Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts

Experts Reviews · Company report
Pro-Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Pro-Care

Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #93Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 208 Google reviews

📞 Call (615) 221-4100Request a call backWebsite ↗

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro-Care is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro-Care is better than 94% of carpet cleaning.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro-Care is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro-Care is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro-Care is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro-Care is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Pro-Care for 5 kinds of job.

Pro-Care for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#106 / 140

All 5 Google reviews tagged “Carpet steam cleaning”

Cynthia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alex and Brayden did a superb job. They were well trained, efficient and respectful. I always use Pro Care to care for my home.

Reasonable priceCarpet steam cleaning
carolynLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

ProCare was at my house again! I have had a series of pets that makes it necessary to engage pro carpet cleaners. From pet renal failure to pet cancer, I love my pets so much but rely on ProCare to keep my house liveable.

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Caroline4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always Professional, timely, always works me in a reasonable time, provides good advice, thorough job, good results.

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
phyllisLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Where does the retired owner of a carpet cleaning company with two dogs go for professional carpet cleaning? Pro-Care of Nashville!! Thanks guys for a great job on our extremely dirty carpet.

Carpet steam cleaningService not listed
JenniferLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism

Price

$424+53% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 62%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning61$170–$340
Upholstery cleaning44$189–$377
Area rug cleaning32$176–$453
Pet stain & odor removal24$153–$366
Carpet steam cleaning5$170–$371

Compare with

A's Cleaning Services logoA's Cleaning ServicesExperts Score 99Smyrna · 4.99★Deep Steam Floor Care & Restoration logoDeep Steam Floor Care & RestorationExperts Score 98Smyrna · 4.97★Swan Home Services logoSwan Home ServicesExperts Score 97Smyrna · 4.97★