Colby Cornelius
Review from Google · view on GoogleI called the office with questions about a situation with my toilet. The staff were extremely polite, and helpful. They were informative, and helped me resolve the issue over the phone.
Pro Plumbing Plus
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%97+13.7Replies to reviews 7%47+3.3Craft & service penalty97−0.3Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 15 tank installationPosition by Experts Score among all companies we track in this category. · better than 21%
4.8 ★★★★★ 746 Google reviews · 23 photos
95%five-star reviews
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
28%reviews answered by the owner
$447typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Pro Plumbing Plus at a glance
Pro Plumbing Plus holds a 4.8 rating from 746 reviews, with the owner responding to 28% of them. Customers frequently praise the company for punctual arrivals, professional communication, and fair pricing for services like water heater installation, drain repairs, and sink work. However, several low-star reviews criticize the business for high costs relative to the work performed, inaccurate diagnoses, and a lack of accountability for property damage caused during jobs.
- Google rating: 4.8 out of 5 from 746 reviews (95% five-star).
- Reviews on this page: 746 Google reviews (659 with written comments, 16 with photos).
- Owner responses: the business replied to 28% of reviews.
- Most recent review: October 27, 2026.
- Service: Tank serving Manchester, Tennessee.
Data from Google, last updated October 27, 2026.
Score profile vs other tank installation
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Plumbing Plus: 87/100 on this factor. Category median: 94.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Plumbing Plus: 82/100 on this factor. Category median: 94.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro Plumbing Plus: 97/100 on this factor. Category median: 99.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro Plumbing Plus: 97/100 on this factor. Category median: 98.A
97
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Plumbing Plus: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro Plumbing Plus: 47/100 on this factor. Category median: 47.C
47
Bar = this company · dark tick = category median.
Star ratings
746 Google reviews we collected
- 5 stars70595%
- 4 stars111%
- 3 stars61%
- 2 stars61%
- 1 star182%
Praise vs complaints
Phrases our text analysis found in 659 written reviews
- Praise1,53198%
- Complaints352%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2331%
- Reasonable4257%
- Overpriced57%
- Not sure45%
$447-37% vs typical tank installation
Middle half of what 55 customers paid ($292–$921) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude44028%
- Speed & response34322%
- Quality & results26217%
- Would recommend23615%
- Price & value1429%
- Communication936%
- Honesty & trust503%
What customers talk about
We read 659 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Daniel was professional and took the time to explain everything”
“Very quick response to my call and also Very quick repairs!”
“Even though it was late and they had been there all day they didn’t slack they did a great job!”
“Anthony and Kaydin did an excellent job working on installing a new laundry room sink and correcting the incorrect pitch of our drain line.”
“Service call was terrible.”
“Pro plumbing is an exceptional family business that I would highly recommend.”
“Never Again will I call your company cause I think you guys way over charged me to put a piece of metal to fixed my water release valve.”
“They were professional, kind and thorough at a fair price.”
“We felt that he was not correct in his assessment and way too overpriced.”
“He was thorough, honest, quick and explained everything perfectly.”
“Fast, knowledgeable, super helpful, and genuinely cared about solving my problem quickly.”
People customers mention
- Anthony 50 reviews
- Chris 17 reviews
- Matt 17 reviews
- Gavin 15 reviews
- Brett 14 reviews
- Curtis 13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pro Plumbing Plus for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Rebecca2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great service! Anthony was the best and did a wonderful job! I would recommend him 100%!
Paid $200–400Reasonable pricePlumbing leak detectionWater heater repairPlumbing leak repair
George8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very quick response to my call and also Very quick repairs! Highly recommend Pro Plumbing Plus!
Paid $400–600Reasonable priceWater heater repair
SteveLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Fast professional service. Daniel did an excellent job installing water heater !!
Paid $1,800–2,000Reasonable priceWater heater installation
Teresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Once we called, we didn’t have to wait days for service. David Harrington showed up on time. He was very knowledgeable, did a great job, and was very friendly. We would absolutely call him again.
Paid $1,400–1,600Reasonable priceToilet repairPlumbing pipe repair
Autumn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had a great experience with Anthony today! He was thorough, honest, quick and explained everything perfectly.
Paid $400–600Reasonable priceToilet repairPlumbing pipe repair
Cynthia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Anthony is very professional. He was very informative with was needed and answered any questions I asked. Also very detailed which I like. I would highly recommend this plumbing business.He was a pleasure doing doing business with Pro Plumbing Plus.
Paid $400–600Reasonable price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 48 | $340–$567 |
| Plumbing leak detection | 48 | $99–$1.1k |
| Plumbing leak repair | 34 | $337–$745 |
| Drain cleaning | 24 | $248–$478 |
| Toilet repair | 19 | $236–$771 |
| Faucet repair | 19 | — |
| Water heater installation | 18 | $1.1k–$2.4k |
| Outdoor plumbing system repair | 18 | $490–$1.9k |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 746 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Mason Goff4 reviewsTotal number of Google reviews Mason has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrompt and fair service. Daniel was professional and took the time to explain everything
- Services: Plumbing pipe repair
Ben Loveless1 reviewTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent professional work.
- Price assessment: Reasonable price
- Price: $200–400
- Services: Toilet repair
Rebecca Telfer2 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service! Anthony was the best and did a wonderful job! I would recommend him 100%!
- Price assessment: Reasonable price
- Price: $200–400
- Services: Plumbing leak detection, Water heater repair, Plumbing leak repair
Annie VestLocal Guide · 16 reviewsTotal number of Google reviews Annie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTwo guys came out to disconnect the hot water heater due to some damaged flooring, then re-connected it for me. Very nice and accommodating. This is a family owned business!!. Thank you!! Annie Vest McMinnville This is an insurance claim so I dont have the pricing
- Services: Service not listed
Hannah FelicianoLocal Guide · 34 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAnthony and Kaydin did an excellent job working on installing a new laundry room sink and correcting the incorrect pitch of our drain line. They were professional, kind and thorough at a fair price. Highly recommend!
George Kukula8 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery quick response to my call and also Very quick repairs! Highly recommend Pro Plumbing Plus!
- Price assessment: Reasonable price
- Price: $400–600
- Services: Water heater repair
Stacie PottsLocal Guide · 16 reviewsTotal number of Google reviews Stacie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDaniel was thorough and knowledgeable. Excellent customer service. I highly recommend this company.
Steve TrailLocal Guide · 38 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast professional service. Daniel did an excellent job installing water heater !!
- Price assessment: Reasonable price
- Price: $1,800–2,000
- Services: Water heater installation
Teresa Clements2 reviewsTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOnce we called, we didn’t have to wait days for service. David Harrington showed up on time. He was very knowledgeable, did a great job, and was very friendly. We would absolutely call him again.
- Price assessment: Reasonable price
- Price: $1,400–1,600
- Services: Toilet repair, Plumbing pipe repair
Business details
- Address: 302 S Spring St, Manchester, TN 37355
- Phone: (931) 928-1428
- Website: proplumbingllc.com
- Service area: Manchester, TN