Pro Auto Care
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #76Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 781 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Pro Auto Care for 8 kinds of job.
Pro Auto Care for general repairs & maintenance
Clear ✕All 81 Google reviews tagged “General repairs & maintenance” · showing 40
First time I’ve been to the shop. All staff Professional and polite. The shop Was clean. The repair was done in a timely manner.
Good place for service. They can do anything from oil changes to major repairs. Friendly staff. Update. Took my car in for a rattle in the rear. Turned out to be the muffler hitting on a metal plate. Pro Auto Care was able to repair the existing parts. My only cost was labor. Most shops would have said I needed a…
Great service. Completed on time.Great logical advice on prioritizing repairs.
Great friendly service
Very prompt and efficient service. I will return with all my auto repair needs!
Pro Auto Care is a business I trust and feel comfortable leaving my vehicle with for services and repairs. This visit they changed my oil and repaired a headlight on my Range Rover.
Excellent service. Very Professional. Go out of their way to answer your questions and explain details of their services. Fair prices and courtesy rides to and from their service center. Highly recommend.
I had a great experience with Pro Auto Care. From start to finish, the team was excellent to work. My service advisor, Kyle, was patient, communicative, and made sure I understood every step of the process . Michael, the technician, did outstanding work on my truck, and it’s running better than it has in a long…
Took my car here this morning to get a tune up and preventative maintenance done because I reached 100,000 miles and it was time. Spoke with Jacob who was very nice and courteous. I got to meet his dog Rufus who's so adorable. I dropped my car off at 7:30 this morning. I love the fact that they had a shuttle service…
Excellent, courteous service.
The most important part of getting your car repair is having a honest mechanic you can trust to fix your car. I have gone to Pro Auto for the last five years and have complete faith in Mike and his team.
Had a wonderful experience. Went in to fix my AC. While inspecting my car, they found so many other safety issues (2019 toyota with 150K miles, no prior routine maintenance except oil changes). As a recently separated woman in her 50s who knows nothing about cars, navigating the mechanic alone can seem scary. But…
I had a great experience at Pro Auto Care Middletown. They thoroughly explained the issue with my vehicle and helped prioritize which items needed to be completed first before a long road trip. I appreciated the details. Staff was courteous. Highly recommend!
I cannot recommend Pro Auto Care highly enough, they are always timely, responsive, and trustworthy. Not only did they service my last vehicle for me, but I came back to get a car inspected that I wanted to buy and they provided extremely useful feedback that saved me a ton of monty and frustration. Don't buy a…
Wow! I am thoroughly impressed by the professionalism, caring attitude, and friendliness of Jacob and my mechanic, Nick. They helped me understand the problem and find the best solution. I will be using this shop for all my future services. If you're looking for friendly, knowledgeable mechanics, this is the place.
We have used this shop several times. Both of our kids live in Louisville and we live in Lexington which makes a break down different to deal with. Every time we call the shop to help they are wondering!
My go-to for automotive service. Clear, and concise communication and very fair pricing. Kyle is easy to work with and I could not be happier about the service provided. I am a returning customer. Pro Auto Care has replaced my radiator, water pump, serviced my AC, repaired a broken sway bar, and several other…
I was searching the internet for a decent and honest auto repair shop and came across Pro Auto Care Middletown. I looked at the Reviews and was super impressed by how happy their customers seemed. I took a chance and I am so happy I did! They were amazing! After inspecting my car they even sent me pictures of what…
I was very pleased with the experience, cost, and waiting time. I will definitely go back.
Very professional from my first inquiry until completion of the job. We’re very thorough in their description of what needed to be done and why. It was a great experience. Will definitely go back.
Super friendly service and they go out of their way to accommodate the customer. Easy drop off and pick up service is huge. My go to place for maintenance!
Such a phenomenal experience!!! The team was knowledgeable, attentive, and service was speedy! Thanks for the spectacular service, unlike most car repair shops!! I will definitely be coming back and sending all of my people your way!!!
Pro Auto Care is locally owned and has a family friendly feel. They know what they are doing and they take good care of your car and wallet. Great place!
My experience was exceptional. The customer care is trustworthy. I commend ALL THE STAFF for their attention to every detail and consistent professionalism. Because of thrir excellence, I have made Pro Auto Care my auto care of choice!!
Great experience with Pro Auto Team - kind, fast, professional, and with great pricing (the A14 service for my Honda was a full $1k cheaper than at the Honda dealership). They are also transparent and honest about the service items that you vehicle does and does not need. Great Team to have around - I'm definitely coming back!
First time at Pro Auto Care and it won’t be my last. Great service and great work. Especially appreciated the loaner car.
We have you used Pro Auto Care for years and they have never failed us the quality of work and the quality of service and the price is better than your dealership so give it a whirl. It’s the best. yes, and they fixed a Tear in a motor mount they fixed my brakes so and they work on all different kinds of cars mines…
Customer service was outstanding! Pricing was fair. Everyone in the shop was friendly and professional. Services were completed in a timely fashion and I was kept up to date on the progress. Would highly recommend Pro Auto Care
Man listen, as a single woman, who men and mechanics like to prey on... I can always count on Jacob and the PAC team! I am so thankful I've found an auto shop, and guys I can trust. Are they a tad bit higher than others...?... sure, however between their great attitudes, the ability to get a free loaner car, and…
Took my 2005 Camry in for a 100,000 mile tune up. Had car inspected as well. Found a couple of issues that needed attention. All work performed quickly and efficiently. Good service and would recommend.
One of the best repair shops in Louisville.
they always take great care of my car never had a bad experience. great customer service always!
Honest, friendly shop! Looked over an estimate I received elsewhere, put my car up on the rack and then showed me that I had no leaks. Saved me $1700.
Great experience with Pro Auto Care—from the diagnosis to completing the repair—they have a returning customer for sure. Nick did a great job with our 27 year old Old’s!
Best service I could ask for from the team. They kept me informed and took great care of me. I really appreciate Jacob and Reynaldo helping me. Thank you to the technicians who brought my car back to running smoothly!
Very informative and communicative on cost, repairs and timeline. Very knowledgeable experts. I will be back.
What a great experience! I have found a new home for my car. I loved how they did the diagnostic and then color coded by priority. From making the appointment, drop off and pick up it was first class service. Every person I encountered was pleasant, detail oriented and the communication was excellent. Service was flawless. I highly recommend Pro Auto care.
Excellent service. Very fast and thorough breakdown of my inspection. They came with a great recommendation and exceeded expectations!
It was an our first time using this excellent car shop! Very professional and friendly as well as getting the car repairs as promised. We will definitely be back. Great team work. I know they drive the car to road test the work on both the city and the highway.
I have coming to ProAuto care for all of our cars needs for over 10 years. I trust the team at Pro auto care to do quality work, fair prices and reliable service. The one time we had a job that was not within their expertise they referred me to where I needed to go to get the work done (this was a major issue). This…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 106 | — |
| General repairs & maintenance | 81 | — |
| Vehicle Inspection | 39 | — |
| Tires | 32 | — |
| Wheel alignment | 28 | — |
| Auto maintenance | 28 | — |
| Tire rotations | 27 | — |
| Auto engine diagnostic | 25 | — |
