Experts Reviews · Company report
Pristine Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Pristine Carpet Cleaning

Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 5.0★ from 244 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pristine Carpet Cleaning is better than 99% of move-in/move-out cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pristine Carpet Cleaning is better than —% of move-in/move-out cleaning services.–
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Reviews for your job

Customers hired Pristine Carpet Cleaning for 6 kinds of job.

Pristine Carpet Cleaning for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.47
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$297
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 47 Google reviews tagged “Carpet steam cleaning” · showing 40

BrianLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Brian was fantastic! I cleaned carpets to pay for college, decades ago, with extractor and steam/van. The areas we had of off/white, cream Carpet that exit to a back patio, we thought would not recover. Brian did outstanding work. His communication was excellent. He works efficiently and effectively. His…

Customer photo from Brian's review
Great priceCarpet steam cleaning
Glen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Pristine did a wonderful job on our carpets, tile, and chair. We will definitely hire them again.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
NathanLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Lots of 5 star reviews for carpet cleaners, but how many are really that good? What about the tough stuff. Brian at Pristine advertises his expertise in tough stains. And he delivers! I had 2 year old stains that were tough and I was told would not come out. He got them 95% or better! I will call him again…

Paid $300–350Great priceCarpet steam cleaning
Frank10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We are very satisfied with Brian's cleaning both our carpets and tile. He has what seems to be world class equipment and knows how to get the best out of it.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

What a great service Brian gave us! He was friendly, professional and super easy to work with! Did an outstanding job brightening up our carpets and getting rid of our pet odor problem we’ve been dealing with for some time. Highly recommend this company!! Will definitely be using again!

Paid $200–250Great priceCarpet steam cleaning
MichelleLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We are very pleased with the service. Carpet looks brand new!

Paid $200–250Reasonable priceCarpet steam cleaningPet stain & odor removal
Felicia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

He did a great job on our older carpets and they look better than I can ever remember. Professional... explains what he plans to do and does it efficiently. Would highly recommend!

Paid $300–350Reasonable priceCarpet steam cleaning
MackenzieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brian was very friendly, informative, and helpful. My sectional and rugs look absolutely amazing! Just like when we first got them.

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Peggy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Bryan was nice and professional and not pushy to have us purchase more than we needed. We have let’s . Our carpet hadn’t been cleaned in a long time and one room was really bad and he got the stains out.

Paid $500+Reasonable priceCarpet steam cleaning
Thea10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Literally did an amazing job! My carpet looks so much better after and the pet smell is basically gone!! Highly recommend him. He went above and beyond.

Paid $150–200Great priceCarpet steam cleaningPet stain & odor removal
Megan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great communication! Our couch and love seat look great! The carpets look brand new. I definitely recommend Pristine Carpet Cleaning!

Paid $450–500Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Toni6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We had our carpets, area rug and 2 chairs cleaned. I cannot say enough about the level of service we received. Other companies we have used are in and out in an hour and you are left wondering how clean could this carpet really be? Pristine explained their process thoroughly and brought in more equipment than I have…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Manny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I honestly didn’t think my carpets were salvageable, but Brian proved me wrong. He saved them, along with my time and money. My home is now ready to list! Couldn’t be happier with the results!

Paid $350–400Reasonable priceCarpet steam cleaning
amie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had a great experience with Pristine. Brian was super quick to respond. He cleaned our carpets and grout and even our boat carpet, as a last minute request. He was quick and clean and everything sparkled when he was done. I would highly recommend Pristine Carpet Cleaning.

Reasonable priceCarpet steam cleaningPet stain & odor removalService not listed
Sandy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Love this company! House had a musty smell even after I had had another company in to clean the carpets. Also was dealing with Animal urine in a few places. Smell is completely gone. Highly recommend this company.

Great priceCarpet steam cleaning
RafaelLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent work and professionalism by the owner. The man is literally a carpet scientist and you can sense the honesty and integrity when he breaks down what’s wrong with the carpet and what it will take to get it cleaned. Will be contacting again.

Customer photo from Rafael's reviewCustomer photo from Rafael's review
Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Kathy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian was amazing! From working with my schedule to taking the time to explain the whole process to me! My carpets look amazing! Even the spots I thought were hopeless.

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
Kara8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian made my toddler-stained carpets look brand new and completely revived my couch! I was so impressed with his professionalism and attention to detail. He even used a clear door cover to keep the cold air out while still being able to run his equipment — such a thoughtful touch. I can’t recommend Pristine Carpet Cleaning enough!

Paid $500+Carpet steam cleaningUpholstery cleaning
Kris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Super impressed with the service we received from Brian today! He was prompt, personable and very knowledgeable. I will be using Pristine in the future and can highly recommend Brian.

