Upholstery cleaning service · Smyrna, TN · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#93 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 62%
5.0★★★★★208 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$424typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers report that Pro-Care technicians arrive on time, communicate clearly about the cleaning process, and provide post-service maintenance advice. Reviews highlight successful removal of pet stains and heavy soiling from carpets, rugs, and upholstered furniture, with many noting efficient service and fair upfront pricing. One low-star review criticized the effectiveness of a four-hour cleaning session, stating the results were unsatisfactory and the cost was high relative to the outcome.
Google rating: 5.0 out of 5 from 208 reviews (99% five-star).
Reviews on this page: 208 Google reviews (170 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Pro-CareCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro-Care: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro-Care: 94/100 on this factor. Category median: 96.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro-Care: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro-Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro-Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro-Care: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
208 Google reviews we collected
5.0of 5
5 stars20599%
4 stars21%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 170 written reviews
100%praise
Praise326100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1333%
Reasonable2462%
Overpriced13%
Not sure13%
$424+53% vs typical carpet cleaning
Middle half of what 35 customers paid ($233–$809) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9730%
Quality & results9429%
Speed & response4514%
Would recommend4413%
Communication206%
Price & value196%
Honesty & trust82%
What customers talk about
We read 170 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brian and Brayden were very professional and did a great job cleaning my carpet.”
“Alex and Seth from ProCare did an exceptional job on our large sectional and large area rug.”
“They showed up on time, communicated with me what the service provides, and the CARE exceeded my expectations!”
“He did a great job on our carpet and I would recommend ProCare Service to help you out with some of those stubborn carpet stains!”
“…d a great job cleaning our carpets- they were efficient, on time, and communicative about the process and ways to maintain some of the areas with heav…”
“If you are looking for quality service at a great price, give Pro Care of Nashville a call.”
“We trust ProCare with all of our carpet and upholstery cleaning services.”
People customers mention
Brayden9 reviews
Alex9 reviews
Brian7 reviews
Javier6 reviews
Seth4 reviews
Lucas4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pro-Care for 5 kinds of job. Pick one to see what they paid and said.
Sheridan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
ProCare- you can count on Alex and Seth to provide an outstanding service for your in-home carpet cleaning. They showed up on time, communicated with me what the service provides, and the CARE exceeded my expectations! I highly recommend them! Thank you for your quality care! S. Lee
Molly5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
We are repeat customers. Alex and Seth were right on time, very professional and cleaned our Persian rug plus carpet. Thank you!
jane8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Matt and Bryon did a fabulous job cleaning and Giving a refresh to our light colored sectional sofa
Paid $500+Reasonable priceUpholstery cleaning
WendyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Matt and Braydon C did a great job cleaning our carpets- they were efficient, on time, and communicative about the process and ways to maintain some of the areas with heavier stains (which they got out). Recommend!
Evelyn12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have been using Pro -Care for years on my rugs and upholstered furniture. Matt and Javier cleaned these items for me this week and, as always, their employees were exceptional and did a great job.
Logan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We recently had heavily trafficked carpet cleaned in two rooms. Our technician Lucas did an outstanding job. He explained what was going to take place, did the job and explained what we needed to do and not do in the first 24 hours after completion. He was friendly and the carpet looked great. Pro-Care was…
Alex and Seth from ProCare did an exceptional job on our large sectional and large area rug. I highly recommend using them! I know I will utilize their services again.
Price assessment: Reasonable price
Services: Upholstery cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · 6 days ago
We so appreciate your feedback, Melinda. We love helping our clients care for their upholstery and area rugs. We look forward to serving you in the future.
Sheridan Lee2 reviewsiTotal number of Google reviews Sheridan has written across all businesses on Google Maps, not just this one.
ProCare- you can count on Alex and Seth to provide an outstanding service for your in-home carpet cleaning. They showed up on time, communicated with me what the service provides, and the CARE exceeded my expectations! I highly recommend them! Thank you for your quality care! S. Lee
Price assessment: Reasonable price
Price: $150–200
Services: General carpet cleaning
Response from the owner · 2 weeks ago
What great feedback! Your description of your carpet cleaning experience lines up perfectly with the way our team is trained to work. It always comes back to our mission-to provide the most outstanding service experience ever - from communication to care to great results. Thank you, S, for sharing your Pro-Care story!
Mike MaloneyLocal Guide · 35 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
When we got a soiled chair and tried cleaning ourselves (using directions from a “pro upholstery” web site) it was very unsatisfactory to say the least! Time to call Pro Care.
Matt & Brian came a few days later. Left the chair looking new + they treated the chair with a protective spray recommended to help with spills.
Lesson learned— call a professional if you care about your own furniture. Call Pro Care first.
Services: Upholstery cleaning
Response from the owner · 2 weeks ago
Mike-we want to give you a special shout out for sharing your Pro-Care story. Most of us have tried an internet remedy with mixed results. We’re so happy that you gave us a call and that we could deliver review-worthy results!
Rich PaulinLocal Guide · 101 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Phenomenal business! Best carpet, upholstery, & rug cleaning shop in Nashville. They use industry certified cleaning products & have the best protection product on the planet! Their expertise in techniqual knowledge, cleaning processes & stain solutions sets them apart from the rest. Their cleaning techs & staff are wonderful people who are extremely proficient in what they do. As a textile cleaning expert, I've personally flown out from Southern California to visit this business multiple times & I can truly say that when you want the best cleaning professionals in Nashville that really care... I highly trust Pro-Care!
Response from the owner · 2 weeks ago
Well, wow! Thanks, Rich, for that glowing review! At Pro-Care, we pride ourselves on living our mission everyday…”To provide the most outstanding service experience ever.” We take pride in the reputation, education, experience and courtesy of our team. And we are honored to serve our Nashville neighbors, whether they need upholstery cleaning, carpet or rug cleaning, stone floor care. tile and grout cleaning…Or our world class fabric and textile protection!
Deborah Choate8 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Alex and Brayden were awesome!! Professional, hard working and did a great job! I have already recommended them to several friends.
Response from the owner · a month ago
We're thrilled you are happy with our cleaning of your upholstery, rugs and carpet, Leigh. Our techs work hard to honor the mission of providing the most outstanding service experience ever. Thank you for sharing your Pro-Care story!
Gina Smith4 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
I just want to Brag on the procare team! Their service, professionalism & talent is above reproach! I have worked with them for many years personally and professionally through my design business! I can’t say enough good things about the entire team!
Price assessment: Reasonable price
Services: Area rug cleaning
Response from the owner · a month ago
Thank you so much for sharing your Pro-Care story, Jenney. Your good word holds extra weight since you partner with us as both a residential and a professional client. It is our pleasure and mission to provide the most outstanding service experience ever. We are gratified to know that you are happy with our cleaning and protection work.
