Construction company · Hutchins, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%82+12.5Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 48 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 64%
5.0★★★★★39 Google reviews · 2 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pro Deck five stars based on thirty-nine reviews, noting that the owner responds to all feedback. Customers frequently highlight punctuality, clear communication, and adherence to budgets during projects involving decks, cabanas, outdoor kitchens, and patios. Recurring themes include high-quality craftsmanship, flexible design processes, and diligent site cleanup. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 39 reviews (100% five-star).
Reviews on this page: 39 Google reviews (38 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Pro DeckPergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Deck: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Deck: 96/100 on this factor. Category median: 93.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro Deck: 82/100 on this factor. Category median: 100.A
82
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Deck: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
–
Bar = this company · dark tick = category median.
Star ratings
39 Google reviews we collected
5.0of 5
5 stars39100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 38 written reviews
100%praise
Praise91100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2831%
Staff & attitude1820%
Would recommend1719%
Speed & response1112%
Communication1112%
Price & value33%
Honesty & trust33%
What customers talk about
We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The execution and quality were flawless and Bill did a great job of communicating with us through out the project.”
“The whole team was great to work with and their professionalism and attention to detail really shows in the finished product.”
“We highly recommend ProDeck Texas to anyone considering a backyard project.”
“One of the things we appreciated most was how incredibly responsive the owner was throughout the entire project.”
“He was always available, communicated clearly, and made sure our questions and concerns were addressed promptly.”
“Bill is as honest as the day is long and is fair in his pricing.”
“Also, very professional and reliable in communicating.”
People customers mention
Bill14 reviews
Yarborough3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pro Deck for 1 kind of job. Pick one to see what they paid and said.
Stephen10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Pro Deck did a great job on our backyard Cabana. It was built on time and within budget. They worked with us on modifications as we went along. We got exactly what we wanted. We highly recommend Pro Deck.
Sean11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We couldn't be happier with our new outdoor kitchen, cabana and arbor. After meeting with multiple contractors, we knew after one meeting with Bill that we wanted to work with Pro Deck. Bill took the lead on design and was very flexible with changes we wanted to make. The execution and quality were flawless and…
Julie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Bill & his team are phenomenal to work with. They are consummate professionals every step of the way - from the design process through the final construction. Our clients see thrilled with their new arbor - it’s as gorgeous as it is functional! Thanks Bill!
melvinLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Had a fantastic experience with Bill and the team at Pro Deck. Basically refreshed an old outdoor kitchen, had an idea of what we wanted and Bill did a great job of walking through it with me, sketching it out and bringing the idea to life even better than expected. Eduardo and the masonry crew were incredible,…
Great pricePatio construction
Natalie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Would highly recommend Bill and his team at Prodeck. We are so happy with the cabana and outdoor kitchen they designed and built for us. Throughout the project, Bill kept us up to date on timing and progress and the job was completed on schedule and in line with the estimate provided at the outset. The whole team…
Accessory building construction
Kent12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
The guys at Pro Deck were phenomenal. The workmanship was outstanding and they were very respectful of my property. Every day when they left the place was clean as a whistle. This is a first class outfit. Never had a better contractor.
Outstanding Experience with ProDeck Texas!
We couldn’t be happier with the pool cabana that ProDeck Texas built for our backyard. From start to finish, the entire experience was exceptional. The quality of their work is outstanding, and the finished product exceeded our expectations. The cabana looks beautiful and feels like a true extension of our home.
One of the things we appreciated most was how incredibly responsive the owner was throughout the entire project. He was always available, communicated clearly, and made sure our questions and concerns were addressed promptly. That level of communication and personal attention made the process so much easier and gave us complete confidence in the project.
The project was completed on time and on budget, which is something you don’t always find with construction projects.
We highly recommend ProDeck Texas to anyone considering a backyard project. Excellent craftsmanship, outstanding customer service, and a commitment to doing things right from beginning to end. We absolutely love our new cabana!
Response from the owner · a month ago
Thank you for the great review, Joanna. It was a total pleasure working with you from the initial consultation, through the design process and during the installation of your gorgeous project. Pro Deck is glad to hear that every aspect of the project was enjoyable for you. We hope you and your family/friends get many years of enjoyment sitting under the cabana and in front of the fireplace (when it cools off a little). Thanks again!
Stephen Baskind10 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Pro Deck did a great job on our backyard Cabana. It was built on time and within budget. They worked with us on modifications as we went along. We got exactly what we wanted. We highly recommend Pro Deck.
Response from the owner · a month ago
Thanks for the great review, Stephen. Thanks for the evening photos too. The cabana looks great in the day and evening! You, both, have been great to work with. Pro Deck clients are the BEST! Enjoy!
