iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%70+17Value 14%91+12.9Replies to reviews 7%87+6.2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 10 water heater repairiPosition by Experts Score among all companies we track in this category. · better than 56%
4.8★★★★★298 Google reviews · 24 photos
93%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$383typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate this plumbing service 4.8 out of 5 based on 298 reviews, with the owner responding to 98% of feedback. Customers frequently praise technicians for their punctuality, clear communication of pricing and issues, and thorough work on services like drain cleaning, valve replacement, and water heater repairs. However, some low-star reviews criticize poor communication regarding appointment cancellations, perceived high pricing, and incomplete installations that required additional fixes.
Google rating: 4.8 out of 5 from 298 reviews (93% five-star).
Reviews on this page: 298 Google reviews (270 with written comments, 8 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 26, 2026.
Service: Water Heater Repair serving Bay City, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other water heater repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companyWater Heater Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Rooter Plumbing of the Tri-Cities: 81/100 on this factor. Category median: 80.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Rooter Plumbing of the Tri-Cities: 70/100 on this factor. Category median: 70.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 75.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Rooter Plumbing of the Tri-Cities: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Rooter Plumbing of the Tri-Cities: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Rooter Plumbing of the Tri-Cities: 87/100 on this factor. Category median: 84.A
87
Bar = this company · dark tick = category median.
Star ratings
298 Google reviews we collected
4.8of 5
5 stars27693%
4 stars72%
3 stars00%
2 stars00%
1 star155%
Praise vs complaints
Phrases our text analysis found in 270 written reviews
98%praise
Praise54398%
Complaints122%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2134%
Reasonable3761%
Overpriced12%
Not sure23%
$383+9% vs typical water heater repair
Middle half of what 56 customers paid ($271–$792) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15628%
Quality & results10920%
Speed & response10719%
Would recommend7714%
Communication5710%
Price & value346%
Honesty & trust153%
What customers talk about
We read 270 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Andrew came to our home ready for work and was very knowledgeable and friendly.”
“This place is not for someone who is on a budget, then the lady just hung up on me this it such a rude place.”
“Needed a valve replaced in my tub/shower, The technician Andrew did a great job!”
“Terrible communication, and worse pricing in the area.”
“Andrew was quick, professional, and very knowledgeable and helpful.”
“Would highly recommend him for any of your plumbing needs”
“…ay is he said she said and told me that they won't serve me no more I do not recommend this place all they do is lie and steal your money…”
“Nathan was great and super knowledgeable, clearly explained the issue and pricing.”
“He went to work and was done in a reasonable amount of time .”
“Maybe they give you a gold medal when they're done but they're just overpriced.”
“Nathan Awad Showed up was super transparent with everything and gave me totals to have everything done and to get the trap removed.”
People customers mention
Jeremy27 reviews
Andrew10 reviews
Shane7 reviews
Nathan5 reviews
Justin5 reviews
Austin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Rooter Plumbing of the Tri-Cities for 1 kind of job. Pick one to see what they paid and said.
BBelvaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Andrew came to our home ready for work and was very knowledgeable and friendly. We will be happy to use your company and his services again. Thank you
Paid $1–200Reasonable price
SShank4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Andrew was quick, professional, and very knowledgeable and helpful. Would 1000% recommend using this guy again!
Paid $400–600Great price
MMia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Nathan was great and super knowledgeable, clearly explained the issue and pricing. sink is draining great now! Would highly recommend!
Paid $200–400Reasonable price
JJeanitta2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Andrew was very professional and let us know what was going on every step of the way!
Paid $800–1,000Great price
HHileefvrdHitman3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Needed a valve replaced in my tub/shower, The technician Andrew did a great job! Very knowledgeable, and courteous. I will ask for him by name if I need plumbing services again.
Paid $800–1,000Not sure
AAkram9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Connor came right on time showed me exactly what pipes are going to get replaced did in excellent job fast and efficient very happy with the job. Thank you.
Andrew came to our home ready for work and was very knowledgeable and friendly. We will be happy to use your company and his services again. Thank you
Price assessment: Reasonable price
Price: $1–200
Response from the owner · a day ago
It’s wonderful to know you had such a positive experience with our team member. We truly appreciate your kind feedback and are glad you would choose Mr. Rooter Plumbing of the Tri-Cities again. Thank you for taking the time to let us know, and we’re here whenever you need us in the future.
S
Shank Spankles4 reviewsiTotal number of Google reviews Shank has written across all businesses on Google Maps, not just this one.
