Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Pro’s Plumbing and Sewer Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%37+2.6Craft & service penalty71−2.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Pro’s Plumbing and Sewer Inc.

Bay City, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 10 water heater repair · 4.8★ from 380 Google reviews

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Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro’s Plumbing and Sewer Inc. is better than 85% of water heater repair.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro’s Plumbing and Sewer Inc. is better than 84% of water heater repair.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro’s Plumbing and Sewer Inc. is better than 71% of water heater repair.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro’s Plumbing and Sewer Inc. is better than 100% of water heater repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro’s Plumbing and Sewer Inc. is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro’s Plumbing and Sewer Inc. is better than 37% of water heater repair.D
37

Reviews for your job

Customers hired Pro’s Plumbing and Sewer Inc. for 8 kinds of job.

Pro’s Plumbing and Sewer Inc. for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4

All 5 Google reviews tagged “Water heater installation”

LeslieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Just bought a home and needed a few repairs, Aaron does an amazing job and gave me a bunch of information on other projects I needed done, super nice, affordable and knowledgeable, I highly recommend them for any plumbing problems.

Reasonable priceToilet repairWater heater installation
Louise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

God Bless The Manager Mr Grover and Staff for Being All They can Be During cOvid 19!! May Everone Stay Safe

Water heater installation+ Responsiveness+ Punctuality+ Quality
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Woke up to a flooded basement from my water heater giving out. Called Pro's based on their reviews. They were at my house with 1.5 - 2 hours from the time I called and had the old heater replaced in no time. The Plumber was fantastic and the price was outstanding. Great Customer Service all around, 10/10 would recommend

Water heater installation+ Responsiveness+ Punctuality+ Quality
Alyssa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

When our water heater broke, Jason came to check the problem and installed a new heater for us in less than 24 hours.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Amber5 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Quality

Price

$283-19% vs typical water heater repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 53%Overpriced 5%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair13—
Plumbing leak detection10—
Drain cleaning9—
Plumbing leak repair7—
Faucet installation6—
Shower repair6—
Toilet repair5—
Water heater installation5—

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