Experts Reviews · Company report
Prime Plumbing & Drains, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Prime Plumbing & Drains, LLC

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 44 leak detection services · 5.0★ from 218 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prime Plumbing & Drains, LLC is better than 96% of leak detection services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prime Plumbing & Drains, LLC is better than 96% of leak detection services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prime Plumbing & Drains, LLC is better than —% of leak detection services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prime Plumbing & Drains, LLC is better than 100% of leak detection services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prime Plumbing & Drains, LLC is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prime Plumbing & Drains, LLC is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Prime Plumbing & Drains, LLC for 8 kinds of job.

Prime Plumbing & Drains, LLC for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$656
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Toilet repair”

Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Anthony made an extra effort to get our plumbing issues fixed. Very professional, competent, and friendly. Thanks again!

Toilet repairFaucet repair
PattyLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Prompt, courteous, professional and thorough. My go to plumbing company!

Reasonable priceToilet repairFaucet repair
Penny9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

As a real estate agent, having professionals I can trust is invaluable. Heather was professional, well-prepared, and incredibly thorough. She took the time to clearly explain her findings and provided excellent documentation, which is so important in my business. I highly recommend her services and will definitely be using her again!

Paid $400–600Great priceToilet repairOutdoor plumbing system repairService not listed
ReneeLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We were very impressed with this company. We received a text with a picture of the technician who would be arriving at our house. He was on time. Very personable. Did a great job replacing the inside of our toilet and he was honest.

Toilet repair
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The technician, Alex, was excellent. He found the problem right away and was able to resolve it quickly.

Paid $1–200Great priceToilet repairPlumbing leak detection
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

This was a follow-up to their inspection and the needed installation of a new water heater, repair of two sink drains and installation of a new sink faucet. They were on time, efficient and walked through everything before they left. Prime remains on the top of my list for plumbers.

Paid $1–100Toilet repair
MrsLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Good service and follow up. Service completed and I have a happy customer

Paid $100–200Reasonable priceToilet repairPlumbing leak repair
GEORGE11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Brandon Bower exceeded all expectations. He arrived as scheduled and proved to be professional, knowledgeable, and very pleasant. He performed the job with care and efficiency. He also cleaned the inside and outside service areas thoroughly. In addition, the office personnel who handled my appointment and questions…

Paid $900–1,000Great priceToilet repair
latonyaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Hayden Lair was our technician. He went straight to work, detected the problem and spent quite a bit of time checking to see what needed to be done next. It was initially thought that our toilet tank could be replaced but the model is no longer in existence. It was determined that the entire toilet had to be…

Toilet repair
MBLocal Guide · 119 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Prime Plumbing is a top notch company. I called yesterday and they came out quickly to fix my leaking toilet. Jackson is a great, knowledgeable guy. Thank you for providing a wonderful service!!

Great priceToilet repair
gino5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Toilet repair
TammyLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $1–100Great priceToilet repairDrain cleaning

Price

$154-63% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 44%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair12$176–$656
Plumbing pipe repair7$322–$1.1k
Faucet repair4$166–$529
Water heater installation4$1.2k–$2.5k
Drain cleaning4$161–$493
Outdoor plumbing system repair3$441–$1.5k
Garbage disposal installation3$295–$654
Plumbing leak repair2$227–$807

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