Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Prime Plumbing & Drains, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Prime Plumbing & Drains, LLC

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 44 leak detection services · 5.0★ from 218 Google reviews

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Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prime Plumbing & Drains, LLC is better than 96% of leak detection services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prime Plumbing & Drains, LLC is better than 96% of leak detection services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prime Plumbing & Drains, LLC is better than —% of leak detection services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prime Plumbing & Drains, LLC is better than 100% of leak detection services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prime Plumbing & Drains, LLC is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prime Plumbing & Drains, LLC is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Prime Plumbing & Drains, LLC for 8 kinds of job.

Prime Plumbing & Drains, LLC for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Water heater installation”

Richard5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent quality on everything Prime does. They took care of an electric water heater for me a few years ago and today I needed an Air Gap installed on my new water softener's drain lines. Plumber arrived on time, extremely polite, quick, and easy going guy all while making a perfect installation. Price was fair,…

Paid $200–400Reasonable priceWater heater installationService not listed
BradLocal Guide · 188 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have been a customer of PP&D for a few years now after they installed a water heater for us. He checked out another small thing I had and fixed it for free! We have a reasonably priced maintenance plan from them that offers 15% off which is nice when the big things pop up. Everyone at this company is professional and customer focused.

Water heater installation
Seamus4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Josh made time on short notice to evaluate my hot water heater issue and talked through multiple options. We needed a replacement and he worked out the schedule to make sure we didn’t go without hot water over the weekend. Brandon arrived early and expertly completed the install, communicating his progress…

Reasonable priceWater heater installation
KatelynLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Super quick, friendly and the price was right!

Great priceWater heater installation

Price

$154-63% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 44%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair12$176–$656
Plumbing pipe repair7$322–$1.1k
Faucet repair4$166–$529
Water heater installation4$1.2k–$2.5k
Drain cleaning4$161–$493
Outdoor plumbing system repair3$441–$1.5k
Garbage disposal installation3$295–$654
Plumbing leak repair2$227–$807

Compare with

Penn Plumbing LLC logoPenn Plumbing LLCExperts Score 100Speedway · 5.00★Steg Plumbing logoSteg PlumbingExperts Score 93Speedway · 4.90★Grey Plumbing Inc. logoGrey Plumbing Inc.Experts Score 92Speedway · 4.96★