iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty78−2.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 10 water heater repairiPosition by Experts Score among all companies we track in this category. · better than 78%
4.9★★★★★92 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$248typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Maximum Flush Sewer and Drain holds a 4.9 rating from 92 Google reviews, with the owner responding to all feedback. Customers frequently cite same-day availability, professional communication, and reasonable pricing for services like clog removal, leak repair, and water heater replacement. Recurring themes include friendly staff who explain complex issues clearly and clean up thoroughly after work. One criticism involves performing unrequested repairs on additional fixtures without prior approval, resulting in a higher bill than expected.
Google rating: 4.9 out of 5 from 92 reviews (95% five-star).
Reviews on this page: 92 Google reviews (78 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 19, 2026.
Service: Water Heater Repair serving Bay City, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other water heater repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyWater Heater Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Maximum Flush Sewer and Drain: 86/100 on this factor. Category median: 80.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Maximum Flush Sewer and Drain: 72/100 on this factor. Category median: 70.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Maximum Flush Sewer and Drain: 78/100 on this factor. Category median: 75.B
78
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Maximum Flush Sewer and Drain: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Maximum Flush Sewer and Drain: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Maximum Flush Sewer and Drain: 99/100 on this factor. Category median: 84.A
99
Bar = this company · dark tick = category median.
Star ratings
92 Google reviews we collected
4.9of 5
5 stars8795%
4 stars22%
3 stars00%
2 stars11%
1 star22%
Praise vs complaints
Phrases our text analysis found in 78 written reviews
98%praise
Praise18998%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price764%
Reasonable327%
Overpriced19%
Not sure00%
$248-29% vs typical water heater repair
Middle half of what 6 customers paid ($98–$545) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4724%
Speed & response4222%
Would recommend3016%
Quality & results2413%
Price & value2413%
Honesty & trust158%
Communication105%
What customers talk about
We read 78 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Went above and beyond, great company with friendly and reliable staff!”
“Josh and Logan came out the same day that I called.”
“Would highly recommend to anyone looking for excellent customer service and work ethic.”
“The quality of their work is top-notch, and they stand behind everything they do.”
“He did an excellent job, fixed it very quickly, same day, and at a reasonable cost.”
“What truly sets this company apart is their honesty—it’s rare and invaluable in today’s world.”
“From scheduling to communication, to customer service—they are the best!”
People customers mention
Josh18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Maximum Flush Sewer and Drain for 8 kinds of job. Pick one to see what they paid and said.
CCathyLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Josh and Logan came out the same day that I called. Very friendly very personable yet professional. I will definitely call them again if needed!
Paid $1–200Great priceToilet repair
JJEAN4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Professional and thorough. Fixed 2 problems. I felt very confident and glad I found their number again
BBrianLocal Guide · 193 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Josh was our service tech. He came in cleaned the main drain pipe. We had some tree roots that were removed. Great service very professional on time. I would highly recommend them. Great communication. Thank you 😊
Paid $100–200Great priceDrain cleaning
CChadLocal Guide · 49 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★
Called for a outside faucet leak, instead repaired that and 2 toilets that i hadn't asked for repairs and a $500+ bill. Would've preferred they had asked prior to othet repairs.
Josh and Logan came out the same day that I called. Very friendly very personable yet professional. I will definitely call them again if needed!
Price assessment: Great price
Price: $1–200
Services: Toilet repair
Response from the owner · 2 days ago
Thank you so much for your kind words and for taking the time to leave us a review! We're happy to hear that Josh and Logan were able to get out to you so quickly and provide a great experience. We take pride in being friendly, professional, and treating our customers like neighbors. We truly appreciate your trust in Maximum Flush Sewer & Drain and look forward to helping you again if you ever need us!
K
Kailey Murray1 reviewiTotal number of Google reviews Kailey has written across all businesses on Google Maps, not just this one.
Went above and beyond, great company with friendly and reliable staff!
