iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%92+24Value 15%94+14.3Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 10 water heater repairiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★21 Google reviews · 12 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
14%reviews answered by the owner
$397typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for Your Favorite Plumber in Bay City, MI, consistently highlight prompt same-day service, fair pricing, and thorough explanations of repairs. Customers describe the team as professional and efficient, noting that staff clearly communicate processes, test completed work, and leave properties clean. Services range from faucet and valve replacements to water heater installations and pipe inspections. No negative patterns appear in the provided excerpts, which all reflect satisfaction with the timely and helpful nature of the plumbing work performed.
Google rating: 5.0 out of 5 from 21 reviews (100% five-star).
Reviews on this page: 21 Google reviews (19 with written comments).
Owner responses: the business replied to 14% of reviews.
Most recent review: October 12, 2026.
Service: Water Heater Repair serving Bay City, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other water heater repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyWater Heater Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Your Favorite Plumber - Saginaw: 96/100 on this factor. Category median: 80.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Your Favorite Plumber - Saginaw: 92/100 on this factor. Category median: 70.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 75.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Your Favorite Plumber - Saginaw: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Your Favorite Plumber - Saginaw: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
21 Google reviews we collected
5.0of 5
5 stars21100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 19 written reviews
100%praise
Praise35100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price360%
Reasonable240%
Overpriced00%
Not sure00%
$397+13% vs typical water heater repair
Middle half of what 4 customers paid ($198–$892) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude720%
Speed & response720%
Would recommend617%
Quality & results514%
Communication411%
Price & value39%
Honesty & trust39%
What customers talk about
We read 19 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was patient, explained everything to my mom, and showed her how to check the pilot light.”
“Erik was prompt, professional, and, as the name suggests, honest!”
“I’m extremely happy with the experience and would highly recommend this company to anyone looking for reliable services!”
“very nice people and great service would definitely recommend”
“Communication was great and everything was completed efficiently and left spotless.”
“The charge was fair and the whole thing took less than an hour.”
“Called The Honest Plumber Saginaw and they had someone out that afternoon.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Your Favorite Plumber - Saginaw for 1 kind of job. Pick one to see what they paid and said.
AAaronLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Walked me through each step of the process. Replaced the outdoor faucet, put in a shutoff valve, and replaced the main shutoff valve. He made the necessary calls to get the Township to shut off the water while he replaced the main shutoff. Made everything very easy, and now I have better piece of mind.
Paid $400–600Reasonable pricePlumbing leak repair
DDyllan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Put in my new shower equipment. very pleased with my service! Came quickly and on time too
Paid $1–200Reasonable priceShower installation
KKoda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Redid the pipes in my laundry room. I was so worried and they made it work like new! would recommend to all
Walked me through each step of the process. Replaced the outdoor faucet, put in a shutoff valve, and replaced the main shutoff valve. He made the necessary calls to get the Township to shut off the water while he replaced the main shutoff. Made everything very easy, and now I have better piece of mind.
Price assessment: Reasonable price
Price: $400–600
Services: Plumbing leak repair
Response from the owner · 2 weeks ago
Thanks Aaron for the nice review! Very detailed and appreciated!
S
siir Kharis1 reviewiTotal number of Google reviews siir has written across all businesses on Google Maps, not just this one.
The fall weather is making me nervous about frozen pipes. Had them come out to do an inspection and they checked everything, insulated a couple exposed sections, and gave me a plan for the winter. Peace of mind before the cold hits!
S
Sulvu Umuriyah1 reviewiTotal number of Google reviews Sulvu has written across all businesses on Google Maps, not just this one.
Had them replace an old shutoff valve that was stuck and leaking. They came out, replaced it, and tested everything before leaving. Explained what to look for in the future. The charge was fair and the whole thing took less than an hour.
J
Joshua Wendt7 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Erik was professional, clean, and efficient. He figured out our problems and fixed them right away, and he checked on several other things in the basement to make sure we were in good shape. We would call him again for future needs.
Response from the owner · 3 weeks ago
Thank you for the kind words Josh!
A
Anisa Afrianti1 reviewiTotal number of Google reviews Anisa has written across all businesses on Google Maps, not just this one.
My parents needed their water heater looked at and I called on their behalf. The team was patient, explained everything to my mom, and showed her how to check the pilot light. Went above and beyond for them. Made me feel good about who I chose.
D
David Bardallis2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Erik was prompt, professional, and, as the name suggests, honest! He took care of the leak in our crawlspace and replaced a leaky faucet while he was here, even though the job went past normal work hours. Would recommend!
H
Hannah Graham1 reviewiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Eric came through with the help I needed to fix a leak near my water heater. He gave me some advice on adjusting the connectors and it worked. 0 pay needed
Response from the owner · 2 months ago
We love to keep things fair here at Your Favorite Plumber! Anytime Desone!
T
Tanish Ghotra4 reviewsiTotal number of Google reviews Tanish has written across all businesses on Google Maps, not just this one.
