Experts Reviews · Company report
Pro Nail & Lounge logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Pro Nail & Lounge

Chaska, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.8★ from 363 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Nail & Lounge is better than 82% of beauty salons.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Nail & Lounge is better than 74% of beauty salons.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro Nail & Lounge is better than 89% of beauty salons.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro Nail & Lounge is better than 100% of beauty salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Nail & Lounge is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro Nail & Lounge is better than 81% of beauty salons.A
81

Reviews for your job

Customers hired Pro Nail & Lounge for 8 kinds of job.

Pro Nail & Lounge for gel manicures

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$124
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Gel manicures”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5

All 44 Google reviews tagged “Gel manicures”

Denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 hours ago★★★★★

Julie took awesome care of me She is super friendly and so sweet!!

Paid $40–60Gel manicures
TeresaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Excellent service friendly nail technician

Paid $120–140PedicureGel manicures
Mandy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

What a fun and relaxing experience! Trang designed a nail shape and style just for me to help me get started on a path to my long-term nail goals. I went from thin and flimsy nails to a beautiful, natural, classic-looking French style, complete with suggestions for how to maintain and improve them over time. I will…

Nail designsGel manicures
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My daughter and I have been here 3 times now and each time our nails turn out great! I do gel and she does shellac. Johnny and his team pay close attention to detail and they are always friendly and welcoming! The selection of colors is huge and you can book online! I highly recommend!

PedicureKids' manicuresManicure
MeganLocal Guide · 110 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

Showed the man at the front desk a few short nail inspo pics I had in mind, he told me no matter which one I chose it'd look bad because my nails are short. As a hairdresser I can't have long nails or I run the risk of scratching my clients, and I need these to last a week without trimming them so I actually cut…

Customer photo from Megan's reviewCustomer photo from Megan's review
Paid $60–80Nail artGel manicures
Rochelle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is my new favorite place! Julie is amazing at pedicures and Trang with manicures. The service is great and everyone is so nice. Johnny, the owner, always makes sure I’m comfortable and that I have everything I need!

Paid $180–200Foot massagesHand & foot massagesPedicure
Katherine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Trang and everyone here has done an amazing job on my nails each time. They have a great attention to detail and customer service. I’ve had Gel X done twice here, and they turned out great.

Paid $40–60PedicureGel manicures
Delia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have been here three times myself and brought my child with (4 yrs old) most recently. Each time was a really great experience! Everyone, especially the owner/manager, is so friendly and welcoming. The pedicures I have received have been great - nice massages and happy with the gel application. I feel the pricing…

Paid $40–60Foot massagesPedicureKids' manicures
Shannon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Went in during a snowstorm and they took amazing care of us. The service was excellent from start to finish, and they even offered delicious Vietnamese coffee, which was such a nice touch on a cold day. Amazing music and a wonderful, relaxing ambience made the experience even better. They helped us choose colors and…

Paid $60–80Foot massagesPedicureKids' manicures
Annette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Pro nails provides professional nail services and more! My has provided excellent service every time!

Paid $80–100PedicureGel manicures
Alexa14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I just had an amazing pedicure experience! The salon is very clean and nice looking and on top of that, the new owner Johnny is very friendly and my nail tech Kevin gave a fantastic massage. Will definitely be back!

Paid $80–100Foot massagesPedicureGel manicures
M1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

If I could give more stars, I would! Thank you to Johnny who was amazing with my 13 yo daughter (who bites her nails) today. He was so encouraging, kind and caring. He did a lovely job caring for her hands as well as her spirit in his approach. She left feeling relaxed, confident, and beautiful. She told me she is…

Paid $40–60ManicureGel manicuresService not listed
MollyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had such an amazing experience here! Binh did my pedicure and manicure and she did amazing! The place was clean and relaxing, and ALL of the staff were so incredibly kind. So happy to have found my new nail spot!

Foot massagesSculpted nailsPedicure
Rita9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend this place! The staff were kind and attentive. The space was very clean and modern. Definitely check them out!

Paid $120–140Nail paintingPedicureGel manicures
JessicaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

PT Nail & Spa did it again! These ladies are so passionate about the work they do. They are careful, timely, and detailed. My daughter and I went as a date (she had an exact nail design in mind) and had a blast. The ladies were kind, funny, and ensured the nails requested were what we got; down to the last detail.…

Paid $40–60ManicureNail artNail painting
Lindsay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I brought my daughter in for her birthday today for a gel manicure and they turned out beautiful! She just showed her a picture and it was identical to what she was hoping for. Awesome experience and friendly staff!

