iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 44 leak detection servicesiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★218 Google reviews · 22 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$154typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, professional communication, and fair pricing as key aspects of their experience with Prime Plumbing & Drains. Services mentioned include water heater maintenance, drain clearing, faucet installation, and sewer inspections, with technicians often described as thorough and helpful in explaining findings. The company maintains a perfect 5.0 rating from 218 reviews, and the owner responds to every review. One recurring criticism involves a technician failing to follow up on a promised quote.
Google rating: 5.0 out of 5 from 218 reviews (98% five-star).
Reviews on this page: 218 Google reviews (159 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 1, 2026.
Service: Leak Detection Service serving Speedway, Indiana.
Data from Google, last updated November 3, 2026.
Score profile vs other leak detection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Prime Plumbing & Drains, LLCLeak Detection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prime Plumbing & Drains, LLC: 96/100 on this factor. Category median: 93.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prime Plumbing & Drains, LLC: 96/100 on this factor. Category median: 92.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prime Plumbing & Drains, LLC: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prime Plumbing & Drains, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prime Plumbing & Drains, LLC: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
218 Google reviews we collected
5.0of 5
5 stars21498%
4 stars31%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 159 written reviews
99%praise
Praise30999%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1542%
Reasonable1644%
Overpriced00%
Not sure514%
$154-63% vs typical leak detection services
Middle half of what 26 customers paid ($37–$329) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8026%
Speed & response7022%
Quality & results6019%
Would recommend3411%
Communication289%
Price & value289%
Honesty & trust124%
What customers talk about
We read 159 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I received professional treatment from the very first phone call from Tara as well as my initial appointment with Anthony to evaluate my problem.”
“The display of compassion and caring and ensuring that my needs were met in a convenient timely manner.”
“Prime Plumbing does an excellent job and Alex was friendly and very professional.”
“I highly recommend her services and will definitely be using her again!”
“I could not recommend them more.”
“The service was exceptional; -from the lady who answered and schedule the visit, to the communication before the visit and finally the technician.”
“Price was fair, worth paying a little bit extra to get it done right.”
“and Anthony's performance, integrity, and professionalism is to be lauded to the maximum extent!”
People customers mention
Alex8 reviews
Phil6 reviews
Brandon6 reviews
Hayden3 reviews
Mimi3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Prime Plumbing & Drains, LLC for 8 kinds of job. Pick one to see what they paid and said.
MMatt1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The service was exceptional; -from the lady who answered and schedule the visit, to the communication before the visit and finally the technician. I couldn't be more pleased with the experience.
Paid $200–400Reasonable pricePlumbing pipe repair
RRichard5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent quality on everything Prime does. They took care of an electric water heater for me a few years ago and today I needed an Air Gap installed on my new water softener's drain lines. Plumber arrived on time, extremely polite, quick, and easy going guy all while making a perfect installation. Price was fair,…
Paid $200–400Reasonable priceWater heater installationService not listed
MMike2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Quick response, efficient and reasonably priced. Very happy with the work that was done.
Paid $1,200–1,400Reasonable priceSump pump repair
KKimberly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The tech Heather was a great person She came in did what she needed to do explain to me what was going on She was very thorough
Paid $1–200Not sureDrain cleaning
PPenny9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
As a real estate agent, having professionals I can trust is invaluable. Heather was professional, well-prepared, and incredibly thorough. She took the time to clearly explain her findings and provided excellent documentation, which is so important in my business. I highly recommend her services and will definitely be using her again!
Paid $400–600Great priceToilet repairOutdoor plumbing system repairService not listed
JJames1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The technician, Alex, was excellent. He found the problem right away and was able to resolve it quickly.
Omg, this was the best plumbing experience I have ever received! My technician Anthony was absolutely awesome. I received professional treatment from the very first phone call from Tara as well as my initial appointment with Anthony to evaluate my problem. Anthony installed three faucets and performed the work exceptionally. Not only is this a great company, but Anthony is truly an asset to Prime Plumbing maintaining professionalism throughout the entire installation process. The display of compassion and caring and ensuring that my needs were met in a convenient timely manner. His work performance is more than exceptional! and Anthony's performance, integrity, and professionalism is to be lauded to the maximum extent!
