Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Pro Plumbing Plus logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%97+13.7Replies to reviews 7%47+3.3Craft & service penalty97−0.3Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Pro Plumbing Plus

Manchester, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 15 tank installation · 4.8★ from 746 Google reviews

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Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Plumbing Plus is better than 87% of tank installation.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Plumbing Plus is better than 82% of tank installation.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro Plumbing Plus is better than 97% of tank installation.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro Plumbing Plus is better than 97% of tank installation.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Plumbing Plus is better than 100% of tank installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro Plumbing Plus is better than 47% of tank installation.C
47

Reviews for your job

Customers hired Pro Plumbing Plus for 8 kinds of job.

Pro Plumbing Plus for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Water heater repair”

Rebecca2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great service! Anthony was the best and did a wonderful job! I would recommend him 100%!

Paid $200–400Reasonable pricePlumbing leak detectionWater heater repairPlumbing leak repair
George8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very quick response to my call and also Very quick repairs! Highly recommend Pro Plumbing Plus!

Paid $400–600Reasonable priceWater heater repair
M3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Chris arrived early. He diagnosed our problem and had it fixed it 10 minutes. Great service!!

Water heater repair
Eli9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

These folks are extremely responsive and professional. They helped get us quotes during two separate inspection periods, and we immediately booked them to do the repairs on our new home! Brett and Todd did a great job and we plan to call them again any time we’re having plumbing or electrical issues. Thanks, y’all!

Great pricePlumbing pipe repairWater heater repairShower repair
john6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Chris and Matthew were AWESOME! They fixed my broken water heater. They were fast, efficient and respectful. Chris went into detail explaining everything that was wrong. Would definitely recommend this company to anyone!

Not sureWater heater repair
Mac13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Anthony and Devin were on time, efficient, friendly, and thorough in explaining the repairs they recommended. Excellent customer service.

Water heater repair
Accelerator3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our Water Heater busted last night around 6 or 7 pm. We were looking for open places and we found them. They said they'd be here in an hour cuz I think they were doing another job and they were there in the hour. They said they'd bring a new water heater at 12. They were a little late but they were having trouble…

Water heater repair+ Responsiveness+ Punctuality+ Quality
BobLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

On time explained what needed to be repaired. Neat clean and nice people.

Plumbing pipe repairWater heater repair+ Responsiveness+ Punctuality+ Professionalism
Trina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super fast & friendly service! Ben and Jay were great and very clear about our costs and options.

Water heater repair+ Responsiveness+ Punctuality
whitneyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Top notch professional company!!! A+++ work ethic!!! Knowledgeable, prompt, courteous!!!

Faucet installationGarbage disposal installationShower installation+ Responsiveness+ Punctuality+ Quality
Hell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionToilet installationShower repair+ Responsiveness+ Punctuality+ Quality

Price

$447-37% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 57%Overpriced 7%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair48$340–$567
Plumbing leak detection48$99–$1.1k
Plumbing leak repair34$337–$745
Drain cleaning24$248–$478
Toilet repair19$236–$771
Faucet repair19—
Water heater installation18$1.1k–$2.4k
Outdoor plumbing system repair18$490–$1.9k

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