Tree service · Blue Island, IL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 129 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 88%
5.0★★★★★135 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently report that Prime Tree Care provides punctual, professional service with fair pricing for tree removal, stump grinding, and storm damage cleanup. Recurring themes highlight the crew's ability to work carefully around landscaping and obstacles, along with thorough cleanup that leaves properties spotless. Reviewers also note quick response times for estimates and emergency situations, as well as clear communication throughout the process.
Google rating: 5.0 out of 5 from 135 reviews (99% five-star).
Reviews on this page: 135 Google reviews (118 with written comments, 20 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: August 25, 2026.
Service: Tree Removal Service serving Blue Island, Illinois.
Data from Google, last updated November 10, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Prime Tree Care, IncTree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prime Tree Care, Inc: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prime Tree Care, Inc: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Prime Tree Care, Inc: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Prime Tree Care, Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prime Tree Care, Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
135 Google reviews we collected
5.0of 5
5 stars13499%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 118 written reviews
100%praise
Praise292100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6623%
Staff & attitude5920%
Price & value5920%
Would recommend5619%
Quality & results4014%
Communication93%
Honesty & trust41%
What customers talk about
We read 118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alex was quick to respond and was able to get a crew out the next day.”
“They are very conscientious and respectful of my property, offer fair pricing and very considerate.”
“jose gave me a good price on 2 huge trees in front of my home worked very hard.”
“Very satisfied and will definitely recommend to friends and neighbors.”
“The crew was quick, efficient, and did a great job cleaning up!”
“Alex was great at explaining things and all the workers were very nice and skilled at their jobs.”
“Honest business with incredibly skilled people doing great work.”
People customers mention
Alex19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Prime Tree Care, Inc for 4 kinds of job. Pick one to see what they paid and said.
BLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Alex, Gonzello and crew are here as we speak. I've asked Alex for his crew to come out many times. They are very conscientious and respectful of my property, offer fair pricing and very considerate. They're my goto tree guys. Excellent company. Look at the guy in the tree!! Nerves of steel!
They just finished up.…
Reasonable price
Don5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Storms left us in an emergency situation where a large tree branch was splitting and hanging over our house. Alex was quick to respond and was able to get a crew out the next day. They did an incredible job in a very tight area to remove a 45+ foot tree branch with ease! The crew was quick, efficient, and did a…
Great price
Anthony14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I reached out to multiple companies to help remove a very difficult positioned tree stump from my backyard. Frankly no one wanted the job. Alex, picked up my call immediately, had someone out the next day and took care of it in less than an hour. It was magical. These guys are life savers, thank you Alex and Tony!!
Chris3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Prime Tree Care removed three enormous trees that were seriously overgrown and major safety hazards on my sister's small property. Sad to watch the trees come down, but it was incredibly impressive watching the Prime employees working so high up. Alex was great at explaining things and all the workers were very nice…
JillLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
These guys were absolutely on point. They made what I imagine to be a very difficult job, look easy. Amazing from start to finish.
Pam3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Exstreamly happy with the job thet did!
Very professional and the clean up was excellent!
Alex, Gonzello and crew are here as we speak. I've asked Alex for his crew to come out many times. They are very conscientious and respectful of my property, offer fair pricing and very considerate. They're my goto tree guys. Excellent company. Look at the guy in the tree!! Nerves of steel!
They just finished up. Filled their entire truck with my job and the place is spotless.
Thank you Prime crew!
Price assessment: Reasonable price
candicw davisLocal Guide · 19 reviewsiTotal number of Google reviews candicw has written across all businesses on Google Maps, not just this one.
Storms left us in an emergency situation where a large tree branch was splitting and hanging over our house. Alex was quick to respond and was able to get a crew out the next day. They did an incredible job in a very tight area to remove a 45+ foot tree branch with ease! The crew was quick, efficient, and did a great job cleaning up! Absolutely will use them again!!!
Price assessment: Great price
Sue Rempert1 reviewiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
I reached out to multiple companies to help remove a very difficult positioned tree stump from my backyard. Frankly no one wanted the job. Alex, picked up my call immediately, had someone out the next day and took care of it in less than an hour. It was magical. These guys are life savers, thank you Alex and Tony!!
Chris Walley3 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Prime Tree Care removed three enormous trees that were seriously overgrown and major safety hazards on my sister's small property. Sad to watch the trees come down, but it was incredibly impressive watching the Prime employees working so high up. Alex was great at explaining things and all the workers were very nice and skilled at their jobs. They were very careful to work around wires and cables and to not create any property damage when cutting down the trees. Would highly recommend.
Jill MLocal Guide · 22 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Very professional. Removed two large trees and ground down four stumps. The crew was all business and worked carefully around my landscaping. Now I don't worry about the trees crashing onto my roof when the weather gets rough. The pricing was good too.
Gina Hernandez8 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
totally recommend this company! jose gave me a good price on 2 huge trees in front of my home worked very hard.they made sure they cleaned up and kept the streets and my neighbors side cleaned ,they explained the whole process and made it happen..great work with a respectful and reliable crew ..thank you again for the awesome work! 5⭐️