Services: Faucet installation
Response from the owner · 14 hours ago
Thank you for your fantastic review, Elsa! We're thrilled to hear about your wonderful experience with Anthony and the professionalism you received from our team. It's great to know that the installation of your faucets was handled with such care and attention. We strive to provide excellent service, and it's rewarding to see that reflected in your feedback. We appreciate your support and look forward to serving you again in the future!
D
DeAndre SmithLocal Guide · 20 reviewsiTotal number of Google reviews DeAndre has written across all businesses on Google Maps, not just this one.
Quick and efficient. Knew exactly what was needed.
Services: Plumbing pipe repair
Response from the owner · 14 hours ago
Thank you for your positive feedback, DeAndre! We're glad to hear that you found our service quick and efficient. If you need anything in the future, don't hesitate to reach out!
D
Deb Ranek5 reviewsiTotal number of Google reviews Deb has written across all businesses on Google Maps, not just this one.
Thank you so much for your 5 star review Deb! We're happy to hear Alex took great care of you during your tankless water heater flush! We appreciate your trust in our team and thank you for being a valued member of the Prime family!
T
Tom Wright2 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Thank you for the review Tom! We are so glad you had a great experience and that Eric provided you with Fast a friendly service! Thank you again for your review and trusting Prime Plumbing & Drains to take care of your plumbing needs!
J
John Capper6 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Prime Plumbing does an excellent job and Alex was friendly and very professional.
Response from the owner · 4 weeks ago
Thank you for the fantastic review, John! We're thrilled to hear that you had a great experience with Alex. Our team strives to provide friendly and professional service, and it's wonderful to know we met your expectations. We appreciate your support!
M
Mary Beth CarsonLocal Guide · 13 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
We had an estimate for sewer repair. Prime was very responsive to our request and were prompt with their response. We still haven’t closed on the property, but will definitely give them consideration, based on their performance.
Services: Outdoor plumbing system repair
Response from the owner · 4 weeks ago
Thank you for your positive feedback, Mary Beth. We're glad to hear that you found our team responsive and prompt. We appreciate your consideration and look forward to the opportunity to assist you further once you close on the property. If you have any questions in the meantime, feel free to reach out!
E
Eric Anderson4 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Anthony made an extra effort to get our plumbing issues fixed. Very professional, competent, and friendly. Thanks again!
Services: Toilet repair, Faucet repair
Response from the owner · a month ago
Thank you for the great feedback, Eric! We're glad to hear that Anthony provided you with excellent service. We appreciate your support and look forward to helping you in the future!
M
Matt Hagel1 reviewiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
The service was exceptional; -from the lady who answered and schedule the visit, to the communication before the visit and finally the technician. I couldn't be more pleased with the experience.
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing pipe repair
Response from the owner · 2 months ago
Thank you for the wonderful feedback! We’re thrilled to hear that every part of your experience, from scheduling and communication to the technician’s visit, met your expectations. We truly appreciate your trust and kind words!
R
Rob FittingLocal Guide · 23 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Thank you for the kind words! We’re so glad to hear that Heather was knowledgeable and friendly throughout your experience. We truly appreciate your feedback and support!
T
Teri CapronLocal Guide · 25 reviewsiTotal number of Google reviews Teri has written across all businesses on Google Maps, not just this one.
Very thorough at checking ejector pit out, even gave us suggestions to help with the periodic sewer smell since the ejector was fine. We do not use the basement bathroom/kitchenette/dishwasher very often so that is likely the culprit. Truly
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 months ago
Thank you for sharing your experience! We’re glad we could thoroughly check the ejector pit and offer helpful suggestions for the occasional sewer smell. We appreciate your trust and are happy we could help!