Customer photo from Kris's review
Paid $200–250Reasonable priceCarpet steam cleaning
JamieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian was wonderful! He was very friendly, professional, and took the time to explain the process. We had all of our carpeted rooms cleaned, and they look incredible! We will definitely be using Pristine Carpet Cleaning for all of our future needs! :)

Paid $350–400Great priceCarpet steam cleaningGeneral carpet cleaning
Sandra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Carpets look brand new and the pet odors and stains are gone. Fantastic job!

Carpet steam cleaningPet stain & odor removal
mikeLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our carpets look and smell great after having them cleaned by Pristine! I spent alot of time in the carpet cleaning industry as a general manager for corporate locations before having my own franchise. After selling my franchise it has been difficult to find someone who really cares about the job they do. I have…

Paid $200–250Reasonable priceCarpet steam cleaning
Larry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We were very happy with the service performed by Pristine Carpet Cleaning and Brian, the owner. He was prompt, courteous and professional—and the carpet looks great. We may have him back to do our tile floors and grout.

Paid $150–200Reasonable priceCarpet steam cleaning
Sara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian did a great job! We were super impressed by the cleaning overall. Great communication and professionalism!

Great priceCarpet steam cleaning
LaVonne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Brian does an amazing work, I've never had someone do such a thorough job cleaning my carpets!

Great priceArea rug cleaning
Todd1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian did an amazing job on all of our carpet in the house. He exceeded our expectations by 100X. Pristine will be the only one's cleaning our carpets in the future.

Great priceCarpet steam cleaning
Cassandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Carpets look like new! We recently moved in and we thought we would have to replace them- so we were skeptical but gave Brian a call. I am so Grateful we did cause we don’t have to replace after his thorough inspection and treatment: Highly recommended and very personable during his time in our home.

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Esther5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly and professional. Brian walked me through all my options which allowed me to decide what would be best for my carpet cleaning needs. He was not a pressure salesperson. Carpets all looked fantastic!! Highly recommend!!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Miryam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My house smells great. I wanted to wait a few days to write my review. Just so I could really tell how good of a job was done. We had new carpet put on right before Covid. And then got a Covid puppy the was super sneaky and hard to potty train. He found every spot with his light and was able to remove the stains…

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Emmanuel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best service I ever had. Always on time. Very clean service and price is right. Highly recommend.

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Luke7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian is the total package: reliable, exceptional results, and great with communication. I’ve worked with hundreds of contractors over the years and Brian is an A-player. Definitely someone who I am confident in recommending to clients and family/friends. We’ve personally used his services about 5 times now — most…

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
lanaeskelistuart2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have had my carpets and my tile floors cleaned by Pristine and they came out so well I have recommended their services to many of my family members.

Carpet steam cleaningGeneral carpet cleaningService not listed+ Responsiveness+ Punctuality+ Professionalism
IrishLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had an amazing carpet cleaning experience with Pristine Carpet Cleaning. My carpets look brand new, and even stubborn stains are gone. We have multiple children & pets. I highly recommend their services. Definitely the best in the Tri-Cities!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian cleaned my carpets and did an excellent job. He was very knowledgeable and professional. I would highly recommend him for your floor needs.

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Angie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our living room looks great after Pristine Carpet Cleaning came by. Brian was professional and did a very thorough cleaning. Not only was the cleaning service great but the customer service as well. Thank you Brian!

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Jaclyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wasn't sure who to go with to clean my dirty carpets. Called a couple places but Brian was by far the most professional on the phone. And he was able to get me in within the week. Now my carpets look amazing! He explained the process with me and answered all my questions even while he was in the process of cleaning…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
laurie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The best carpet cleaning I've ever had. Took care of all pet stains and carpet looks brand new. Brian is very professional and does an excellent job on your carpets. I highly recommend Pristine Carpet Cleaning for your carpet needs. Brian also does tile and grout cleaning which I will be having him do that soon.

Carpet steam cleaningPet stain & odor removal+ Quality+ Professionalism
JeraldLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Pristine Carpet Cleaning gave us our house back! We have an aging cat who has been using our carpet instead of the litter box... Brian was successful in getting out the smell and stains. He did a wonderful job and I would recommend him to anyone Thanks Pristine!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
AngelaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’m so excited to start off the year with clean carpets and furniture! Brian left our furniture looking and feeling clean. He took his time getting our stains out and explained his cleaning process.He was on time and very thorough! I plan to have my carpets cleaned every spring! Thanks Brian.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian did an extremely thorough job and it all turned out cleaner than any other carpet cleaners I've had

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Show more carpet steam cleaning reviews (7 more) →

Price

$337+40% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 45%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pet stain & odor removal52$175–$310
Carpet steam cleaning45$153–$297
General carpet cleaning43$176–$353
Area rug cleaning21$126–$261
Upholstery cleaning18$203–$354
Drapes & curtain cleaning2—

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