Experts Reviews · Company report
Pristine Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Pristine Carpet Cleaning

Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 5.0★ from 244 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pristine Carpet Cleaning is better than 99% of move-in/move-out cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pristine Carpet Cleaning is better than —% of move-in/move-out cleaning services.–
—

Reviews for your job

Customers hired Pristine Carpet Cleaning for 6 kinds of job.

Pristine Carpet Cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$353
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 43 Google reviews tagged “General carpet cleaning”

Doug4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Our dog had a cancerous mass that caused secretions and bleeding that got on our sectional. Brian spent the entire afternoon cleaning every cushion and pillow and the couch itself. His work is meticulous and he puts in an incredible amount of effort and expertise. The couch is now cleaner than it has been in years!…

Paid $350–400Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Catrina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I contacted Brian with a short notice move out carpet cleaning job, he worked us into his busy schedule, was very reassuring and easy to work with. When it came time for the quote/inspection he both text and called me to explain the quote and his honest opinion about what was needed in terms of cleaning. He was fair…

Paid $500+Great priceGeneral carpet cleaningPet stain & odor removal
Frank10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We are very satisfied with Brian's cleaning both our carpets and tile. He has what seems to be world class equipment and knows how to get the best out of it.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Andrew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service. Would highly recommend.

Customer photo from Andrew's reviewCustomer photo from Andrew's review
Paid $200–250Great priceGeneral carpet cleaningPet stain & odor removal
Kim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am beyond pleased with Brian’s expert work! My carpets look fantastic (he worked very hard to transform these dated, difficult-to-restore carpets!) He clearly explained what would work best, how he would treat both the set-in stains and the pet stains during the process and how a final protective coat would serve…

Reasonable priceGeneral carpet cleaningPet stain & odor removal
Megan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great communication! Our couch and love seat look great! The carpets look brand new. I definitely recommend Pristine Carpet Cleaning!

Paid $450–500Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Toni6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We had our carpets, area rug and 2 chairs cleaned. I cannot say enough about the level of service we received. Other companies we have used are in and out in an hour and you are left wondering how clean could this carpet really be? Pristine explained their process thoroughly and brought in more equipment than I have…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Debbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Brian cleaned our (Berber) carpeting yesterday and after other companies we've used in the past - I can say THIS was the cleanest our carpeting has gotten, especially for carpeting that is 26 years old! We're very pleased and will use him again. Thanks for the great job, Brian!

General carpet cleaning
Wendy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Did an amazing job on cleaning our carpets. Very reliable and conscientious. Highly recommended.

Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Jessica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My carpet looks AMAZING! 10/10 work and a great price too. Highly recommend

Customer photo from Jessica's review
Great priceGeneral carpet cleaningPet stain & odor removal
RafaelLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent work and professionalism by the owner. The man is literally a carpet scientist and you can sense the honesty and integrity when he breaks down what’s wrong with the carpet and what it will take to get it cleaned. Will be contacting again.

Customer photo from Rafael's reviewCustomer photo from Rafael's review
Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
JamieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian was wonderful! He was very friendly, professional, and took the time to explain the process. We had all of our carpeted rooms cleaned, and they look incredible! We will definitely be using Pristine Carpet Cleaning for all of our future needs! :)

Paid $350–400Great priceCarpet steam cleaningGeneral carpet cleaning
Maria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and friendly and I was able to get a same day appointment. No pet stains were missed as Brian uses a black light to locate them all for pretreatment. I will definitely call Pristine Carpet Cleaning for future cleanings.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Suzanne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
lanaeskelistuart2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have had my carpets and my tile floors cleaned by Pristine and they came out so well I have recommended their services to many of my family members.

Carpet steam cleaningGeneral carpet cleaningService not listed+ Responsiveness+ Punctuality+ Professionalism
Glen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Brian was very professional, knowledgeable, and very pleasant. I highly recommend Pristine Carpet Cleaning.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal
Jaclyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wasn't sure who to go with to clean my dirty carpets. Called a couple places but Brian was by far the most professional on the phone. And he was able to get me in within the week. Now my carpets look amazing! He explained the process with me and answered all my questions even while he was in the process of cleaning…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Jeffery6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were getting ready to sell my wife’s ‘family home’ of more than 60 years. I was assuming my realtor would tell me to replace all the old carpet that was nearly 40 years old, but he said it was in great condition just very dirty - “get it professionally cleaned and we’ll roll the dice - worst case we throw in a…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JeraldLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Pristine Carpet Cleaning gave us our house back! We have an aging cat who has been using our carpet instead of the litter box... Brian was successful in getting out the smell and stains. He did a wonderful job and I would recommend him to anyone Thanks Pristine!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
L1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian is so nice, very professional, helpful and very pleasant!! He did an AWESOME job sanitizing and cleaning my carpet. I would recommend his services to anyone. I’m one of his very satisfied customer!! God bless!🙏❤️

