Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts

Experts Reviews · Company report
Pro Nail & Lounge logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Pro Nail & Lounge

Chaska, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.8★ from 363 Google reviews

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Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Nail & Lounge is better than 82% of beauty salons.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Nail & Lounge is better than 74% of beauty salons.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro Nail & Lounge is better than 89% of beauty salons.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro Nail & Lounge is better than 100% of beauty salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Nail & Lounge is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro Nail & Lounge is better than 81% of beauty salons.A
81

Reviews for your job

Customers hired Pro Nail & Lounge for 8 kinds of job.

Pro Nail & Lounge for pedicure

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.115
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$45–$81
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Pedicure”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 15

All 115 Google reviews tagged “Pedicure” · showing 20

TeresaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Excellent service friendly nail technician

Paid $120–140PedicureGel manicures
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My daughter and I have been here 3 times now and each time our nails turn out great! I do gel and she does shellac. Johnny and his team pay close attention to detail and they are always friendly and welcoming! The selection of colors is huge and you can book online! I highly recommend!

PedicureKids' manicuresManicure
Michelle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Amazing and relaxing pedicure! Highly recommend!

Pedicure
AnnieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Love it here! They do a great job and are so friendly!

Paid $40–60Pedicure
BarbieLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Wow! I’m so happy to have found such a wonderful salon with such a friendly owner and technicians. I had a lovely relaxing pedicure and can’t wait to go back!

Paid $40–60Pedicure
Rochelle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is my new favorite place! Julie is amazing at pedicures and Trang with manicures. The service is great and everyone is so nice. Johnny, the owner, always makes sure I’m comfortable and that I have everything I need!

Paid $180–200Foot massagesHand & foot massagesPedicure
Gabby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This is one of my favorite nail places to go to get our nails done!

Paid $80–100Pedicure
Katherine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Trang and everyone here has done an amazing job on my nails each time. They have a great attention to detail and customer service. I’ve had Gel X done twice here, and they turned out great.

Paid $40–60PedicureGel manicures
Jaramie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Pro Nails was an awesome experience. It was our first time and the entire team made us feel very welcome. The place is very clean and neat, they have several options and tons of colors, online booking was great. The owner was top notch. I will 100% be coming back and found my new salon!

Pedicure
Delia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have been here three times myself and brought my child with (4 yrs old) most recently. Each time was a really great experience! Everyone, especially the owner/manager, is so friendly and welcoming. The pedicures I have received have been great - nice massages and happy with the gel application. I feel the pricing…

Paid $40–60Foot massagesPedicureKids' manicures
Haddi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This nail salon was a fantastic experience! The premium pedicures are amazing and the staff are friendly and professional!

Paid $100–120Hand & foot massagesPedicure
cmumford2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This location was recommended to me by a friend and I was amazed. This was easily one of the best pedicure/foot massages I have ever had. Everyone was so friendly and the owner greeted everyone by name. There are so many options for nails that I’ll for sure be back for something fun!

Foot massagesPedicure
Priya4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a great experience at this nail salon. The space is very clean and well-maintained, and the employees are incredibly nice and personable. They are also very thorough with their work and take the time to make sure everything is done correctly and with great attention to detail.

Paid $60–80Foot massagesPedicureManicure
Heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We always have a fun relaxing time and the nails look beautiful when we are done!

Paid $40–60Pedicure
EmilyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Johnny and this crew were AMAZING!! We had a group of 5 for a bridal party and everyone was so personable and easy to talk to. Highly recommend Pro Nails!!

Paid $80–100Foot massagesPedicureNail cut & filing
Whitney7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Fabulous place - very nice, funny, have conversations with you, and are very thorough on the job they do!

Pedicure
Akansha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Amazing pedicure! Johnny did a great job on my pedicure. He gave me an incredible foot massage too!!

Pedicure
Shannon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Went in during a snowstorm and they took amazing care of us. The service was excellent from start to finish, and they even offered delicious Vietnamese coffee, which was such a nice touch on a cold day. Amazing music and a wonderful, relaxing ambience made the experience even better. They helped us choose colors and…

Paid $60–80Foot massagesPedicureKids' manicures
HaileyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Took my family here during the holidays and we had the best time. Johnny and his team truly care about the customer experience. We will definitely be back!

Pedicure
Brittany6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Charcoal pedicure was amazing. A ton of colors to choose from. Atmosphere is great. Service was awesome. Owner made me a green tea which was nice. We also chatted a little and he is really personable and friendly. Only issue was I noticed when I got home two of my toenails weren’t painted fully to the edges and two…

Paid $80–100Foot massagesPedicure

Show more pedicure reviews (95 more) →

Price

$68-16% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure115$45–$81
Manicure73$48–$79
Acrylic nails47$53–$81
Foot massages45—
Gel manicures44$56–$124
Nail art39$70–$129
Dip powder21—
Nail designs17—

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