Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Pristine Plumbing Inc 4.9 out of 5 based on 1933 reviews, with the owner responding to 49% of them. Customers frequently praise technicians for punctuality, professional communication, and thorough work on services like leak repairs, water heater installations, and drain clearing. However, several low-star reviews criticize the company for high pricing, specifically citing expensive estimates for simple repairs and charging for diagnostic visits that were advertised as free.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,933 Google reviews we collected
Phrases our text analysis found in 1,363 written reviews
Price verdicts customers left with their Google review
Middle half of what 51 customers paid ($328–$1.4k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,363 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All 3 technicians were very knowledgeable and professional.”
“Not only unprofessional, unethical and obviously lack of knowledge and skills to get the job done.”
“He was cordial and immediately helped to diagnose the problem.”
“If you drive slow, don't drive in the fast lane.”
“Joe came out and did an outstanding job as his previous colleagues.”
“Horrible service.”
“We really appreciate Ryan and his work and will recommend Pristine Plumbing to our friends.”
“I would never use them again nor recommend them to anyone.”
“They were easy to work with and I highly recommend.”
“I asked them what's other availability, and they didn't respond, and just said tech is available right now.”
“They came out to help with a slow-draining bathtub and quickly diagnosed and repaired the issue at a very reasonable cost.”
“Very expensive service 5 x more than other company.”
“He was professional, knowledgeable, honest, and responsive throughout the entire process.”
“Short story is that we were almost being scammed for $3000 to change the water pressure regulator valve.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Pristine Plumbing Inc for 8 kinds of job. Pick one to see what they paid and said.
Eddie was very competent and friendly. He took the time to show me how to keep the problem from happening again which I really appreciated. Great service!
I’ve been using this company for years. Joe came out and did an outstanding job as his previous colleagues. They are on Time and get the job done. Have great customer service and warranty their work. Highly recommend
Ryan Lee is a great technician! He came to our house to fix our leak issue. He was cordial and immediately helped to diagnose the problem. We really appreciate Ryan and his work and will recommend Pristine Plumbing to our friends.
Very expensive. Their quotes are completely overpriced. We called them and gave us an estimate of $5k for a pipe rerouting... that actually could've been done for half the price.
Outstanding service! I was pleasantly surprised by the quality of the work and the professionalism of Pristine Plumbing. They came out to help with a slow-draining bathtub and quickly diagnosed and repaired the issue at a very reasonable cost. The pricing was fair, the service was efficient, and the entire…
This company was professional and extremely knowledgeable. They were easy to work with and I highly recommend.
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 141 | $54–$495 |
| Drain cleaning | 120 | $205–$478 |
| Plumbing pipe repair | 107 | $305–$1.1k |
| Toilet repair | 85 | $209–$607 |
| Faucet repair | 57 | $271–$659 |
| Faucet installation | 46 | $292–$786 |
| Water heater repair | 44 | $124–$567 |
| Water heater installation | 43 | $1.2k–$2.4k |
4.9 ★★★★★ 1,933 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Eddie was very competent and friendly. He took the time to show me how to keep the problem from happening again which I really appreciated. Great service!
Oscar was great amazing job
This company is a complete rip-off! A technician came to my house for a clogged drain and told me the blockage was so severe that he couldn’t even get his camera into the pipe. He recommended cutting into the drywall, removing and replacing a section of the pipe, and quoted me $5,000 for the job. I declined and told him I wanted to get a second opinion. After speaking with his boss, he came back with another option using a different technique—for $2,000. I declined again. I called another plumber, who simply used a drain snake to clear the blockage. Total cost: $89!
All 3 technicians were very knowledgeable and professional. Got the leak fixed and water heater refurbished in less time than estimated. Will contact them with other issues as they occur. Same day service yea!!
Mike is very responsible and worked hard to solve the problem. Very professional.
I’ve been using this company for years. Joe came out and did an outstanding job as his previous colleagues. They are on Time and get the job done. Have great customer service and warranty their work. Highly recommend
Ryan Lee is a great technician! He came to our house to fix our leak issue. He was cordial and immediately helped to diagnose the problem. We really appreciate Ryan and his work and will recommend Pristine Plumbing to our friends.
Very expensive. Their quotes are completely overpriced. We called them and gave us an estimate of $5k for a pipe rerouting... that actually could've been done for half the price.
Outstanding service! I was pleasantly surprised by the quality of the work and the professionalism of Pristine Plumbing. They came out to help with a slow-draining bathtub and quickly diagnosed and repaired the issue at a very reasonable cost. The pricing was fair, the service was efficient, and the entire experience was hassle-free. I highly recommend Pristine Plumbing and would not hesitate to use them again in the future.
This company was professional and extremely knowledgeable. They were easy to work with and I highly recommend.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
