House cleaning service · Philadelphia, PA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 54 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★74 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
$280typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Pristine Clean Philly holds a perfect 5.0 rating from 74 Google reviews, with owners responding to 88% of feedback. Customers frequently praise the team for punctuality, thorough attention to detail, and reasonable pricing across deep, move-in, and maintenance services. Recurring themes highlight efficient communication, flexible scheduling for last-minute or emergency requests, and professional conduct. No common criticisms appear in the provided excerpts, as all reviews are five-star.
Google rating: 5.0 out of 5 from 74 reviews (99% five-star).
Reviews on this page: 74 Google reviews (66 with written comments, 3 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: October 18, 2026.
Service: Apartment Cleaning Service serving Philadelphia, Pennsylvania.
Data from Google, last updated October 25, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Pristine Clean PhillyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pristine Clean Philly: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pristine Clean Philly: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pristine Clean Philly: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pristine Clean Philly: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
74 Google reviews we collected
5.0of 5
5 stars7399%
4 stars00%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
100%praise
Praise141100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2153%
Reasonable1845%
Overpriced00%
Not sure13%
$280+3% vs typical apartment cleaning services
Middle half of what 26 customers paid ($225–$373) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4330%
Staff & attitude3525%
Would recommend2316%
Speed & response2216%
Price & value129%
Communication43%
Honesty & trust21%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The cleaner was so kind, thorough and worked wholly independently.”
“pleased that I heard back within about a half hour, the owner was so kind and had taken to heart what I was asking for and after a little back and for…”
“I highly recommend Pristine cleaners and I will most definitely be seeking their services again.”
“Easy scheduling, prompt payment info and the 2 ladies that came to do deep cleaning spent time cleaning and taking time to pay attention to little details.”
“For the amount of space and the cleaning needed, we found the price to be reasonable and fair.”
“Easy to schedule an appointment, great communication, very professional!”
“They are genuinely kind people who clearly care about doing an exceptional job, and their professionalism and pride in their work really shine through.”
People customers mention
Chandra4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pristine Clean Philly for 6 kinds of job. Pick one to see what they paid and said.
SarahLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Why can’t I give Pristine Clean Philly TEN STARS?! ⭐️ JUST WOW. We did the deep clean + fridge on our old West Philly home. The cleaner was so kind, thorough and worked wholly independently. She did an amazing job! We’ve never had our house professionally cleaned and I’m gonna find a way to hire them back again and…
Paid $400–450Reasonable priceDeep clean
Caitlin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I had every intention of cleaning my home myself, despite having a more than full, hectic schedule. And it was a Sunday late afternoon that I realized I needed help and decided to search for a cleaner, certainly not expecting to find someone on a weekend. I found Pristine, read the 5 star reviews and decided to…
Paid $200–250Great priceStandard cleaning
amy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Used this company for first time. Easy scheduling, prompt payment info and the 2 ladies that came to do deep cleaning spent time cleaning and taking time to pay attention to little details. I was extremely pleased with the outcome. I’m looking to get them to come once a month for light cleaning.
Paid $350–400Great priceDeep clean
Natalie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Outstanding same-day service. Chandra was so kind to us and was incredibly efficient at getting two cleaners over to our new house when we encountered an unexpected situation. This company really turned a bad situation around for us, and fast. They did a wonderful job. 10/10 would use again.
Cheickna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience. They did a wonderful job and left the place feeling clean and refreshed. Very friendly and professional. Would definitely recommend!
Paid $250–300Reasonable priceDeep clean
TRAOREGLOUX5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The Pristine team were professional, courteous and did a phenomenal work.
Thank you
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Sarah Mueller - cinéSPEAKLocal Guide · 16 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Why can’t I give Pristine Clean Philly TEN STARS?! ⭐️ JUST WOW. We did the deep clean + fridge on our old West Philly home. The cleaner was so kind, thorough and worked wholly independently. She did an amazing job! We’ve never had our house professionally cleaned and I’m gonna find a way to hire them back again and again for regular maintenance. Thank you, Pristine Clean!!
Price assessment: Reasonable price
Price: $400–450
Services: Deep clean
Response from the owner · 2 weeks ago
Sarah, thank you so much for the amazing review and the ten-star vote! We are thrilled our deep clean and fridge service left your West Philly home sparkling and that our cleaner was kind, thorough and worked independently. It means a lot that you plan to hire us back for regular maintenance, and we look forward to keeping your home pristine. Thanks again for choosing Pristine Clean Philly.
Aayushya patel4 reviewsiTotal number of Google reviews Aayushya has written across all businesses on Google Maps, not just this one.
Thank you Aayushya for the wonderful review. We are glad you found our work excellent and the price reasonable. We appreciate your support and look forward to helping you again.
Caitlin Rudeen7 reviewsiTotal number of Google reviews Caitlin has written across all businesses on Google Maps, not just this one.
