Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Reliable Plumbing & Heating 4.6 out of 5 based on 114 reviews, frequently citing punctuality, fair pricing, and thorough work for services like furnace repairs, air conditioning installation, and plumbing. Customers often highlight the professionalism and communication of technicians during both minor fixes and major projects. However, several low-star reviews criticize the flat service fee for quick jobs, missed appointments, and instances where installation errors required multiple return visits to resolve.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
114 Google reviews we collected
Phrases our text analysis found in 71 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The plumber was friendly, knowledgeable, and handled the job with great care.”
“…he went home sorry, wanna make another appointment” like this was so unprofessional and we needed this sink put in for my grandpa who is on hospice…an…”
“Logan should be seen as a very valuable member of the team at Reliable.”
“Squeezed me in same day for a quick 15 minute repair.”
“…said “it wasn’t scheduled” and so we made another appointment and we waited hours and than called them again to see what happened?…”
“The technician arrived on time, explained everything clearly, and fixed the issue quickly.”
“The pricing was fair, and the service exceeded my expectations.”
“I had Reliable do a warranty job & some updates that cost $4500 to my heating system.”
“Idk 🤷♂️ how anyone could give anything but 5 stars.”
“Wouldn't recommend if you have a quick service, they charge $120 regardless of the time spent on the job.”
“The technician was fast in diagnosing the problem, explained the solution and completed the task quickly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Reliable Plumbing & Heating for 4 kinds of job. Pick one to see what they paid and said.
Idk 🤷♂️ how anyone could give anything but 5 stars. They have been nothing short of amazing with us and our projects… can’t thank you 🙏 all enough. Steve in particular has been fantastic and deserves a raise 😎. Had an issue with our thermostat and we live in Arizona contacted them this morning. They got there…
| Job | Reviews | Category typical |
|---|---|---|
| Installation | 4 | — |
| Cleaning | 3 | — |
| A/C system maintenance | 2 | — |
| Heating system installation | 2 | — |
4.6 ★★★★★ 114 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Squeezed me in same day for a quick 15 minute repair. Great guy that came out.
Excellent experience from start to finish. The plumber was friendly, knowledgeable, and handled the job with great care. He took the time to ensure everything was fixed properly and even cleaned up afterward. The pricing was fair, and the service exceeded my expectations. I will definitely use them again in the future.
Highly recommended AC service. The contractor was skilled, friendly, and provided a quick and effective solution to the problem.
Excellent AC service! The technician arrived on time, explained everything clearly, and fixed the issue quickly.
They came out within 15 minutes of a no heat call today. Gained a lifetime customer
Idk 🤷♂️ how anyone could give anything but 5 stars. They have been nothing short of amazing with us and our projects… can’t thank you 🙏 all enough. Steve in particular has been fantastic and deserves a raise 😎. Had an issue with our thermostat and we live in Arizona contacted them this morning. They got there today. Fix the problem. Unbelievable service will never use anybody else 10 stars hundred stars great great service thank you.
They have been incredible to work with! They've rerouted plumbing in our home, from moving water lines to feed our water softener, to reorganizing our laundry room plumbing and drainage set up and installation of plumbing fixtures and bathroom exhaust fan through the ceiling and roof. Each time we've contacted them they have been incredibly courteous and professional. The same is true when they've been at our home working. We will continue to use this company for any future repairs or upgrades. Total work was : moved water softener, installed new pex to reroute water lines, installed new drain for wash tube and washing machine, hooked up water and drainage to new wash tube, ran new pex lines to feed our refrigerator, installed a toilet, routed our new bath fan into our attic and through the roof, fixed improper water line connections on the water heater and lastly came back to fix our bathtop drain leak.
Jay came this morning to do a backflow test, he was very kind, and personable. He went out of his way to make tags and label them for which turn off and on was the main water, and the sprinkler etc. I’m on disability and kids home sick, and it’s a mess, trim down as we did flooring and putting new trim in. Floor in bathroom tore up to do tile, door handle off and taped because it’s being replaced. Young boys are messy and break a lot of stuff haha! Love those kids, and he came in and didn’t make a fuss about the mess , and was kind to myself. Thanks Jay
Logan came out on a service call to fix my air conditioner. He was great. He went way beyond my expectations in both fixing the issue for the broken air conditioner and giving me some very helpful tips in keeping things with the air conditioner running well. It was definitely “top-shelf” service. Logan should be seen as a very valuable member of the team at Reliable.
My wife and I couldn't be happier with the work done by the Reliable service technicians and the entire team at Reliable Plumbing and Heating. From the start of our project to the end we experienced nothing but professionalism, excellence and attention to detail. They did such an outstanding job, we have contracted them to do another project for us. We got estimates for both projects and Reliable wins on price too. High quality products, fantastic installation, great price that's tough to beat. Go with Reliable Plumbing & Heating.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
