Experts Reviews · Company report
Pristine Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Pristine Carpet Cleaning

Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 5.0★ from 244 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pristine Carpet Cleaning is better than 99% of move-in/move-out cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pristine Carpet Cleaning is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pristine Carpet Cleaning is better than —% of move-in/move-out cleaning services.–
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Reviews for your job

Customers hired Pristine Carpet Cleaning for 6 kinds of job.

Pristine Carpet Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$203–$354
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Upholstery cleaning”

Doug4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Our dog had a cancerous mass that caused secretions and bleeding that got on our sectional. Brian spent the entire afternoon cleaning every cushion and pillow and the couch itself. His work is meticulous and he puts in an incredible amount of effort and expertise. The couch is now cleaner than it has been in years!…

Paid $350–400Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Glen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Pristine did a wonderful job on our carpets, tile, and chair. We will definitely hire them again.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
MackenzieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brian was very friendly, informative, and helpful. My sectional and rugs look absolutely amazing! Just like when we first got them.

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Megan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great communication! Our couch and love seat look great! The carpets look brand new. I definitely recommend Pristine Carpet Cleaning!

Paid $450–500Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Toni6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We had our carpets, area rug and 2 chairs cleaned. I cannot say enough about the level of service we received. Other companies we have used are in and out in an hour and you are left wondering how clean could this carpet really be? Pristine explained their process thoroughly and brought in more equipment than I have…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kat9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service and communication! Brian was quick to respond to the initial communication, quickly scheduled the service, and performed the cleaning efficiently. I will be happy to engage his services again.

Upholstery cleaning
Kara8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian made my toddler-stained carpets look brand new and completely revived my couch! I was so impressed with his professionalism and attention to detail. He even used a clear door cover to keep the cold air out while still being able to run his equipment — such a thoughtful touch. I can’t recommend Pristine Carpet Cleaning enough!

Paid $500+Carpet steam cleaningUpholstery cleaning
Jenie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic job of cleaning our couches and chair! They looked brand new when the job was done! Reasonable rate, even called and said he could come earlier which was great! We are very happy with how clean our couches look now! Highly recommended this business!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Typically don’t leave reviews, but Brian definitely deserves one. He was so quick on coming out after a pup had an accident on the carpet. We originally had someone out the same week, but they only made the smell worse. You can instantly tell the difference in his quality products. He got the smell out and we had…

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JeraldLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Pristine Carpet Cleaning gave us our house back! We have an aging cat who has been using our carpet instead of the litter box... Brian was successful in getting out the smell and stains. He did a wonderful job and I would recommend him to anyone Thanks Pristine!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
AngelaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’m so excited to start off the year with clean carpets and furniture! Brian left our furniture looking and feeling clean. He took his time getting our stains out and explained his cleaning process.He was on time and very thorough! I plan to have my carpets cleaned every spring! Thanks Brian.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It can be difficult to find businesses who truly care about ensuring that they provide exceptional customer service. Brian is someone who runs his business with integrity and who genuinely values his customer. He quickly responded to my voicemail when I reached out to him. He takes pride in his work and the thorough…

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian did an extremely thorough job and it all turned out cleaner than any other carpet cleaners I've had

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
BeccaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Such great service, highly recommend! He came and cleaned our light colored sectional and took such care to get even the parts under the cushions. There was no lingering chemical smell after and the couch looks amazing after! My parents also had their carpets cleaned and he took so many extra steps and came back a…

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
BenjaminLocal Guide · 208 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Detailed work. Pet hair removal brushy thingy is awesome. Google makes this Guys number hard to find. Hidden treasure.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had never seen anyone clean the carpet so thoroughly. Brian showed so much attention to detail like putting fans on the carpets to make sure they were dry before moving furniture back into place.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
BlakeLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Pristine was a great company to work with. They were very punctual, answered all my questions, did a great job, and were able to work with my schedule. I will definitely be calling them back for all my carpet and upholstery cleaning.

Drapes & curtain cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Romero1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$337+40% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 45%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pet stain & odor removal52$175–$310
Carpet steam cleaning45$153–$297
General carpet cleaning43$176–$353
Area rug cleaning21$126–$261
Upholstery cleaning18$203–$354
Drapes & curtain cleaning2—

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