Pro Auto Care
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #76Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 781 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Pro Auto Care for 8 kinds of job.
Pro Auto Care for vehicle inspection
Clear ✕All 39 Google reviews tagged “Vehicle Inspection”
Very accommodating on short notice. No pressure or upselling. Very direct with present issues and discussed multiple ways to address, including external options. Very pleased with my first experience at this location.
I had a great experience with Pro Auto Care. From start to finish, the team was excellent to work. My service advisor, Kyle, was patient, communicative, and made sure I understood every step of the process . Michael, the technician, did outstanding work on my truck, and it’s running better than it has in a long…
Took my car here this morning to get a tune up and preventative maintenance done because I reached 100,000 miles and it was time. Spoke with Jacob who was very nice and courteous. I got to meet his dog Rufus who's so adorable. I dropped my car off at 7:30 this morning. I love the fact that they had a shuttle service…
They were quick, kind, and so helpful at every step! Kyle took care of everything and I will absolutely be using them for any future maintenance. Thank you all!
This was my first visit with Pro Auto Care to take my daughter's Audi. I was very pleased with the service and recommendations suggested for the vehicle. Nick provided some good advice for the vehicle.
Had a wonderful experience. Went in to fix my AC. While inspecting my car, they found so many other safety issues (2019 toyota with 150K miles, no prior routine maintenance except oil changes). As a recently separated woman in her 50s who knows nothing about cars, navigating the mechanic alone can seem scary. But…
Wow! I am thoroughly impressed by the professionalism, caring attitude, and friendliness of Jacob and my mechanic, Nick. They helped me understand the problem and find the best solution. I will be using this shop for all my future services. If you're looking for friendly, knowledgeable mechanics, this is the place.
My go-to for automotive service. Clear, and concise communication and very fair pricing. Kyle is easy to work with and I could not be happier about the service provided. I am a returning customer. Pro Auto Care has replaced my radiator, water pump, serviced my AC, repaired a broken sway bar, and several other…
Top performance from a great shop. Guys were wonderful and delivered what was promised
Very thorough, honest and direct!! Friendly too ❤️ love these guys! Kyle is phenomenal., and thanks for the honesty and being so thorough!!
I was searching the internet for a decent and honest auto repair shop and came across Pro Auto Care Middletown. I looked at the Reviews and was super impressed by how happy their customers seemed. I took a chance and I am so happy I did! They were amazing! After inspecting my car they even sent me pictures of what…
If I could give 10 Stars I would!!! I sent my 18 year old daughter to take her car by herself for an oil change—first time! She couldn’t stop raving over how nice and helpful all of the technicians were! We will be back!
Such a phenomenal experience!!! The team was knowledgeable, attentive, and service was speedy! Thanks for the spectacular service, unlike most car repair shops!! I will definitely be coming back and sending all of my people your way!!!
Pro Auto Care is locally owned and has a family friendly feel. They know what they are doing and they take good care of your car and wallet. Great place!
Customer service was outstanding! Pricing was fair. Everyone in the shop was friendly and professional. Services were completed in a timely fashion and I was kept up to date on the progress. Would highly recommend Pro Auto Care
My first visit. Very satisfied.
Man listen, as a single woman, who men and mechanics like to prey on... I can always count on Jacob and the PAC team! I am so thankful I've found an auto shop, and guys I can trust. Are they a tad bit higher than others...?... sure, however between their great attitudes, the ability to get a free loaner car, and…
Honest, friendly shop! Looked over an estimate I received elsewhere, put my car up on the rack and then showed me that I had no leaks. Saved me $1700.
UNBELIEVABLE customer service and care. I also trust their work. I will never take my car to another auto repair.
Had a friend tell me about these guys, and he said they were a great place to get honest opinions about repairs and quality workmanship. Based on my first few experiences there, I can't say that I disagree! Thinking we'll probably start taking all of our business to them until we have a reason not to!
I’m a come-back costumer and this is your go-to mechanic. I dropped off my vehicle at 20th, Mike and his experienced team sent my truck back on roads the weekends right before Christmas. I would trust this business all time.
Tried them for the first time and they went above and beyond. I will be using them as my mechanic going forward.
I was very appreciative of the ride service provided. I have had my cars serviced here for years and have always admired their advice on which repairs need to be made immediately and which can be postponed for now.
Pro Auto Care is the only place I take my vehicles. They have great guys working in the place all around. Never had an issue or incident to report. Well worth the money spent going to Pro Auto.
Honest, quick, friendly. Fixed things in a snap that my dealership service center couldn’t find. Very accommodating and informative. Recommended other maintenance shops in the area for specialized work who can do certain jobs faster/cheaper/with warrantees. Couldn’t ask for a better team tbh
Excellent service!
Amazing work and Crew!
James and Mike were amazing from beginning to end. That made the experience smooth and easy for us. I trust that the issues they found were just and necessary to be fixed. I will think of no one else in the future to take care of my vehicles.
Great place and people to work with. Highly recommend and will be taking my truck back for any work I need done
They did my afm/dod replacement. I’ve also had my starter replaced and some general automotive maintenance. Although it’s quite a drive for me (I live in New Albany, IN) it’s worth it for the piece of mind in the quality of work as well as the trust I have in telling me the truth about necessary repairs. They…
This shop is great. I had them check out my vehicle’s suspension. Multiple employees inspected my vehicle and found nothing wrong. They got me into the shop quickly and got my vehicle back to me the same day. They assured me my car was fine but if some issue were to arise I could stop by any time and have a tech…
Mike always take great care of me and my truck. In an ultra competitive world, it's good to know that the team at Pro Auto Care are fair and trustworthy when it comes to the maintenance of our vehicles. I won't go anywhere else!
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 106 | — |
| General repairs & maintenance | 81 | — |
| Vehicle Inspection | 39 | — |
| Tires | 32 | — |
| Wheel alignment | 28 | — |
| Auto maintenance | 28 | — |
| Tire rotations | 27 | — |
| Auto engine diagnostic | 25 | — |
