BED BUG EXTERMINATORS · SAN JUAN CAPISTRANO, CA
Preventive Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%84+29.4Reliability 15%67+10Craft & service 20%59+11.8Value 10%47+4.7Momentum 8%78+6.2Track record 7%60+4.2Accountability 5%50+2.5Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE

Preventive Pest Control

Better than 86% of bed bug exterminators · #4 of 29

5.0★517 Google reviewsGoogle star rating as shown on Google Maps.
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
60%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Preventive Pest Control for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$188
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Cockroach extermination”

★★★★★ Tammy · a month ago

Angel was amazing. He was very thorough and replaced the traps that needed to be.

Reasonable priceCockroach extermination
★★★★★ Nat · 11 months ago

I’ve been a regular customer of Preventative for over a year and I am continually impressed and grateful for their services. Every employee from the phone agents to the services techs are so friendly, efficient, and professional. I HIGHLY recommend the routine services! It’s an incredible value to keep your home…

Paid $120–140Reasonable priceCockroach extermination
★★★★★ monique · a year ago

Good & caring service. Polite & friendly individual

Paid $100–120Reasonable priceFlea & mite exterminationCockroach exterminationService not listed
★★★★★ Ray · 3 years ago

I have use Preventative Pest Control for years. I use them for my home and office.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ kathleen · Edited 3 years ago

Jesus Did a great job, very professional, did rush in and out! We are very pleased with his work!

Cockroach exterminationGeneral pest inspectionSpider extermination+ Punctuality+ Quality+ Value
★★★★★ Chris · 3 years ago

Preventative Pest Control technician, Ty was on time and per usual did a great job while maintaining his professionalism. After the treatment was complete, he answered all questions my wife and I asked, and he's keeping our pest situation under control to where pests are virtually non-existent. Love this service.

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Srinivasan · Edited 3 years ago

Larry is fantastic and has a wonderful attitude. He is knowledgeable, polite and very patient. He answered all our questions. Will use him again.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Eash · 3 years ago

Matt was helpful and friendly. He was very informative and made sure my issues were addressed.

Cockroach exterminationHome inspectionMosquito extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ David · 3 years ago

Excellent Customer service, They take their time to listen to you talk about your problems with pest control and seem very knowledgeable about the business

Bug & insect exterminationCockroach exterminationMosquito extermination+ Professionalism
★★★★★ Allison · 4 years ago

Craig and his wonderful team have never let me down! These are definitely the people you want on your side when your having bug issues! They are all so friendly, accommodating, professional and exceptional at what they do! I will never go anywhere else! Definitely so very grateful I found them! 5 stars would be an…

Ant exterminationBed bug exterminationBee extermination
★★★★★ Ayeen · 3 years ago

Rating only, no written review.

Cockroach exterminationFlea & mite exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Brandon · 3 years ago

Rating only, no written review.

Bug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ sdemore1 · 5 years ago

Rating only, no written review.

Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Saeed · 5 years ago

Rating only, no written review.

Cockroach exterminationMosquito exterminationSpider extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Belle · 5 years ago

Rating only, no written review.

Ant exterminationBed bug exterminationBee extermination
★★★★★ Robert · 5 years ago

Rating only, no written review.

Bed bug exterminationBee exterminationCockroach extermination+ Professionalism
★★★★★ Laura · 5 years ago

Rating only, no written review.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Preventive, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q4: 4.92★ (65 reviews)2024-Q1: 5.00★ (15 reviews)2024-Q2: 4.96★ (68 reviews)2024-Q3: 5.00★ (14 reviews)2024-Q4: 4.97★ (59 reviews)2025-Q1: 5.00★ (18 reviews)2025-Q2: 4.87★ (39 reviews)2025-Q3: 4.87★ (30 reviews)2025-Q4: 5.00★ (1 reviews)2026-Q1: 5.00★ (3 reviews)2026-Q2: 5.00★ (37 reviews)2026-Q3: 4.98★ (45 reviews)2023-Q42024-Q42025-Q42026-Q4
This companyIndustrydot size = review count

Price

$106+10% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 10%Reasonable 77%Overpriced 0%Not sure 13%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%84+29.4Reliability 15%67+10Craft & service 20%59+11.8Value 10%47+4.7Momentum 8%78+6.2Track record 7%60+4.2Accountability 5%50+2.5Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
84
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
67
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
59
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
47
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
78
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
60
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
50

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+123 / −1
Professionalism
+151 / −0
Responsiveness
+119 / −0
Punctuality
+105 / −0
Value
+79 / −1

Compare with