Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
Pro Nail & Lounge logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Pro Nail & Lounge

Chaska, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.8★ from 363 Google reviews

📞 Call (952) 381-9373Request a call backWebsite ↗

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Nail & Lounge is better than 82% of beauty salons.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Nail & Lounge is better than 74% of beauty salons.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro Nail & Lounge is better than 89% of beauty salons.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro Nail & Lounge is better than 100% of beauty salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Nail & Lounge is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro Nail & Lounge is better than 81% of beauty salons.A
81

Reviews for your job

Customers hired Pro Nail & Lounge for 8 kinds of job.

Pro Nail & Lounge for foot massages

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$80–100
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Foot massages”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4

All 45 Google reviews tagged “Foot massages” · showing 20

VidyaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is a fantastic place. Highly recommend their Crystal Spa Pedicure🎉

Foot massagesNail artNail designs
AngelaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very friendly and professional.

Paid $40–60Foot massages
Rochelle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is my new favorite place! Julie is amazing at pedicures and Trang with manicures. The service is great and everyone is so nice. Johnny, the owner, always makes sure I’m comfortable and that I have everything I need!

Paid $180–200Foot massagesHand & foot massagesPedicure
TachaalaLocal Guide · 163 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I would highly recommend this place. The service was amazing! My feet my legs and my nails look spectacular! And the staff were super friendly.

Customer photo from Tachaala's reviewCustomer photo from Tachaala's reviewCustomer photo from Tachaala's reviewCustomer photo from Tachaala's review
Paid $80–100Foot massages
Delia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have been here three times myself and brought my child with (4 yrs old) most recently. Each time was a really great experience! Everyone, especially the owner/manager, is so friendly and welcoming. The pedicures I have received have been great - nice massages and happy with the gel application. I feel the pricing…

Paid $40–60Foot massagesPedicureKids' manicures
Sara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Friendly service and the best pedi I've ever had!

Paid $60–80Foot massages
cmumford2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This location was recommended to me by a friend and I was amazed. This was easily one of the best pedicure/foot massages I have ever had. Everyone was so friendly and the owner greeted everyone by name. There are so many options for nails that I’ll for sure be back for something fun!

Foot massagesPedicure
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

From the time I walked into the salon I was amazed at the attention to detail, customer service and overall friendliness. The manager was excellent and the service was world class from the heated neck pillow to a selection of drinks while receiving service. I most definitely will be back again and have already spread the word to others.

Foot massages
PoornaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

excellent service with thorough services.The space is clean and well organized. Will be back soon! The owner is nice and friendly making the place welcoming

Paid $80–100Foot massages
Priya4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a great experience at this nail salon. The space is very clean and well-maintained, and the employees are incredibly nice and personable. They are also very thorough with their work and take the time to make sure everything is done correctly and with great attention to detail.

Paid $60–80Foot massagesPedicureManicure
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Awesome experience!

Paid $40–60Foot massages
EmilyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Johnny and this crew were AMAZING!! We had a group of 5 for a bridal party and everyone was so personable and easy to talk to. Highly recommend Pro Nails!!

Paid $80–100Foot massagesPedicureNail cut & filing
Shannon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Went in during a snowstorm and they took amazing care of us. The service was excellent from start to finish, and they even offered delicious Vietnamese coffee, which was such a nice touch on a cold day. Amazing music and a wonderful, relaxing ambience made the experience even better. They helped us choose colors and…

Paid $60–80Foot massagesPedicureKids' manicures
Brittany6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Charcoal pedicure was amazing. A ton of colors to choose from. Atmosphere is great. Service was awesome. Owner made me a green tea which was nice. We also chatted a little and he is really personable and friendly. Only issue was I noticed when I got home two of my toenails weren’t painted fully to the edges and two…

Paid $80–100Foot massagesPedicure
Eli1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

THE PLACE EVER

Paid $20–40Foot massagesNail designs
Avery1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Everyone is amazing and so welcoming! JOHNY IS FIRE!!🔥🔥🔥

Paid $40–60Foot massagesPedicure
Ashley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The owner and Trang were very nice and welcoming! Great new ownership , looking forward to coming back. Thanks !

Paid $80–100Foot massagesNail artNail designs
Alexa14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I just had an amazing pedicure experience! The salon is very clean and nice looking and on top of that, the new owner Johnny is very friendly and my nail tech Kevin gave a fantastic massage. Will definitely be back!

Paid $80–100Foot massagesPedicureGel manicures
Adeline2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This salon was amazing!! Johnny, the owner, was delightful!! Kayla did my pedi and she was OUTSTANDING!! LOVE LOVE LOVE THIS PLACE!

Foot massagesPedicure
Joan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Binh was awesome!

Paid $80–100Foot massages

Show more foot massages reviews (25 more) →

Price

$68-16% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure115$45–$81
Manicure73$48–$79
Acrylic nails47$53–$81
Foot massages45—
Gel manicures44$56–$124
Nail art39$70–$129
Dip powder21—
Nail designs17—

Compare with

Raven and Rose Beauty Parlour logoRaven and Rose Beauty ParlourExperts Score 100Chaska · 5.00★Hairazors Salon logoHairazors SalonExperts Score 95Chaska · 4.92★Sweet Salon and Barber Shoppe logoSweet Salon and Barber ShoppeExperts Score 92Chaska · 4.96★