⭐⭐⭐⭐⭐ Pro-Active Physical Therapy is truly one of the best places I’ve ever been to for physical therapy! The staff and the level of care are absolutely outstanding. Brad is wonderful! He takes the time to listen to me, ask questions about my progress, and check on how I’m feeling. He’s always kind, patient, and smiling, and the rest of the staff is just as friendly and welcoming. The office is always clean, and the atmosphere is so peaceful, calm, and positive. You can tell that they genuinely care about their patients and want to see them improve. I’m so happy with my experience here and truly appreciate the care and attention they provide. I highly recommend Pro-Active Physical Therapy to anyone looking for excellent care and a team that makes you feel comfortable and cared for!
Pro-Active Physical Therapy
Pro-Active Physical Therapy at a glance
Google reviewers rate Pro-Active Physical Therapy 4.9 out of 5 stars based on 226 reviews, with the owner responding to 92% of them. Patients frequently praise the clinic's friendly staff, clean facility, and effective treatment for issues like hip, knee, and back pain. Recurring themes include therapists who listen attentively, explain conditions clearly, and accommodate patient limitations. Appointment scheduling is described as easy with minimal wait times, and the team is noted for maintaining professional communication. The only lower-rated review found was brief, offering no specific complaints beyond noting the environment was friendly and clean.
- Google rating: 4.9 out of 5 from 226 reviews (97% five-star).
- Reviews on this page: 226 Google reviews (168 with written comments, 6 with photos).
- Owner responses: the business replied to 92% of reviews.
- Most recent review: October 28, 2026.
- Service: Athletic Trainer serving Benton, Arkansas.
Data from Google, last updated November 1, 2026.
Score profile vs other athletic training
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
Star ratings
226 Google reviews we collected
- 5 stars21997%
- 4 stars42%
- 3 stars21%
- 2 stars00%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 168 written reviews
- Praise20999%
- Complaints21%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude10449%
- Would recommend6028%
- Quality & results2311%
- Honesty & trust115%
- Speed & response63%
- Communication63%
- Price & value10%
What customers talk about
We read 168 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He’s always kind, patient, and smiling, and the rest of the staff is just as friendly and welcoming.”
“I highly recommend Pro-Active Physical Therapy to anyone looking for excellent care and a team that makes you feel comfortable and cared for!”
“I had a wonderful experience at my physical therapy appointment!”
“You can tell that they genuinely care about their patients and want to see them improve.”
“Amazing staff, my therapist, Lauren was amazing, she had me up and literally running in no time.”
“She truly listened to my concerns and tailored my therapy to what I needed.”
“She was also extremely helpful in answering all of my billing questions!”
People customers mention
- Bryant 18 reviews
- Brad 12 reviews
- Krista 10 reviews
- Kim 6 reviews
- Gabby 6 reviews
- Michael 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
⭐⭐⭐⭐⭐ Pro-Active Physical Therapy is truly one of the best places I’ve ever been to for physical therapy! The staff and the level of care are absolutely outstanding. Brad is wonderful! He takes the time to listen to me, ask questions about my progress, and check on how I’m feeling. He’s always kind, patient, and…
I had a wonderful experience at my physical therapy appointment! Everyone was friendly and helpful. Kim at the front desk was very knowledgeable and welcoming, and Brad, my therapist, was amazing! He listened to me, very patient and attentive. I truly appreciate the care and attention I received. Thank you all for…
Love these guys. They are the best wouldn’t want to go anywhere else. So nice and kind. They care about your progress. If you want results. Go see them.
Hannah was my physical therapist, she did a great job addressing my issues. Very friendly and courteous !
Everything is great here I don’t have not one complaint at all I highly recommend
I went to proactive and Bryant after I head on collision for noise in my head my therapist found other things wrong and got them corrected, but highly recommend proactive physical therapy
Photos
Customer reviews
4.9 ★★★★★ 226 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I had a wonderful experience at my physical therapy appointment! Everyone was friendly and helpful. Kim at the front desk was very knowledgeable and welcoming, and Brad, my therapist, was amazing! He listened to me, very patient and attentive. I truly appreciate the care and attention I received. Thank you all for making my visit such a positive experience!
Love these guys. They are the best wouldn’t want to go anywhere else. So nice and kind. They care about your progress. If you want results. Go see them.
Thank you so much for all your support Mrs. Mary! It means the world to us, and are so glad you made some good progress & are able to do more with less pain! We appreciate you so much!
Hannah was my physical therapist, she did a great job addressing my issues. Very friendly and courteous !
Everything is great here I don’t have not one complaint at all I highly recommend
Glad you had a great experience! Good luck back at work!
I went to proactive and Bryant after I head on collision for noise in my head my therapist found other things wrong and got them corrected, but highly recommend proactive physical therapy
Hey Melissa, We are grateful and appreciate the time you took to leave your review. We're thrilled that you had a great experience with Brad! We're always happy to help so don't hesitate to contact us if you ever need anything.
If you need physical therapy, this is an excellent place to go! Everyone is friendly, helpful, and genuinely cares about their patients. I’ve had a great experience and would definitely recommend them!
Thank you so much Jackie for your kind review and stars. We enjoyed working with you and are happy you had such a great experience! We wish you the best school year and hope you continue to do well!! 😁
The staff are exceptional!! The facility is very clean and organized. I had an ease of making appointments and never had to wait. I have been treated by most of the PT’s there but mainly Krista. She is so compassionate about helping patients feel their best. She also treated my mom after she fell and broke her hip. I would recommend her and ProActive for anyone needing to recover and needing PT.
Thank you so much for your incredibly kind words Tonya! It truly means a lot to me and to our entire Pro-Active team. ❤️ It has been such a joy getting to work with you and your mom. I’m especially grateful for the trust you’ve placed in me and in our team to be a part of both of your journeys. Being able to share plenty of conversations and laughs along the way with both of you has made your visits especially meaningful to me. Thank you for taking the time to recognize our clinic!!
Krista and her staff go above and beyond to make sure you are comfortable and taken care of! I highly recommend them for any of your physical therapy needs.
Thank you so much, Carol! We truly appreciate your thoughtful recommendation. We're so glad you're feeling better, and we hope you're enjoying all your puzzles and travels even more now with less pain!
Such a great group of therapists!
We think so too! Thanks Hannah for your review!!
Business details
- Phone: (501) 359-5866
- Website: proactivephysicaltherapy.health
- Service area: Benton, AR