Price assessment: Great price
Price: $1–200
Services: Service not listed
Response from the owner · 2 weeks ago
Thank you for the great review! Going above and beyond for our customers is always our goal, so it means a lot to hear that we delivered! We believe that being dependable, friendly, and doing the job right are what make a difference. We appreciate you choosing Maximum Flush Sewer & Drain and taking the time to recognize our team. Thank you for supporting our family-owned business!
B
Bryan RettelleLocal Guide · 19 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
I cannot recommend this company enough! From scheduling to communication, to customer service—they are the best! Even their pricing is reasonable. I’m glad I found them as an Accredited Business with the BBB—they live up to their A+ Rating and are probably the nicest plumbers in our state!
Response from the owner · 2 weeks ago
Wow! Thank you for such an amazing review! Your kind words truly mean a lot to us. We are especially grateful that you found us through the Better Business Bureau (BBB). Being a BBB Accredited Business and maintaining our A+ rating is something we take great pride in. We believe in honest pricing, good communication, and treating every customer with kindness and respect. Hearing that we lived up to those expectations is the best compliment we could receive! Thank you for choosing Maximum Flush Sewer & Drain and for supporting our small, family-owned business. We truly appreciate you!
M
Morgan Gengler3 reviewsiTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Excellent service. They did a great job at both fixing my leaking pipe and digging and installing a new T-piece connection to my sewer system. Very friendly and flexible.
Thank you so much for the wonderful review! We truly appreciate you trusting Maximum Flush Sewer & Drain with your plumbing needs. We're glad we could get your leaking pipe repaired and your new sewer connection installed. We take pride in providing quality work and friendly, dependable service. Thank you again for your support and for taking the time to share your experience!
J
JEAN SEDLIK4 reviewsiTotal number of Google reviews JEAN has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience. We're glad we were able to resolve both issues and provide service that gave you confidence and peace of mind. It means a lot to hear that you were able to find us again, and we're grateful for the opportunity to help. Thank you for choosing Maximum Flush Sewer & Drain, and please don't hesitate to reach out if you ever need us in the future!
M
Mark Miller7 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
John and Logan did a great job! Responded quickly and cleared a difficult clog that required 2+ hours to clear. They also did a great job keeping the mess down, and cleaning up after the job was finished.
Highly recommended !
Price assessment: Reasonable price
Response from the owner · 4 months ago
Thank you for the wonderful review! We're so glad the guys were able to help and get that difficult clog cleared for you. Some jobs take a little extra time and effort, and we're happy they stayed with it until the problem was resolved. We also take pride in treating our customers' homes with respect, so we're pleased to hear their cleanup efforts were appreciated. Thank you for your recommendation and for choosing Maximum Flush Sewer & Drain! We truly appreciate your support.
S
Sarah ODell3 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Fast and Friendly Service! Would highly recommend to anyone looking for excellent customer service and work ethic.
Price assessment: Great price
Services: Drain cleaning
Response from the owner · 6 months ago
Thank you so much for the great review! We’re glad you had a fast and friendly experience—providing excellent customer service and a strong work ethic is exactly what we strive for. We truly appreciate the recommendation!
E
Eric Mueller11 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Josh is extremely knowledgeable, quick, and very efficient. If you are looking for a very professional plumbing experience this is the place to call . Oh and very reasonable prices . I will hire again without any hesitation. Thanks again !!!!
Thank you for the great review! We really appreciate you taking the time to share your experience. We're glad you were happy with the work and that everything from the water heater installation to the drain and sewer cleaning went smoothly. We always aim to provide professional, efficient service at a fair price, so it means a lot to hear that. Thanks again for your business, and we look forward to helping you anytime you need us!
L
Linda DenningsLocal Guide · 57 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Josh is very professional and honest. He works fast and efficient, answering any and all questions I have had over the few times I’ve had to call him. Would recommend to anyone needing a plumber.
Response from the owner · 9 months ago
Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words about Josh. Providing honest, efficient service and taking the time to answer questions is something we take pride in, and it means a lot to know that came through in your experience. Thank you for trusting us on multiple occasions and for recommending us, we’re always here when you need a plumber!