Sean Harris11 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
We couldn't be happier with our new outdoor kitchen, cabana and arbor. After meeting with multiple contractors, we knew after one meeting with Bill that we wanted to work with Pro Deck. Bill took the lead on design and was very flexible with changes we wanted to make. The execution and quality were flawless and Bill did a great job of communicating with us through out the project. Without hesitation I would recommend Pro Deck.
Response from the owner · 2 months ago
Thank you for the great review, Sean. Both of you were great to work with on the project. From a space that was unusable, it turned out to be a very enjoyable space. Glad to hear that our clients are really using the new areas! Enjoy!
Julie Cravens11 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Bill & his team are phenomenal to work with. They are consummate professionals every step of the way - from the design process through the final construction. Our clients see thrilled with their new arbor - it’s as gorgeous as it is functional! Thanks Bill!
Response from the owner · 3 months ago
Thank you, Julie, for the kind remarks. It is always a pleasure helping to achieve your design ideas. We value you as a business associate and look forward to working with you on future projects.
melvin douglasLocal Guide · 26 reviewsiTotal number of Google reviews melvin has written across all businesses on Google Maps, not just this one.
Had a fantastic experience with Bill and the team at Pro Deck. Basically refreshed an old outdoor kitchen, had an idea of what we wanted and Bill did a great job of walking through it with me, sketching it out and bringing the idea to life even better than expected. Eduardo and the masonry crew were incredible, especially meticulous in cleaning up when the job was completed. No hesitation recommending them to enhance your outdoor living situation
Price assessment: Great price
Services: Patio construction
Response from the owner · 3 months ago
Thank you, Melvin. The outdoor kitchen turned out fabulous. We hope you enjoy many meals cooked on the grill. You were great to work with!
Natalie2 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Would highly recommend Bill and his team at Prodeck. We are so happy with the cabana and outdoor kitchen they designed and built for us. Throughout the project, Bill kept us up to date on timing and progress and the job was completed on schedule and in line with the estimate provided at the outset. The whole team was great to work with and their professionalism and attention to detail really shows in the finished product.
Services: Accessory building construction
Response from the owner · 5 months ago
Thank you for the great review and kind words, Natalie. Both of your were great to work with on the project. The Outdoor Living Space turned out beautiful. We hope that you get many years of enjoyment sitting under the cabana.
Kent Northcutt12 reviewsiTotal number of Google reviews Kent has written across all businesses on Google Maps, not just this one.
The guys at Pro Deck were phenomenal. The workmanship was outstanding and they were very respectful of my property. Every day when they left the place was clean as a whistle. This is a first class outfit. Never had a better contractor.
Services: Building construction
Response from the owner · 11 months ago
Thank you for the great review, Kent. You were awesome to work with and the conversations on site were great as well. Your cabana/carport turned out beautiful. Enjoy!
Matt Hodges3 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Bill and his team do an excellent job of making outdoor kitchen projects come to life.
They listen, are very knowledgeable, have tons of experience and make sure everything is perfect from start to finish. I highly recommend using them.
Price assessment: Reasonable price
Services: Construction management, Fan installation, Concrete work, Concrete pouring, Patio construction, Service not listed
Response from the owner · a year ago
Thank you for the great review, Matt. It was a pleasure installing the project for you. You, both, we're great to work with. Enjoy the outdoor living space and that incredible view!
L3 Leonard7 reviewsiTotal number of Google reviews L3 has written across all businesses on Google Maps, not just this one.
There is a reason this company’s name starts with “Pro.” They are first-class professionals! If you look at their website you will see some pretty amazing projects; multi-levels, very complex and beautiful. Ours wasn’t like any of those. It was a simple, one-level 14x26 deck. Yet they were just a thorough as if it was a major project. From sitting down with us and helping us create the right plan, to keeping us updated on every step, ProDeck exceeded all of our expectations. I recommend them without any reservations. Do yourself a favor. Work with these guys!
Price assessment: Reasonable price
Response from the owner · a year ago
Thank you, Leonard. You and Vera were wonderful to work with! It's clients like you that make our job so enjoyable. The project turned out beautiful and with both of your decorations, it turned out better than I could have imagined. We hope that you get many years of enjoyment from the deck. Again, thank you for the kind review.
Matt Penk4 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Just completed my second project with Pro Deck. Workmanship is first class, great owner, and crews. If you want the job done right go with Pro Deck.
Response from the owner · a year ago
Matt, thank you for the review. It's always a pleasure working with you as well. Both projects turned out great. I can't wait to see the patio. You've been a great client over the years. Enjoy!
