Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts

Experts Reviews · Company report
Pristine Cleaning Concepts logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%75+44Reliability 26%75+19.6Value 15%93+14.2Craft & service penalty98−0.2Momentum penalty65−3.5Experts Score= 74Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Pristine Cleaning Concepts

Stillwater, OK · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #103Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.8★ from 40 Google reviews

📞 Call (405) 564-4414Request a call backWebsite ↗

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pristine Cleaning Concepts is better than 75% of carpet cleaning.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pristine Cleaning Concepts is better than 75% of carpet cleaning.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pristine Cleaning Concepts is better than 98% of carpet cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pristine Cleaning Concepts is better than 93% of carpet cleaning.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pristine Cleaning Concepts is better than 65% of carpet cleaning.B
65
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pristine Cleaning Concepts is better than —% of carpet cleaning.–
—

Reviews for your job

Customers hired Pristine Cleaning Concepts for 3 kinds of job.

Pristine Cleaning Concepts for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.33
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$322
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3

All 6 Google reviews tagged “Cleaning”

Rachel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

I would never use this company again. I hired off of Facebook referrals, spoke to the owner Sandra who is very nice and we set up a cleaning. Many calls/texts later we had an appointment. I should have known it was going to be a problem when every time I called her to request the contract/pricing it was mass…

Paid $250–300Cleaning
Patty6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Pristine Cleaning Concepts is a professional and efficient housekeeping service that does not disappoint! The contract is straightforward and offers the customer different options based on need and budget. Outstanding communication both by personal calls and texting is efficient and appreciated. The team of…

CleaningStandard cleaningDeep clean
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional and always do an excellent job!!

Cleaning+ Responsiveness+ Punctuality+ Quality
MarcoLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Pristine Cleaning Concepts for a couple of years to clean our Airbnb. We consistently get comments on how clean our home is. Tasha and her crew are not only great at making our house spotless but also let us know if things need attention since we aren’t there as often as they are. I would highly recommend Pristine to anyone.

Cleaning+ Quality+ Professionalism+ Value
Lawrence2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used Pristine Cleaning for over three years and we’re always pleased with the work they do. Tasha is very responsive and her employees are very conscientious. On top of that, they’re really nice people. I highly recommend them.

CleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Meeghan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service. Everyone is so kind and they do such a great job on our home.

CleaningDeep cleanStandard cleaning+ Responsiveness+ Quality+ Professionalism

Price

$274+3% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Cleaning6$209–$322
Standard cleaning4$158–$290
Deep clean3$297–$471

Compare with

Oxi Fresh Carpet Cleaning logoOxi Fresh Carpet CleaningExperts Score 98Stillwater · 4.98★Absolute Clean & Restore Stillwater logoAbsolute Clean & Restore StillwaterExperts Score 96Stillwater · 4.95★Brewer Carpet One Floor & Home logoBrewer Carpet One Floor & HomeExperts Score 81Stillwater · 4.84★