Experts Reviews · Company report
Pro Nail & Lounge logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Pro Nail & Lounge

Chaska, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.8★ from 363 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Nail & Lounge is better than 82% of beauty salons.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Nail & Lounge is better than 74% of beauty salons.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro Nail & Lounge is better than 89% of beauty salons.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro Nail & Lounge is better than 100% of beauty salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Nail & Lounge is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro Nail & Lounge is better than 81% of beauty salons.A
81

Reviews for your job

Customers hired Pro Nail & Lounge for 8 kinds of job.

Pro Nail & Lounge for acrylic nails

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$53–$81
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Acrylic nails”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7

All 48 Google reviews tagged “Acrylic nails”

Riley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

By far my favorite nail salon I’ve been to! Staff is super friendly and helpful — a great experience every time I go! Highly recommend!!

Paid $60–80Acrylic nails
RaymondLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My wife needed an emergency nail fix while on a trip, we found Johnny the owner at Pro Nails & Lounge and he was amazing. Thanks Johnny anyone local this is the place to go for all of your nail and pedicure needs!!

Paid $40–60Acrylic nails
CheriLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Beautiful space. Lots of colors to choose from and friendly techs. Will return.

Acrylic nails
Ava5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very nice place ! Took less than an hour and shaping is done perfectly!! Beautiful set up inside as well

Paid $40–60Acrylic nails
Hannah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very kind people! My nails turned out wonderful and Johnny was super funny and extremely hospitable. Thank you to everyone!

Paid $40–60Acrylic nails
Ellie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I love johnny

Paid $40–60Acrylic nails
ZaynabLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I wanted to try out a new salon. I had been going to the same one for at least 5 years. I took a chance and I’m glad I did. My did my nails and she took time on them. Sometimes I feel rushed during my appointment but she had taken the extra time to make sure I was stratified. I think she went above and beyond any…

Paid $80–100Acrylic nails
Hali1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing service! Will defiantly be a returning customer

Paid $40–60Acrylic nails
StephanieLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Went in for a fill from Hannah and pedi from Kayla and they were fabulous! Love my ombré fill and the shape is incredible. Kayla pampered me and painted my toes for spring! Johnny is the new owner and he’s extremely attentive and wants everyone to have an amazing experience. Affordable, beautiful place and great service! I will be back!

PedicureAcrylic nails
brenda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Johnny greeted me and made me feel very welcome!! Very clean and enjoyable experience.

Paid $80–100Acrylic nails
AnyaLocal Guide · 112 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Have been visiting for years. Always amazing.

Paid $80–100Foot massagesPolish removalNail painting
Susmi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an amazing experience! My nails were done beautifully—the acrylics are perfectly shaped and applied with such precision. The attention to detail is impressive, and my cat eye design turned out stunning! The staff Ian and Son was professional, friendly, and made sure I was completely satisfied with the results.…

Paid $60–80Acrylic nails
CassandraLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

Wasn't impressed with the nails the lady didn't pay attention to anything I wanted and was rude while doing the nails and didn't so the design the way I wanted on the hearts or tips so I mean yeah I got many nails done but wasn't impressed at all went and had them redone the next day at a different salon witch was…

Paid $80–100Acrylic nailsNail designs
Shayla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been coming here for the last 6 months and every single time it turns out amazing! Everyone I’ve had has been absolutely wonderful 🩷 Price without tip is usually about $70-75 which I think is such a good price considering the quality of work, definitely recommend 🥰

Paid $80–100ManicureNail artNail extensions
Erin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★

I don't ever leave reviews especially negative ones but I was very disappointed. I went on to get my acrylic removed (done at another place but couldn't get me in that day.) I walked in and two ladies were on their phones and just looked annoyed that I was there. The lady who took me was grinding the acrylics off so…

Paid $20–40Nail polish changesAcrylic nails
Lexi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★

best nails i’ve ever had! however, i was cut on my middle finger cuticle by the drill, i should’ve mentioned it when i felt it so that’s my fault for not letting her know. Other than that, it’s a very clean environment with great service! (also it was $45 for a fill for anyone wondering)

Paid $40–60Acrylic nails
Summer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★

Booked an appointment the same day, showed her a photo I wanted and she made it better.

Paid $60–80Acrylic nails
Ashley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Lyn gave me an amazing pedicure and was so sweet. My daughter and I both saw Ivan for manicures. We showed her pictures of what we wanted and she replicated them perfectly. Her nail art was amazing. Everyone in the nail salon was so welcoming, they had a refrigerator full of beverages, and made sure everyone…

Acrylic nailsCallus removalNail art
E.Local Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ivan and Emma always do an amazing job on my nails! I moved to Chaska in April and tried a few different salons before finding this place - and I’m never going anywhere else. Relaxing with a glass of wine and a million colors to choose from, you can be confident they will get you the outcome you desire. I get long…

Acrylic nailsHand & foot massagesManicure
Vanessa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Good experience. Trời ơi The staff is super friendly. They care about you. They make sure you like your nails

Acrylic nailsNail designs
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ivan did an amazing job with a custom set of Halloween nails for my daughter - acrylics, gel and custom designs! Highly recommend this spa. Very clean, friendly and a great value for the work!

