Experts Reviews · Company report
Pristine Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Pristine Carpet Cleaning

Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 5.0★ from 244 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pristine Carpet Cleaning is better than 99% of move-in/move-out cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pristine Carpet Cleaning is better than —% of move-in/move-out cleaning services.–
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Reviews for your job

Customers hired Pristine Carpet Cleaning for 6 kinds of job.

Pristine Carpet Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.52
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$175–$310
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 52 Google reviews tagged “Pet stain & odor removal” · showing 20

Doug4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Our dog had a cancerous mass that caused secretions and bleeding that got on our sectional. Brian spent the entire afternoon cleaning every cushion and pillow and the couch itself. His work is meticulous and he puts in an incredible amount of effort and expertise. The couch is now cleaner than it has been in years!…

Paid $350–400Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Catrina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I contacted Brian with a short notice move out carpet cleaning job, he worked us into his busy schedule, was very reassuring and easy to work with. When it came time for the quote/inspection he both text and called me to explain the quote and his honest opinion about what was needed in terms of cleaning. He was fair…

Paid $500+Great priceGeneral carpet cleaningPet stain & odor removal
Glen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Pristine did a wonderful job on our carpets, tile, and chair. We will definitely hire them again.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Frank10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We are very satisfied with Brian's cleaning both our carpets and tile. He has what seems to be world class equipment and knows how to get the best out of it.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
MichelleLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We are very pleased with the service. Carpet looks brand new!

Paid $200–250Reasonable priceCarpet steam cleaningPet stain & odor removal
Braden3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service, was very efficient and removed so much dirt and pet hair!

Pet stain & odor removal
Andrew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service. Would highly recommend.

Customer photo from Andrew's reviewCustomer photo from Andrew's review
Paid $200–250Great priceGeneral carpet cleaningPet stain & odor removal
Kim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am beyond pleased with Brian’s expert work! My carpets look fantastic (he worked very hard to transform these dated, difficult-to-restore carpets!) He clearly explained what would work best, how he would treat both the set-in stains and the pet stains during the process and how a final protective coat would serve…

Reasonable priceGeneral carpet cleaningPet stain & odor removal
MackenzieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brian was very friendly, informative, and helpful. My sectional and rugs look absolutely amazing! Just like when we first got them.

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Thea10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Literally did an amazing job! My carpet looks so much better after and the pet smell is basically gone!! Highly recommend him. He went above and beyond.

Paid $150–200Great priceCarpet steam cleaningPet stain & odor removal
Kylee8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great price for thorough, quality work! Will be using him from now and switching from zerorez! Wish I switched sooner.

Paid $150–200Great pricePet stain & odor removal
Toni6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We had our carpets, area rug and 2 chairs cleaned. I cannot say enough about the level of service we received. Other companies we have used are in and out in an hour and you are left wondering how clean could this carpet really be? Pristine explained their process thoroughly and brought in more equipment than I have…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
amie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had a great experience with Pristine. Brian was super quick to respond. He cleaned our carpets and grout and even our boat carpet, as a last minute request. He was quick and clean and everything sparkled when he was done. I would highly recommend Pristine Carpet Cleaning.

Reasonable priceCarpet steam cleaningPet stain & odor removalService not listed
Wendy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Did an amazing job on cleaning our carpets. Very reliable and conscientious. Highly recommended.

Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Jessica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My carpet looks AMAZING! 10/10 work and a great price too. Highly recommend

Customer photo from Jessica's review
Great priceGeneral carpet cleaningPet stain & odor removal
RafaelLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent work and professionalism by the owner. The man is literally a carpet scientist and you can sense the honesty and integrity when he breaks down what’s wrong with the carpet and what it will take to get it cleaned. Will be contacting again.

Customer photo from Rafael's reviewCustomer photo from Rafael's review
Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Kathy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian was amazing! From working with my schedule to taking the time to explain the whole process to me! My carpets look amazing! Even the spots I thought were hopeless.

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
Sandra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Carpets look brand new and the pet odors and stains are gone. Fantastic job!

Carpet steam cleaningPet stain & odor removal
Susan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I thought my 8x10-ish area rug was doomed to the dump... I had had it cleaned one time previously by a big name company and they told me it was silk and it cost extra to clean it, but when it came back to me it still had stains and smelled bad and got even dirtier quickly. I showed it to Brian, at Pristine and he…

Great pricePet stain & odor removalArea rug cleaning
Cassandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Carpets look like new! We recently moved in and we thought we would have to replace them- so we were skeptical but gave Brian a call. I am so Grateful we did cause we don’t have to replace after his thorough inspection and treatment: Highly recommended and very personable during his time in our home.

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more pet stain & odor removal reviews (32 more) →

Price

$337+40% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 45%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pet stain & odor removal52$175–$310
Carpet steam cleaning45$153–$297
General carpet cleaning43$176–$353
Area rug cleaning21$126–$261
Upholstery cleaning18$203–$354
Drapes & curtain cleaning2—

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