How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCOREPro-Care
Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #93Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 208 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Pro-Care for 5 kinds of job.
Pro-Care for general carpet cleaning
Clear ✕All 61 Google reviews tagged “General carpet cleaning” · showing 60
Brian and Brayden were very professional and did a great job cleaning my carpet. I have and will continue recommending them to my friends.
ProCare- you can count on Alex and Seth to provide an outstanding service for your in-home carpet cleaning. They showed up on time, communicated with me what the service provides, and the CARE exceeded my expectations! I highly recommend them! Thank you for your quality care! S. Lee
Great job Lucas! Thank you so much!
We are repeat customers. Alex and Seth were right on time, very professional and cleaned our Persian rug plus carpet. Thank you!
Alex and Brandon did great
Matt and Braydon C did a great job cleaning our carpets- they were efficient, on time, and communicative about the process and ways to maintain some of the areas with heavier stains (which they got out). Recommend!
We recently had heavily trafficked carpet cleaned in two rooms. Our technician Lucas did an outstanding job. He explained what was going to take place, did the job and explained what we needed to do and not do in the first 24 hours after completion. He was friendly and the carpet looked great. Pro-Care was…
Matt and Brayden are fantastic. They did a whole house clean and I was truly impressed with the results.
Lucas is amazing…he transformed my rugs to the new life! Knowledgeable, efficient and a great listener…all of which are qualities of an awesome customer service person.
Pro Care employees Matt and Brayden W were outstanding in cleaning our living room carpet. They were in and out in about an hour and got stains up that we thought were permanent. They did a great job. We have used Pro Care before and they continue to be the best carpet cleaning company we have ever used through 9 homes we have owned.
Matt, A Did an excellent job. My carpet did not take long at all to dry and it looks great. I had a lot of pet stains and he was able to get them out.
Lucas is so informative! We had been using a harsh chemical on all our fabrics. Lucas left us with great information and a large sample to use going forward. He was also able to work around our schedule with an early appointment. Highly recommend!
Lucas and Alex came out from Pro Care and did a great job on our downstairs steps and carpet cleaning throughout the entire floor. Gave great advice afterwards on what not to do. If you are looking for quality service at a great price, give Pro Care of Nashville a call. Tell them I sent you!
Highly recommend
Great service, affordable, flexibility in arrival times and friendly people. Carpets look great!
We love ProCare and Alex and Brian were great. Very friendly and did a great job cleaning our carpets and couches. Will ask for them again next time.
Pro-Care provided an exceptional customer experience. Their customer service agents, the representative who provided the estimate, and Javier, who performed the carpet cleaning were all excellent. We couldn’t be happier. Highly recommend!
Alex and Brian were excellent communicators and professionals.
Lucas was very professional and polite. He did a great job on our carpet and I would recommend ProCare Service to help you out with some of those stubborn carpet stains!
I have a large expanse of white carpeting in my bedroom that Pro-Care has cleaned every year for at least the last 10 years. And I have two long-haired kitties who just love to bring up their hairballs with a stomach full of brown cat food on that pure WHITE carpeting, and they have done for the last 11 years. It's…
These guys were really good. They did a great job in a reasonable amount of time. And they were careful to let us know all the steps they were planning to take and how much each would cost. We appreciate their timeliness and professionalism.
True professionals, tremendous work ethic, attention to detail, friendly, polite
They came ro give me a quote and ensred great results. The actual cleaners came yesterday and spent four hours. It did not wven look loke they did anything. Charged me 1600 dollars. Told me to spray with peroxide and put in the sun if I wanted them to be white again.
We had ProCare come clean some cream colored carpeting in a guest bedroom. The carpeting had MANY stains left by a previous owner (probably from a pet). We planned to replace the carpeting if ProCare couldn’t remove the stains adequately. Braydon and Brian did an efficient and amazing job! Most of the stains were…
Evan & Jaiden are wonderful & did a fabulous job. Treated & cleaned problem areas better than previous technicians.
Brayden and Brian did a great job! They were very thorough with their cleaning and careful with my furniture. I appreciated their promptness in arriving and calling as they were on their way. HIGHLY recommend!
Alex and Seth cleaned upstairs carpet in our home. They did a fantastic job...very professional, very personable. Clod not have been better.
ProCare was at my house again! I have had a series of pets that makes it necessary to engage pro carpet cleaners. From pet renal failure to pet cancer, I love my pets so much but rely on ProCare to keep my house liveable.
