Analyzing 6,657,1206.7M ReviewsFor 18,65518.7K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Pro Auto Care

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #76Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 781 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Auto Care is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Auto Care is better than 85% of auto repair shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro Auto Care is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro Auto Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Auto Care is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro Auto Care is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Pro Auto Care for 8 kinds of job.

Pro Auto Care for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.106
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 156
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 106 Google reviews tagged “Oil change” · showing 20

Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Pro Care is awesome. They reminded a month before that it was about time for a service so that I could schedule it. Then they performed the service with no hitches, quickly and at a reasonable price. 10 out of 10 👍

Reasonable priceOil change
RodLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

I have taken my vehicle and my wife's vehicle to them. We have always been very happy with their customer service and their repair work. I highly recommend Pro Auto Care for your automotive repair and service needs.

Reasonable priceAuto maintenanceOil change
Sue8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The service was thorough and prompt and the people were very friendly.

TiresWheel alignmentOil change
Coach3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Service was great, staff was very friendly. The cleanliness of the garage stood out during my experience. I will return.

Reasonable priceOil change
JoeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Good place for service. They can do anything from oil changes to major repairs. Friendly staff. Update. Took my car in for a rattle in the rear. Turned out to be the muffler hitting on a metal plate. Pro Auto Care was able to repair the existing parts. My only cost was labor. Most shops would have said I needed a…

Reasonable priceGeneral repairs & maintenanceTire rotationsOil change
Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

We made an appointment, dropped off the car and all work was done in good time. Very friendly people. Everything was explained and all costs were quoted up front. We would recommend Pro Auto Care with confidence.

Reasonable priceTiresAuto engine diagnosticTire rotations
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Great service. Completed on time.Great logical advice on prioritizing repairs.

Reasonable priceTiresGeneral repairs & maintenanceOil change
Riley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Very accommodating on short notice. No pressure or upselling. Very direct with present issues and discussed multiple ways to address, including external options. Very pleased with my first experience at this location.

Great priceVehicle InspectionOil change
Keith5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Pro Auto Care is a business I trust and feel comfortable leaving my vehicle with for services and repairs. This visit they changed my oil and repaired a headlight on my Range Rover.

Reasonable priceGeneral repairs & maintenanceOil change
TeatherLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Extremely knowledgeable, patient, and thorough. Easy 5 stars. I won't say that I can't wait to come back (nobody wishes for car trouble), but this will definitely be my first choice for any future needs.

Reasonable priceAuto engine diagnosticOil change
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always a great experience. This is my go-to automotive work shop. Fair, honest, and reliable.

Auto brake replacementOil change
Zach2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Efficient work, great deal and the staff were very friendly (as was the shop dog!). ProAuto blends a positive atmosphere with quality and honest work. Will definitely be back!

Customer photo from Zach's review
Great priceOil change
JohnLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The most important part of getting your car repair is having a honest mechanic you can trust to fix your car. I have gone to Pro Auto for the last five years and have complete faith in Mike and his team.

Reasonable priceAuto brake repairAuto brake replacementAuto exhaust system repair
Kevin13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This was my first visit with Pro Auto Care to take my daughter's Audi. I was very pleased with the service and recommendations suggested for the vehicle. Nick provided some good advice for the vehicle.

Reasonable priceTire rotationsVehicle InspectionBrakes
James15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service and great price.

Great priceOil change
Steven9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great, fast service! Very honest and great customer service. Will take all cars here from now on!

Oil change
Kevin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

very prompt and professional!!!!! staff very polite and efficient!!!! NO pressure for recommended services!!!! shop dog is lovable!!!

Great priceOil change
DougLocal Guide · 240 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Consistently honest and good service

Reasonable priceOil change
Bradford7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great place! Fair pricing and great service.

Reasonable priceOil change
Holly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had a great experience at Pro Auto Care Middletown. They thoroughly explained the issue with my vehicle and helped prioritize which items needed to be completed first before a long road trip. I appreciated the details. Staff was courteous. Highly recommend!

Reasonable priceTiresGeneral repairs & maintenanceTire rotations

Show more oil change reviews (86 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 62%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Oil change106—
General repairs & maintenance81—
Vehicle Inspection39—
Tires32—
Wheel alignment28—
Auto maintenance28—
Tire rotations27—
Auto engine diagnostic25—

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