iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%37+2.6Craft & service penalty71−2.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 10 water heater repairiPosition by Experts Score among all companies we track in this category. · better than 67%
4.8★★★★★380 Google reviews · 24 photos
92%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
39%reviews answered by the owner
$283typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the rapid response times, professional demeanor, and efficient resolution of issues like water heater replacements and drain clogs. However, recurring criticisms in lower-rated reviews highlight inconsistent communication, such as missing follow-up calls or quotes, and concerns regarding pricing discrepancies or post-job leak checks.
Google rating: 4.8 out of 5 from 380 reviews (92% five-star).
Reviews on this page: 380 Google reviews (321 with written comments, 7 with photos).
Owner responses: the business replied to 39% of reviews.
Most recent review: October 28, 2026.
Service: Water Heater Repair serving Bay City, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other water heater repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyWater Heater Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro’s Plumbing and Sewer Inc.: 85/100 on this factor. Category median: 80.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro’s Plumbing and Sewer Inc.: 84/100 on this factor. Category median: 70.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro’s Plumbing and Sewer Inc.: 71/100 on this factor. Category median: 75.B
71
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro’s Plumbing and Sewer Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro’s Plumbing and Sewer Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pro’s Plumbing and Sewer Inc.: 37/100 on this factor. Category median: 84.D
37
Bar = this company · dark tick = category median.
Star ratings
380 Google reviews we collected
4.8of 5
5 stars35192%
4 stars72%
3 stars62%
2 stars41%
1 star123%
Praise vs complaints
Phrases our text analysis found in 321 written reviews
98%praise
Praise62098%
Complaints152%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price632%
Reasonable1053%
Overpriced15%
Not sure211%
$283-19% vs typical water heater repair
Middle half of what 13 customers paid ($114–$535) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response17828%
Staff & attitude13722%
Quality & results12219%
Would recommend8313%
Price & value6711%
Communication274%
Honesty & trust213%
What customers talk about
We read 321 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Was really fast in everything works great took 12 minutes to drain hotwater heater in switch valve refill in light it 100% would call again to fix it”
“2 days later never got a call from them & obviously they never showed up.”
“He was fast and very professional, and replaced our ancient water heater with an excellent new model.”
“We continue to use Pro's Plumbing because they do great work and are a honest company.”
“The worst business I have EVER dealt with.”
“…b went extra mile to find special ridge seals which were hard to find highly recommend pro's plumbing Chad did excellent work…”
“They came out the same day and resolved the issue, reasonably priced, and I have no complaints.”
“Pro's plumbing was very punctual a little pricey but got the job done.”
“Chad was quick, knowledgeable, and answered all of my questions, and most importantly fixed our toilet and the leak on our main water shut off.”
“He would not communicate when he was coming back to finish the work instead he would just leave at the end of the day so we would have to call/text to…”
“The guy was upfront and treated me respectfully and considerately.”
People customers mention
Chad27 reviews
Aaron23 reviews
Gross5 reviews
Pros3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pro’s Plumbing and Sewer Inc. for 8 kinds of job. Pick one to see what they paid and said.
SSara7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 hours ago★★★★★
They came out so fast. Very friendly and helpful. Chad is very helpful and honest .Wouldn't use another company.
Paid $1–200Great price
DDemon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Was really fast in everything works great took 12 minutes to drain hotwater heater in switch valve refill in light it 100% would call again to fix it
Paid $200–400Great price
SSharon3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★
I had a situation that required fast service and I received quick and professional service. The only reason I didn’t give them 5 stars was the price seemed excessive.
Paid $1–200Reasonable price
TTerry1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Called Pro's Plumbing. 10 minutes later they were at my house and fixed the problem. Have never had a Company respond that fast. Great Great Service. Will highly recommend.
Paid $1–200Reasonable price
SSarah9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They were fast efficient and kind .. I highly recommend … very knowledgeable!! Problems solved! 🙌
Paid $200–400Reasonable price
AAlexa15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Super quick, friendly, and punctual. We had Chad as our Tech and he did great work plumbing our sinks.
They came out so fast. Very friendly and helpful. Chad is very helpful and honest .Wouldn't use another company.
Price assessment: Great price
Price: $1–200
Response from the owner · a year ago
Thank you Sara, we always try to get out as soon as we can to get your issues resolved as quickly as possible. We appreciate your business and your kind review. Please feel free to call us again with any plumbing needs.
D
Demon Child1 reviewiTotal number of Google reviews Demon has written across all businesses on Google Maps, not just this one.
Chad went over and above our expectations again. We continue to use Pro's Plumbing because they do great work and are a honest company. We strongly recommend them.
Price assessment: Great price
Response from the owner · a year ago
Always a pleasure doing business with you Duane.
R
Rell1 reviewiTotal number of Google reviews Rell has written across all businesses on Google Maps, not just this one.