Always Professional, timely, always works me in a reasonable time, provides good advice, thorough job, good results.
Will always use them and recommend them!
I have used pro care for years. Technicians are always friendly and knowledgeable. My carpets always look refreshed after they clean
Javier was prompt, helpful and informative.
Jonathan did the cleaning and he was very efficient and thorough and did all in a timely manner. Thank you Jonathan
Our experience with Procare was easy, smooth, professional... and my carpets look amazing! We are thankful for the ease and quality of the experience.
My mother recently suffered a stroke at her assisted living home, which required hospitalization and subsequent inpatient rehabilitation. I was seeking a company to clean her upholstered recliner chair and carpets at her apartment while she was hospitalized, and reached out to Pro Care for this task. I had used Pro…
Johnathan and Richie were very professional. They cleaned my carpet and spot cleaned two area rugs. I appreciated the fact that they informed me I did not need protector on my carpet because it was very new. That saved me some money! This is the second time I have used ProCare and I will use them again!
Jonathan and Lucas were very professional and did a great job on our carpets and area rug.
We have used Pro-Care several times for upholstery and carpet cleaning and they always do an excellent job. Just this week, we needed them again and were told it would take a week because they were so busy. They called when there was a last minute cancellation and were able to come 2 days after my initial call.…
Johnathan was very professional and thorough. He gave me a great education when I asked him questions! NO one had ever told me to have my carpets professionally cleaned and protected at least once a year, especially if they were under warranty! Our bedroom area carpet rug has been in place since 2008, and had NEVER…
Javier and Sean were personable and professional and did a fantastic job. I’ll use them again and repeatedly
Sean with Procare was very helpful and prompt. He worked the entire time he was here and so far all looks great. He managed expectations and was helpful when I asked questions.
Sean did a very good job. He ought to get a raise.
Johnathan & Lucas we’re out technicians and they were very nice and professional. They did an excellent job. I have used this company many times before and they are the only one I will go to. Hands down the best !
Richie and Javier cane today and got out stains on two sets of runners on my front and back steps and a dark ink stain off and an Oushack rug and then treated all of them. I have used Pro-Care several times to treat and or clean upholstery and rugs. I cannot say enough good things about them. I highly recommend!
The very best carpet care and cleaning service! I’m always amazed at the outcome! Fabulous with pet stains as a result if our precious senior dog . Craig is very knowledge and professional! We have company coming and I’m so thankful for ProCare!
Johnathan and Richie were very cordial and professional! Excellent service!
These gentlemen were professional, prepared, friendly, kind, diligent and basically kicked a$$ . I am very pleased and look forward to many years of service with them. Thanks so much! -Lisa S
Do not hesitate to book this company! Richie was my technician and he did a fantastic job. My daughter got slime on the couch and marker on the ottoman. It's all gone now. All the stains in the carpet are gone too! I'll never use another carpet cleaning company again!!
Professional, courteous, honest, on-time, neat and very pleasant pros to have in your home. Hats off to this experienced, excellent firm with special kudos to John, Richie, Jonathan, Mike and Andrea. Thank you!
This is the 1st time we have used Pro-Care. KEVIN AND CRAIG were extremely kind, professional and thorough. They educated us regarding how to care for our carpets. They did a fantastic job! Our carpets and upholstery look almost new. We are very pleased and highly recommend them and will most definitely use them again.
Pro-Care technicians go above and beyond. Besides being courteous, knowledgeable and so very professional, they arrive on time and do their best job. Stains that I thought no one could remove are gone. My 20-year old carpets still look great, thanks to Pro-Care. They are the only company I have used for carpets…
Craig D. & Richie D. were incredible !!!! I love ProCare !!! They did such an amazing job this past Thursday on my carpet !!!! They were also friendly, nice and explained every detail !!! Recommend so highly.
We have an off-white area rug, a wet yard and a puppy (the rug was here first) and I did not have high hopes of the rug looking great again. Pro-Care exceeded my expectations! The rug looks amazing and the carpet they cleaned looks good as new. Their professionalism and obvious knowledge of their industry are…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 61 | $170–$340 |
| Upholstery cleaning | 44 | $189–$377 |
| Area rug cleaning | 32 | $176–$453 |
| Pet stain & odor removal | 24 | $153–$366 |
| Carpet steam cleaning | 5 | $170–$371 |
