Pest control service · Opelika, AL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 69 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 66%
5.0★★★★★1,895 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$56typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the punctuality, professionalism, and clear communication provided by service technicians who thoroughly explain treatments and answer questions. However, recurring complaints highlight scheduling errors, missed appointments, and a lack of proactive reminders for quarterly services, forcing clients to call in to verify treatment status. Some reviewers also note that prices increased over time while service quality declined, leading to cancellations despite initial satisfaction with the staff.
Google rating: 5.0 out of 5 from 1,895 reviews (98% five-star).
Reviews on this page: 1,895 Google reviews (1,307 with written comments, 11 with photos).
Owner responses: the business replied to 96% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Prewett Pest ControlFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prewett Pest Control: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prewett Pest Control: 95/100 on this factor. Category median: 94.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prewett Pest Control: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prewett Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prewett Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prewett Pest Control: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
1,895 Google reviews we collected
5.0of 5
5 stars1,86598%
4 stars161%
3 stars30%
2 stars30%
1 star80%
Praise vs complaints
Phrases our text analysis found in 1,307 written reviews
100%praise
Praise2,273100%
Complaints110%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price12341%
Reasonable15351%
Overpriced00%
Not sure248%
$56-49% vs typical flea exterminators
Middle half of what 169 customers paid ($35–$132) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude83336%
Quality & results48421%
Speed & response30713%
Communication29613%
Would recommend27312%
Price & value472%
Honesty & trust442%
What customers talk about
We read 1,307 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Robert Nelson was great… extremely friendly and explained everything thoroughly… i would recommend him to everyone”
“He was very professional, as always, and did a thorough job.”
“He was nice enough to come back and do the treatment, however, he was not very thorough on the removal of the spiderwebs.”
“The entire Prewett Pest Control team was timely and very professional.”
“Trey was very professional and explained everything to us.”
“Prewett has treated us very good would recommend to Any of my neighbors or family.”
“I would not recommend this company to my friends, family or foes.”
“He is quick, thorough and the price is affordable, we appreciate you guys helping us with the mosquitoes and pest control!”
“I've always trusted Prewett pest control, to get rid of these pest I haven't seen no pest so far this morning.”
People customers mention
Justin36 reviews
Danny32 reviews
Richard30 reviews
Brandon21 reviews
Stan21 reviews
Dunson20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Prewett Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Kelcy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Robert Nelson was great… extremely friendly and explained everything thoroughly… i would recommend him to everyone
Paid $40–60Reasonable priceGeneral pest inspection
Robbie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Danny Dunson provided outdoor pest control service at my home today. Danny is always pleasant and does a great job, offering advice, answering my questions, and tolerating my dogs' incessant barking ;-). Thank you, Danny!
Paid $100–120Reasonable priceTermite exterminationFlea & mite exterminationGeneral pest inspection
YolandaLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
He is very professional. Thank you for letting me know in advance what services are being preformed!
Paid $40–60Great priceMosquito extermination
Susan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Service technician was very nice and professional. He treated inside and outside the house. He was on time to the scheduled appointment which was appreciated. I’m pleased with the service provided.
Paid $180–200Reasonable priceGeneral pest inspectionCockroach extermination
Charlie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
KD was very friendly, very professional, and knowledgeable about his job; he took the time to explain to me what each chemical does for the interior and exterior of my home.
Grace5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Danny is such a pleasure to work with. He inspected the inside and outside of our home, treated the entire property, and got rid of all the cobwebs. He was very thorough in his explanation of the products used with respect to our pets and what we needed to fix in the house to ensure it stays pest free!
Thank you, Ilia! We're glad our communication met your expectations and appreciate you taking the time to share this. We look forward to assisting you again.
Kelcy Joseph1 reviewiTotal number of Google reviews Kelcy has written across all businesses on Google Maps, not just this one.
James, thanks for the enthusiastic five-star shout-out. We are glad you enjoyed your experience and appreciate you sharing that. Your support motivates our team and we will keep delivering the same energy next time.
David Owens8 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Very professional. On time, explained what they were going to do.
Price assessment: Reasonable price
Price: $180–200
Services: Home inspection, Spider extermination, Flea & mite extermination, General pest inspection, Mosquito extermination, Cockroach extermination
Response from the owner · 2 years ago
Hi David! Thank you so much for your awesome feedback! We're so happy to hear you have had a great experience so far. You're the best and our team really appreciates your business! 😁
Philip Lee3 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Danny did our yearly termite inspection today. He was very professional, as always, and did a thorough job. Prewett Pest Control has some amazing people working for them and Danny is definitely one of them.
Services: Home inspection
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Hi Phillip! We are blown away by your AWESOME feedback regarding Mike. We're so happy to hear he has taken great care of you! You are the BEST and our team really appreciates you taking time to leave us such a thorough review. Thanks again for the 5-stars and for your trust in our company 😁
Amberlee Fuqua3 reviewsiTotal number of Google reviews Amberlee has written across all businesses on Google Maps, not just this one.
Robbie took care of our house in Fort Mitchell and did an amazing job! Super knowledgeable and friendly!!
Response from the owner · 4 days ago
Amberlee, thank you for the five-star review. We are so glad Robbie was knowledgeable, friendly and took great care of your Fort Mitchell home. We will share your praise with him and the team. Thank you for taking the time to let others know about your experience.
Robbie Day4 reviewsiTotal number of Google reviews Robbie has written across all businesses on Google Maps, not just this one.
Danny Dunson provided outdoor pest control service at my home today. Danny is always pleasant and does a great job, offering advice, answering my questions, and tolerating my dogs' incessant barking ;-). Thank you, Danny!
Price assessment: Reasonable price
Price: $100–120
Services: Termite extermination, Flea & mite extermination, General pest inspection, Mosquito extermination
Response from the owner · a year ago
Thank you for your kind words about Westin! We're thrilled to hear he provided personalized service and addressed your concerns effectively. Your satisfaction is our priority, and we appreciate your feedback. We look forward to seeing you again soon!
Sarah Lozano5 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Great business!! Robert was really kind thorough with what to expect and respectful! Would absolutely recommend (:
Response from the owner · 4 days ago
Thank you for the five-star review, Sarah. We're so glad Robert was kind, thorough and respectful throughout your visit. We appreciate your recommendation and will share your kind words with him and the team. We hope to have the opportunity to serve you again.
Jane Garner10 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Mr. Trey was very professional and explained everything to us.
Price assessment: Reasonable price
Price: $80–100
Services: Cockroach extermination, Ant extermination
Pest type: Ants, Cockroaches
Response from the owner · 5 days ago
Mandie, thank you for the five-star review. We are glad Mr. Trey was professional and clearly explained everything. We will share your compliments with him and the rest of the team. Your feedback is much appreciated.