Andrew was quick, professional, and very knowledgeable and helpful. Would 1000% recommend using this guy again!
Price assessment: Great price
Price: $400–600
Response from the owner · a week ago
It's great to hear that our team member provided such quick, professional, and knowledgeable service. Thank you for your enthusiastic recommendation and for turning to Mr. Rooter Plumbing of the Tri-Cities. We appreciate your trust and look forward to being there whenever you need help again.
M
Mia Berletta1 reviewiTotal number of Google reviews Mia has written across all businesses on Google Maps, not just this one.
Nathan was great and super knowledgeable, clearly explained the issue and pricing. sink is draining great now! Would highly recommend!
Price assessment: Reasonable price
Price: $200–400
Response from the owner · a week ago
Hi Mia, thank you for the wonderful five star review. We are glad Nathan clearly explained the issue and pricing, and that your sink is draining great now. We appreciate your recommendation and your choice of Mr. Rooter Plumbing. We look forward to helping you again in the future.
J
Jeanitta Dawkins2 reviewsiTotal number of Google reviews Jeanitta has written across all businesses on Google Maps, not just this one.
Andrew was very professional and let us know what was going on every step of the way!
Price assessment: Great price
Price: $800–1,000
Response from the owner · a week ago
It’s wonderful to hear you felt so well informed and supported during your service. Thank you, Jeanitta, for taking the time to share your feedback and for choosing Mr. Rooter Plumbing of the Tri-Cities. We're glad our team member kept you updated every step of the way!
H
HileefvrdHitman !3 reviewsiTotal number of Google reviews HileefvrdHitman has written across all businesses on Google Maps, not just this one.
Needed a valve replaced in my tub/shower, The technician Andrew did a great job! Very knowledgeable, and courteous. I will ask for him by name if I need plumbing services again.
Price assessment: Not sure
Price: $800–1,000
Response from the owner · a week ago
It is great to hear your tub and shower valve replacement went so smoothly. We appreciate your kind feedback about our team member’s knowledge and courteous approach. Thank you for trusting Mr. Rooter Plumbing of the Tri-Cities, and we are always here whenever you need help again in the future.
A
Akram Hamady9 reviewsiTotal number of Google reviews Akram has written across all businesses on Google Maps, not just this one.
Connor came right on time showed me exactly what pipes are going to get replaced did in excellent job fast and efficient very happy with the job. Thank you.
Price assessment: Great price
Price: $1,000–1,200
Response from the owner · 2 weeks ago
We’re glad our team member arrived promptly and made sure you understood exactly what was going to be done. Thank you for sharing your positive experience with Mr. Rooter Plumbing of the Tri-Cities. We really appreciate your feedback and are pleased to know the work was completed efficiently to your satisfaction.
J
Jake Leonard1 reviewiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Andrew came over and was very charming and quick to find the problem. He was professional and insightful to what my issue might be. Over all great guy.
Price assessment: Great price
Price: $200–400
Response from the owner · 2 weeks ago
It's great to hear that your issue was resolved so efficiently and that our team member made such a positive impression during the visit. We appreciate you sharing your experience and thank you for choosing Mr. Rooter Plumbing of the Tri-Cities. If you ever need help again, we're here for you!
J
Justin LackLocal Guide · 8 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Andrew was great, friendly and knowledgeable, and our dogs loved him too
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
It's wonderful to hear everything went so smoothly and that our team member was friendly, knowledgeable, and made a great impression—even with your dogs! Thank you for taking the time to share this and for choosing Mr. Rooter Plumbing of the Tri-Cities. We appreciate the feedback and are always here if you need anything in the future.
A
awwest514 reviewsiTotal number of Google reviews awwest51 has written across all businesses on Google Maps, not just this one.
Hi there, thank you for the five-star review. We’re glad our hardworking team did an excellent job for you. Thank you for choosing Mr. Rooter Plumbing, and we look forward to helping you again in the future.
S
Shirley Smart13 reviewsiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
Mr. Rooter plumbing company very professional. And their employee Nathen that they sent to my home not only was he professional, Polite An awesome individual. This man was definitely a man of God. Thank God today, For, Mr. Rooter‘s plumbing company they took care of the job very excellently This was a personal disruption to my .
Price assessment: Great price
Response from the owner · 2 weeks ago
It means so much to know our team helped turn a difficult situation around for you. We’re grateful for your trust in Mr. Rooter Plumbing of the Tri-Cities, and we’re delighted our team member could bring such professionalism and understanding to your home. Thank you for sharing these thoughtful words and for letting us be there when you needed help most.
