Preventative Pest Control is who we call. Always friendly and very responsive if we have an issue regardless of whether it’s our scheduled service time or not. Highly recommend!

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Red · 2 years ago

Mr. Kang was very helpful on his scheduled maintenance visit. He answered a question I had about fumigating a shed, and even gave his professional suggestion on the matter. Will recommend your services to others.

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Deborah · 2 years ago

Super nice guy! Truly cared about my deep fear of spiders 🕷️

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ steve · 3 years ago

Followed requests and instructions with a smile on his face ! The employees at preventative I always pleasant to work with!

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Patricia · 3 years ago

Did a great job!

Bug & insect extermination+ Punctuality+ Quality+ Professionalism
★★★★★ John · 3 years ago

Brandon is very helpful and professional Thankyou for your service

Ant exterminationBug & insect exterminationMosquito extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ shana · 3 years ago

I have had Preventive Pest Control for many, many years and have and would and have referred them to friends. They have always been professional, on time and great with reminders, and the times I have had questions the office staff goes above and beyond with help and useful information! If you want a great service…

Ant exterminationBug & insect exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Patty · 3 years ago

We didn’t have to contact Darie this time for special requests. However, Darie did notify us in advance of his service, and the bugs are under control. We keep hearing about a mosquito infestation in Orange County, but we’ve seen no evidence of that. Not sure if no mosquitos are a result of bimonthly spraying,…

Bug & insect exterminationGeneral pest inspection+ Punctuality+ Quality+ Professionalism
★★★★★ Pamela · 3 years ago

Polite, professional and arrived at the time they were scheduled.

Bug & insect extermination+ Professionalism
★★★★★ Carolyn · 3 years ago

Chris did an excellent job ... took time to knock down webs and cleared window sills of debris. He was very careful to spray everywhere. Gave us good info about mosquito abatement which we will probably add next year because mosquitos were so bad this year that we didn't entertain on our patio! Thanks or doing a…

Bug & insect exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Quality
★★★★★ Chris · 3 years ago

Preventative Pest Control technician, Ty was on time and per usual did a great job while maintaining his professionalism. After the treatment was complete, he answered all questions my wife and I asked, and he's keeping our pest situation under control to where pests are virtually non-existent. Love this service.

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Stephanie · Edited 3 years ago

Can’t go wrong with Preventive Pest Control! They are great, easy to communicate with, always text when on the way, do a great job. We haven’t had ants since they started with us. Also love that they de-web when coming out!

Ant exterminationBug & insect exterminationSpider extermination
★★★★★ Danny · 3 years ago

Craig from Preventive Pest control serviced our place, he was well informed as to what to be done, a true professional. That's why we call Preventive Pest control always. Thank you for the service Craig, the bees or wasps are all gone too.

Bug & insect exterminationHornet & wasp extermination+ Punctuality+ Quality+ Professionalism

Show more bug & insect extermination reviews (23 more) →

vs category

Blue = Preventive, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q4: 4.92★ (65 reviews)2024-Q1: 5.00★ (15 reviews)2024-Q2: 4.96★ (68 reviews)2024-Q3: 5.00★ (14 reviews)2024-Q4: 4.97★ (59 reviews)2025-Q1: 5.00★ (18 reviews)2025-Q2: 4.87★ (39 reviews)2025-Q3: 4.87★ (30 reviews)2025-Q4: 5.00★ (1 reviews)2026-Q1: 5.00★ (3 reviews)2026-Q2: 5.00★ (37 reviews)2026-Q3: 4.98★ (45 reviews)2023-Q42024-Q42025-Q42026-Q4
This companyIndustrydot size = review count

Price

$106+10% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 10%Reasonable 77%Overpriced 0%Not sure 13%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%84+29.4Reliability 15%67+10Craft & service 20%59+11.8Value 10%47+4.7Momentum 8%78+6.2Track record 7%60+4.2Accountability 5%50+2.5Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
84
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
67
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
59
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
47
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
78
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
60
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
50

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+123 / −1
Professionalism
+151 / −0
Responsiveness
+119 / −0
Punctuality
+105 / −0
Value
+79 / −1

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