#1
Pro’s Plumbing and Sewer Inc.
“Was really fast in everything works great took 12 minutes to drain hotwater heater in switch valve refill in light it 100% would call again to fix it” — Google review
Experts Reviews · 2026 Ratings
The Best Water Heater Repair in Bay City, MI
We graded 10 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
$351typical jobMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).
96%say the price was fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
4.76★average ratingPlain average of every Google star rating we collected for these companies.
4.1%bad jobs (1–2★, 2 yrs)Share of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
From 1,449 Google reviews of 10 top-rated water heater repair nationwide; 10 of them in Bay City, MI. Updated October 28, 2026.
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Overall ratings
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of water heater repair).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
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| 1 |  Your Favorite Plumber - SaginawBay City, MI | A 95How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%92+24Value 15%94+14.3Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AA– | 5.00 | $397 |
| 2 |  Bedford Plumbing & Heating LLCBay City, MI | A 84How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty79−2.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AABAAA | 4.76 | — |
| 3 |  Maximum Flush Sewer and DrainBay City, MI | A 83How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty78−2.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | ABBAAA | 4.86 | $248 |
| 4 | Pro’s Plumbing and Sewer Inc.Bay City, MI | A 81How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%37+2.6Craft & service penalty71−2.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AABAAD | 4.79 | $283 |
| 5 |  Mr. Rooter Plumbing of the Tri-CitiesBay City, MI | A 80How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%70+17Value 14%91+12.9Replies to reviews 7%87+6.2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB–AAA | 4.78 | $383 |
| 6 |  The Honest Plumber - Bay CityBay City, MI | B 78How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%78+45.8Reliability 26%66+17.2Value 15%100+15.2Experts Score= 78Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BB–AA– | 4.79 | $248 |
| 7 |  Tri-City Plumber Inc.Bay City, MI | B 76How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%79+54.7Reliability 31%69+21.2Experts Score= 76Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BB––A– | 4.83 | — |
| 8 |  Reliable Plumbing & HeatingBay City, MI | B 65How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%8+0.6Craft & service penalty97−0.3Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BCAAAF | 4.61 | — |
| 9 |  Sam's Sewer & Drain Service LLCBay City, MI | C 54How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%29+7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty68−3.2Momentum penalty0−10Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BDBAFA | 4.81 | — |
| 10 |  Root Eaters Plumbing and Drain Cleaning Services llcBay City, MI | D 39How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%44+24Reliability 24%15+3.6Value 14%90+12.7Replies to reviews 7%30+2.1Craft & service penalty65−3.5Experts Score= 39Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | CFBAAD | 4.46 | $695 |
What jobs cost
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
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Water Heater Repair in Bay City, MI at a glance
How the 10 water heater repair we rated in Bay City, MI compare, and what customers praise most.
Experts Score grades
A = score 80+, F = below 20.
- Grade A550%
- Grade B330%
- Grade C110%
- Grade D110%
- Grade F00%
Google ratings
Average stars per company.
- 4.90★ and up110%
- 4.80–4.89★330%
- 4.60–4.79★550%
- Below 4.60★110%
What customers praise
Share of Google review highlights.
- Quality24620%
- Professionalism25421%
- Responsiveness26421%
- Punctuality24420%
- Value22318%
Was the price fair?
All price verdicts left with reviews.
- Great price6648%
- Reasonable6245%
- Overpriced64%
- Not sure43%
Price verdicts by year
Share calling it great / reasonable / overpriced.
2025
2026
How we grade
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 10 best-rated water heater repair in Bay City, MI average 4.8★ on Google across 1,449 reviews. Your Favorite Plumber - Saginaw has the top rating (5.0★), and Pro’s Plumbing and Sewer Inc. has the most reviews (380). Updated October 28, 2026.
10 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (1,449 reviews combined) and currently operating. Request a call back and the company will phone you directly.
#2
Mr. Rooter Plumbing of the Tri-Cities
“Andrew came to our home ready for work and was very knowledgeable and friendly. We will be happy to use your company and his services again. Thank you” — Google review
#3
Sam's Sewer & Drain Service LLC
“Absolutely fantastic, they came in figured out the issue and fixed. Definitely would recommend best plumber I have found, will be getting all my business. Semper Fidelis” — Google review
#4
Maximum Flush Sewer and Drain
“Josh and Logan came out the same day that I called. Very friendly very personable yet professional. I will definitely call them again if needed!” — Google review
#5
Bedford Plumbing & Heating LLC
“Huge thank‑you to Bedford Plumbing & Heating LLC. They came in after my kitchen was installed and knocked it out of the park. Extremely organized, excellent communication, and the job was done the right way with real…” — Google review
#6
The Honest Plumber - Bay City
“used them based on my sister's recommendation after her water heater got replaced. same experience on my end. crew was professional, in and out, no mess, fair pricing. already saved their number for next time” — Google review
#7
Your Favorite Plumber - Saginaw
“Walked me through each step of the process. Replaced the outdoor faucet, put in a shutoff valve, and replaced the main shutoff valve. He made the necessary calls to get the Township to shut off the water while he…” — Google review
#8
Reliable Plumbing & Heating
“Excellent experience from start to finish. The plumber was friendly, knowledgeable, and handled the job with great care. He took the time to ensure everything was fixed properly and even cleaned up afterward. The…” — Google review
#9
Tri-City Plumber Inc.
“We had a shut of valve fail and it caused the toilet bowl to overflow overnight. Called this company this morning, he answered promptly, got my address and was here within an hour. Bob fixed it and the job was done.…” — Google review
#10
Root Eaters Plumbing and Drain Cleaning Services llc
“I called Sam with Root Eaters and he came out to my house and stopped my basement from being flooded out, and came back the next morning and got started on my sub pump. I am very happy with their work. I would call…” — Google review
How we pick water heater repair in Bay City
We scan Google Maps for water heater repair listings in and around Bay City, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Frequently asked questions
Who is the highest-rated water heater repair in Bay City?
Your Favorite Plumber - Saginaw has the highest Google rating on our Bay City list: 5.0 out of 5 from 21 reviews (as of October 28, 2026).
Which water heater repair in Bay City has the most reviews?
Pro’s Plumbing and Sewer Inc. has the most Google reviews among the companies listed here: 380, with a 4.8★ average.
How are these water heater repair chosen?
Only open Bay City-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
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