I had every intention of cleaning my home myself, despite having a more than full, hectic schedule. And it was a Sunday late afternoon that I realized I needed help and decided to search for a cleaner, certainly not expecting to find someone on a weekend. I found Pristine, read the 5 star reviews and decided to enter my information for a quote. I was so pleased that I heard back within about a half hour, the owner was so kind and had taken to heart what I was asking for and after a little back and forth, she had a team into clean my home the next afternoon. Not only that, they did an exceptional job! I am so grateful cause it took a lot off my back and mind. I highly recommend Pristine cleaners and I will most definitely be seeking their services again. Thank you!
Price assessment: Great price
Price: $200–250
Services: Standard cleaning
Response from the owner · a month ago
Thank you so much for your wonderful review, Caitlin. We're delighted we could respond quickly on a Sunday and send a team the next day to make things easier for you. It means a lot that our owner and cleaners met your expectations and gave your home an exceptional clean. We appreciate your recommendation and look forward to helping you again.
amy brzezinski1 reviewiTotal number of Google reviews amy has written across all businesses on Google Maps, not just this one.
Used this company for first time. Easy scheduling, prompt payment info and the 2 ladies that came to do deep cleaning spent time cleaning and taking time to pay attention to little details. I was extremely pleased with the outcome. I’m looking to get them to come once a month for light cleaning.
Price assessment: Great price
Price: $350–400
Services: Deep clean
Response from the owner · 3 weeks ago
Thank you so much, Amy, for your kind review. We are thrilled scheduling was easy and that our team took time with the deep clean and the little details. We appreciate your trust and look forward to providing monthly light cleanings. Your feedback means a lot to our staff.
Erin Dandia3 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Pristine Clean Philly is the best! Gabi was so sweet and thorough with her work. She did so many thoughtful touches as well like making a bow with the napkins! It really made my day. I've used other cleaning services in the area but this one is by far the best. My house feels brand new even though its over 100 years old! I highly recommend them for your housekeeping needs.
Services: Deep clean
Response from the owner · 4 weeks ago
Thank you so much for the wonderful review, Erin. We are thrilled to hear Gabi made such a positive impression with her attention to detail and those thoughtful touches. It means a lot that your 100-year-old home feels brand new again, and we truly appreciate your high recommendation. We look forward to caring for your home again.
Natalie Denney11 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Outstanding same-day service. Chandra was so kind to us and was incredibly efficient at getting two cleaners over to our new house when we encountered an unexpected situation. This company really turned a bad situation around for us, and fast. They did a wonderful job. 10/10 would use again.
Price assessment: Great price
Price: $350–400
Services: Moving-related cleaning, Deep clean
Response from the owner · 4 weeks ago
Thank you so much, Natalie, for the fantastic review. We are thrilled Chandra and our team could provide same-day help and get cleaners to your new home quickly when you needed it. It means a lot to hear we turned a stressful situation around and that you were pleased with the results. We appreciate the 10/10 and look forward to serving you again.
Kim Sewell3 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
I had a great experience with Pristine Clean Philly. I had an upcoming surgery and wanted to come home to a nice clean house. The cleaners were very kind and did such a fantastic job on my home. The CEO (Chandra) was also very compassionate and professional, which I really appreciated. I highly recommend Pristine Clean Philly because they are very thorough with their cleaning and offer excellent customer service which is valued in a company.
Response from the owner · 4 weeks ago
Thank you so much for sharing your experience. We are glad our team and Chandra could provide compassionate, thorough service while you prepared for surgery, and we appreciate your recommendation. Wishing you a smooth recovery and we look forward to serving you again.
Eric Walker (DJ Joocee)Local Guide · 42 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
I want to thank Chandra for sending Flavia and her daughter Laura to deep clean my home on August 25th !When I thought about the amount of time and effort It would take for me to do it myself...I just knew I needed a helping hand! Flavia and Laura were very friendly and punctual. They did a fantastic job whipping this house back into shape! Ceilings, walls, woodwork, floors, light fixtures, kitchen, bathroom, even inside window sills! Excellent job and they left it smelling good too! Thank You very much ladies were it not for you, I'd still be cleaning! Lol! It was a pleasure meeting you two.
Price assessment: Reasonable price
Services: Deep clean
Response from the owner · a month ago
Thank you, Yvonne, for taking the time to share your experience. We are so glad Chandra sent Flavia and Laura and that their punctuality, friendliness, and thorough work left your home looking and smelling great. We will pass your kind words along to them. We look forward to serving you again whenever you need a hand.
Cheickna Sacko2 reviewsiTotal number of Google reviews Cheickna has written across all businesses on Google Maps, not just this one.
Great experience. They did a wonderful job and left the place feeling clean and refreshed. Very friendly and professional. Would definitely recommend!
Price assessment: Reasonable price
Price: $250–300
Services: Deep clean
Response from the owner · a month ago
Thank you so much for the kind words, Cheickna. We are thrilled to hear you had a great experience and that the team left the place clean and refreshed. Your recommendation means a lot to us. We look forward to serving you again.