Acrylic nailsNail artNail designs
Quanwanza4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I loved the customer service, when I left I was satisfied with how I was treated. There was great improvisation and very great feedback on what is good for you and what isn’t.

Acrylic nailsManicureNail designs
Krysta4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I work next door and stopped in after work! They got me in right when I needed! Full set was about an hour! I love them! So cute exactly what I wanted, and they were SO SWEET!! I cannot stress this enough they're so kind! Showered me with compliments the whole time! I'm a chronic picker and they didn't say anything…

Acrylic nails
Maddy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve gotten my nails done here several times and every single time I’ve loved them! Ivan does such a great job, she is so kind and helpful and is so good with nail designs!

Acrylic nailsManicureNail art
Satara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The service was amazing I love Ivan and the rest of the women there

Acrylic nailsNail artNail extensions
ann5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

When I get my nails done I leave there looking at my hands and the nails look so natural I have been a client of theirs since February and never left there unsatisfied and the women there always make me feel so special love love love

Acrylic nailsManicure
Heather1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service! Friendly, professional, and our nails and toes turned out perfect! Thank-you!!

Acrylic nailsFoot massagesGel manicures
Rebecca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Love it!!!! Everyone is great

Acrylic nailsPedicure
Danyale11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jackie is amazing!!!! Her customer service is impeccable!!! I travel far to come here but trust me it's worth it!!! I love this place and Jackie!!!!

Acrylic nails
Dana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jackie did a great job on my nails! This place also has amazing quality pedicures. I’m really picky when it comes to my nails because I typically do my own acrylic. 10/10 would recommend!

Acrylic nailsPedicure
Candice1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I really love coming to see Jackie she’s the only nail tech that I will ever come to

Acrylic nailsDip powderGel manicures
Kimberly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Literally the BEST place to get your nails done! Jackie and her staff do the best work, are friendly, and make you feel like you’re the most important customer! I will never go anywhere else! 💜

Acrylic nailsGel manicuresNail art
Anne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Love it very good

Acrylic nailsBack massagesDip powder
NatashaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I always come to Jackie for my Gel manicures. She is SOO amazing and always does my shape exactly how I want it. I am a very loyal customer to her for over 3 years now! Also Lyn is amazing with pedicures!!! Her foot massages are soooo amazing!!!! I would 10/10 recommend this nail shop. Also newly remodeled and great vibe!

Acrylic nailsGel manicuresManicure
Erin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The Staff and owner cater to your every need !! Very clean and wonderful options.They will always make time for all your needs!! The nail art is gorgeous and the pedicures are to die for!! Is forever my nail spot !! I love Jackie and all the staff very friendly !

Acrylic nailsNail artPedicure
Ashlyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Lovely place with great staff who go above and beyond to make sure I am satisfied with my service here. Brought my mom to get pedicures here for Valentine’s Day and we both had a blast! Lots of great colors to pick from! Definitely coming back.

Acrylic nailsNail artPedicure
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve gotten my nails done for 12+ years & I’m also annoying picky. I met Jackie about a year ago at a previous shop & I had to follow her here to her new place because she’s seriously the BEST!! This new salon is about 30-40 mins from where I live now..but for the quality work & kind customer service it’s 100%…

Acrylic nailsPedicure+ Cleanliness+ Professionalism
Leslie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jackie, the NEW owner, is AMAZING!! Jackie has been my nail tech for over 7 years! She is hard working, dedicated to her customers and now that she has taken over PT Nails I see all of this within her business! She is currently renovating this great, clean, bright space and I can’t wait to see the results. This is…

Acrylic nails+ Cleanliness+ Quality+ Professionalism
Kyle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jackie is the BEST!!

Acrylic nailsPedicure+ Punctuality+ Cleanliness+ Quality
Marley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I love all the personalities in this salon! Everyone is super sweet and incredibly talented! I’ve never written a review for anything before but I’ve truly never loved my nails more than I do right now after Helen got a hold of them. She exceeded my expectations and offered insights on what nail shape would flatter…

Acrylic nailsGel manicuresManicure+ Cleanliness+ Quality+ Professionalism
Annie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very friendly & clean. I felt like this was a extremely professional place of business who are truly artisans.

Acrylic nailsGel manicures+ Punctuality+ Cleanliness+ Quality
Averya year ago★★★★★

Rating only, no written review.

Paid $40–60Acrylic nails
Amira1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Acrylic nailsDip powderGel manicures
kateri4 years ago★★★★★

Rating only, no written review.

Acrylic nailsWaxing
BrookeLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Acrylic nailsNail art+ Punctuality+ Cleanliness+ Quality
Tammy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Acrylic nailsGel manicuresNail art+ Punctuality+ Cleanliness+ Professionalism
Asian4 years ago★★★★★

Rating only, no written review.

Acrylic nailsBack massagesFacial treatments+ Punctuality+ Cleanliness+ Quality
Tin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Acrylic nailsBrazilian waxingDip powder+ Punctuality+ Cleanliness+ Quality

Price

$68-16% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure115$45–$81
Manicure73$48–$79
Acrylic nails47$53–$81
Foot massages45—
Gel manicures44$56–$124
Nail art39$70–$129
Dip powder21—
Nail designs17—

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