Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
Pro Nail & Lounge logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Pro Nail & Lounge

Chaska, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.8★ from 363 Google reviews

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Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Nail & Lounge is better than 82% of beauty salons.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Nail & Lounge is better than 74% of beauty salons.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro Nail & Lounge is better than 89% of beauty salons.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro Nail & Lounge is better than 100% of beauty salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Nail & Lounge is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro Nail & Lounge is better than 81% of beauty salons.A
81

Reviews for your job

Customers hired Pro Nail & Lounge for 8 kinds of job.

Pro Nail & Lounge for nail designs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.$80–100
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Nail designs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3

All 17 Google reviews tagged “Nail designs”

Mandy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

What a fun and relaxing experience! Trang designed a nail shape and style just for me to help me get started on a path to my long-term nail goals. I went from thin and flimsy nails to a beautiful, natural, classic-looking French style, complete with suggestions for how to maintain and improve them over time. I will…

Nail designsGel manicures
jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The staff here are really kind and helpful, making sure that everyone is comfortable and relaxed. The nail art they do is absolutely beautiful and is very gentle with your skin if it’s damaged and provides some different options in case you need stronger nails or a nail replacement. I really like this nail salon,…

Nail artNail designs
VidyaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is a fantastic place. Highly recommend their Crystal Spa Pedicure🎉

Foot massagesNail artNail designs
Aryn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This was my first visit to this salon and I will definitely be back! Julie was so awesome and my nails turned out exactly how I wanted. Highly recommend coming here! The price was very reasonable too.

Paid $80–100Nail artNail designsDip powder
Penelope2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very friendly, beautiful nails!

Paid $80–100Nail artNail designs
Eli1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

THE PLACE EVER

Paid $20–40Foot massagesNail designs
Ashley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The owner and Trang were very nice and welcoming! Great new ownership , looking forward to coming back. Thanks !

Paid $80–100Foot massagesNail artNail designs
Jordan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an amazing experience at Pro Nail & Spa! Binh and everyone were very welcoming and friendly! Definitely will come here again!

Nail extensionsNail designs
CassandraLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

Wasn't impressed with the nails the lady didn't pay attention to anything I wanted and was rude while doing the nails and didn't so the design the way I wanted on the hearts or tips so I mean yeah I got many nails done but wasn't impressed at all went and had them redone the next day at a different salon witch was…

Paid $80–100Acrylic nailsNail designs
Shayla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been coming here for the last 6 months and every single time it turns out amazing! Everyone I’ve had has been absolutely wonderful 🩷 Price without tip is usually about $70-75 which I think is such a good price considering the quality of work, definitely recommend 🥰

Paid $80–100ManicureNail artNail extensions
JessicaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

PT Nail & Spa did it again! These ladies are so passionate about the work they do. They are careful, timely, and detailed. My daughter and I went as a date (she had an exact nail design in mind) and had a blast. The ladies were kind, funny, and ensured the nails requested were what we got; down to the last detail.…

Paid $40–60ManicureNail artNail painting
E.Local Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ivan and Emma always do an amazing job on my nails! I moved to Chaska in April and tried a few different salons before finding this place - and I’m never going anywhere else. Relaxing with a glass of wine and a million colors to choose from, you can be confident they will get you the outcome you desire. I get long…

Acrylic nailsHand & foot massagesManicure
Vanessa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Good experience. Trời ơi The staff is super friendly. They care about you. They make sure you like your nails

Acrylic nailsNail designs
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ivan did an amazing job with a custom set of Halloween nails for my daughter - acrylics, gel and custom designs! Highly recommend this spa. Very clean, friendly and a great value for the work!

Acrylic nailsNail artNail designs
Quanwanza4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I loved the customer service, when I left I was satisfied with how I was treated. There was great improvisation and very great feedback on what is good for you and what isn’t.

Acrylic nailsManicureNail designs
Sydney10 months ago★★★★★

Rating only, no written review.

Nail designsGel manicures
Lynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $80–100Nail designsGel manicures

Price

$68-16% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure115$45–$81
Manicure73$48–$79
Acrylic nails47$53–$81
Foot massages45—
Gel manicures44$56–$124
Nail art39$70–$129
Dip powder21—
Nail designs17—

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