General carpet cleaning+ Punctuality+ Quality+ Professionalism
AngelaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’m so excited to start off the year with clean carpets and furniture! Brian left our furniture looking and feeling clean. He took his time getting our stains out and explained his cleaning process.He was on time and very thorough! I plan to have my carpets cleaned every spring! Thanks Brian.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Therese8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian did a great job on our home! He was punctual, professional, and efficient. He was done cleaning in about 2 hours! Highly recommended.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It can be difficult to find businesses who truly care about ensuring that they provide exceptional customer service. Brian is someone who runs his business with integrity and who genuinely values his customer. He quickly responded to my voicemail when I reached out to him. He takes pride in his work and the thorough…

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
Chris9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From the initial phone call Brian was fantastic. He explained his process to me upfront and immediately made me feel comfortable with my decision to hire his company. Our carpets have never looked BETTER and I would recommend Pristine Carpet Cleaning to everyone!!! He sent me pictures throughout the process and made…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ruth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job!!! Their service was top-notch, and we loved the results.

General carpet cleaningPet stain & odor removal+ Quality
ChuckLocal Guide · 202 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A solid new business. We read some great reviews about this new company on different social media sites. We just used their services today. Brian the owner came out, on time, and gave us a fair price and his work was by far the best we have had done to our carpets in 16 years. Other Carpet Cleaning companies in the…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Mansi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This was my first time getting my carpet cleaned. Brian was very thorough and got rid of some tough old stains that somebody else told me would never really go away! Thanks for your service Brian!

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Brenda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always does a great job 👍

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Christina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian did and amazing job got me in right away. My carpets look brand new and for white carpet that has a lot of wear that says alot. I will definitely be using them again and definitely recommend them. If you are looking for amazing quality for a great price then give them a call.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Andy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Pristine Carpet Cleaning offers speedy and professional services. I’m definitely using them again next year!

General carpet cleaning+ Responsiveness+ Quality+ Professionalism
Selena5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Love it so glad and super friendly, I will definitely be contacting them again whenever I need care

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
BenjaminLocal Guide · 208 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Detailed work. Pet hair removal brushy thingy is awesome. Google makes this Guys number hard to find. Hidden treasure.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had never seen anyone clean the carpet so thoroughly. Brian showed so much attention to detail like putting fans on the carpets to make sure they were dry before moving furniture back into place.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Katie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian did an amazing job cleaning the carpet and tile in all our home! We purchased an older home and we're debating on replacing all the carpet but it was too expensive. When I called other carpet cleaners they leave out crucial steps that Mike at Pristine does such as using an industrial vacuum first, a UV light…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
EmeraldLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Pristine Carpet Cleaning did a great job cleaning all of the carpets in my house, He was on time, explained everything he was doing and made sure I was completely satisfied with his work before he left. He did a great job at removing dry slime and play-Doh from the carpet I would definitely recommend Pristine and…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
George4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian came in a timely manner and greeted my wife and mother in law with professionalism and kindness. They truly did an amazing job removing pet odor and stains. We have a mastiff, German Shepherd, and 3 cats so we definitely had pet odor. I came back and it smelled like a clean home. They went above and beyond and…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Victoria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

If anybody needs their carpet cleaned? Pristine carpet cleaning will do the job for you this company is very respectful and professional, thank you Brian for your business you did a awesome job! If you have any before and after picture please post them on the comments. Thanks again!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
RenataLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian is very knowledgeable. He was on time and did a great job. I definitely recommend Pristine Carpet Cleaning to anyone looking to remove stains from area rugs and carpets. Professional job, quick dry and overall a great experience.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Abbya week ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal
Russ5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $400–450Reasonable priceGeneral carpet cleaningPet stain & odor removal
Tiffany8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Quality+ Professionalism
Romero1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
clifford4 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Punctuality+ Quality+ Professionalism

Price

$337+40% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 45%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pet stain & odor removal52$175–$310
Carpet steam cleaning45$153–$297
General carpet cleaning43$176–$353
Area rug cleaning21$126–$261
Upholstery cleaning18$203–$354
Drapes & curtain cleaning2—

Compare with