Gel manicures
HannahLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are incredible very kind and professional with a clean and calming environment they always get my nails to be exactly what I was hoping for whether it's the nail art or the color it's always amazing and they're all so nice 10/10 would recommend

Gel manicuresManicureNail art
Heather1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service! Friendly, professional, and our nails and toes turned out perfect! Thank-you!!

Acrylic nailsFoot massagesGel manicures
Nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Did a great job she was very precise and quick!

Gel manicures
NatalieLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Love coming here! It is exceptionally clean and peaceful, and the techs definitely know what they are doing.

Foot massagesGel manicuresPedicure
Samantha8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I met Jackie through a gf and I will NEVER go through anyone else. I drive 3 hours to have them do my nails. One word: PERFECTION!!!

Dip powderGel manicuresManicure
Candice1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I really love coming to see Jackie she’s the only nail tech that I will ever come to

Acrylic nailsDip powderGel manicures
Kimberly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Literally the BEST place to get your nails done! Jackie and her staff do the best work, are friendly, and make you feel like you’re the most important customer! I will never go anywhere else! 💜

Acrylic nailsGel manicuresNail art
Anne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Love it very good

Acrylic nailsBack massagesDip powder
NatashaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I always come to Jackie for my Gel manicures. She is SOO amazing and always does my shape exactly how I want it. I am a very loyal customer to her for over 3 years now! Also Lyn is amazing with pedicures!!! Her foot massages are soooo amazing!!!! I would 10/10 recommend this nail shop. Also newly remodeled and great vibe!

Acrylic nailsGel manicuresManicure
C10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a gel mani and the charcoal pedi and they were both wonderful and relaxing. The staff is beyond friendly and goes above and beyond to make you feel comfortable and enjoy the experience. I went home and immediately broke one of my nails (totally my fault). I went in the next day and they were happy to fix it…

Gel manicuresManicurePedicure
Kelly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Really enjoyed my experience here. They took their time on my nails and I love the way they turned out. What really stood out to me is how friendly they were here and made it a point to make my experience really special. The spa is also designed beautifully

Gel manicures
Nessa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service! Tiffany did an awesome job and was very friendly!

Gel manicuresManicureNail art+ Punctuality+ Cleanliness+ Quality
Marley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I love all the personalities in this salon! Everyone is super sweet and incredibly talented! I’ve never written a review for anything before but I’ve truly never loved my nails more than I do right now after Helen got a hold of them. She exceeded my expectations and offered insights on what nail shape would flatter…

Acrylic nailsGel manicuresManicure+ Cleanliness+ Quality+ Professionalism
Annie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very friendly & clean. I felt like this was a extremely professional place of business who are truly artisans.

Acrylic nailsGel manicures+ Punctuality+ Cleanliness+ Quality
GioiaLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

These photos were taken 2 days after my service. Chipped nails and uneven bumpy polish. I requested a refund, and they refused. I’ll never return. Not professional and terrible rude service. I’d think twice about going here.

Gel manicures− Quality
Katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wow. The BEST mani-pedi I’ve ever had! PT Nails popped up in my search when I was pulling up the number for another nail salon in our area. So glad it did! Brand new, beautiful space, fabulous massage chairs, and the most thorough manicure & pedicure I’ve ever had. Sammy was awesome!!

Gel manicuresManicurePedicure+ Punctuality+ Cleanliness+ Quality
Carol13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best manicure ever. I will be back!

Gel manicuresManicure+ Punctuality+ Cleanliness+ Quality
Sydney10 months ago★★★★★

Rating only, no written review.

Nail designsGel manicures
Torria year ago★★★★★

Rating only, no written review.

Paid $80–100Foot massagesPedicureManicure
todd4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $80–100PedicureGel manicures
Lynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $80–100Nail designsGel manicures
Amira1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Acrylic nailsDip powderGel manicures
latarcherLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

Gel manicuresPedicure
Cindy4 years ago★★★★★

Rating only, no written review.

Gel manicuresPedicure
MichelleLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Gel manicures
Tammy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Acrylic nailsGel manicuresNail art+ Punctuality+ Cleanliness+ Professionalism
Asian4 years ago★★★★★

Rating only, no written review.

Acrylic nailsBack massagesFacial treatments+ Punctuality+ Cleanliness+ Quality
Tin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Acrylic nailsBrazilian waxingDip powder+ Punctuality+ Cleanliness+ Quality

Price

$68-16% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure115$45–$81
Manicure73$48–$79
Acrylic nails47$53–$81
Foot massages45—
Gel manicures44$56–$124
Nail art39$70–$129
Dip powder21—
Nail designs17—

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