Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate Root Eaters Plumbing and Drain Cleaning Services LLC 4.5 out of 5 based on 113 reviews. Positive feedback highlights prompt same-day service, professional communication, fair pricing, and effective repairs for issues like sump pumps, drains, and water heaters. Conversely, critical reviews cite unexpected cost overruns, incomplete repairs, property damage, and poor post-service communication, including unanswered calls and unresolved billing disputes.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Bar = this company · dark tick = category median.
113 Google reviews we collected
Phrases our text analysis found in 105 written reviews
Price verdicts customers left with their Google review
Middle half of what 12 customers paid ($400–$1.7k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly guy "James" and he fixed the problem right away, I appreciated his honest in a simple repair.”
“Sam the plumber did an amazing job at our pediatric practice, so we didn’t hesitate to hire him again for our second location and a full renovation in…”
“…y wrong and against code, ruined some dry wall in my house and never fixed it, and refused to send me an invoice for services rendered.…”
“He is reliable, efficient, and always professional.”
“I highly recommend Root Eaters—Sam is a reliable and skilled plumber, and I won’t be going anywhere else.”
“Never again!”
“They were very patient and very reasonably priced for a water heater fix and seal ventilation highly recommend them 😊”
“" I'm low income and disabled so I really can't afford to be ripped off, but unfortunately some businesses don't care about things like that.”
“Highly recommend Sam and his team to anyone in need of reliable, honest plumbing services.”
“Gave me ever option for the repair, and walked me through pros and cons.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Root Eaters Plumbing and Drain Cleaning Services llc for 8 kinds of job. Pick one to see what they paid and said.
Sam the plumber did an amazing job at our pediatric practice, so we didn’t hesitate to hire him again for our second location and a full renovation in Owosso—even though he travels from Saginaw. He is reliable, efficient, and always professional. The quality of his work exceeded our expectations, and it’s clear he…
Came out to house fixed faucet in my shower and 500.00 later. I had a gap where faucet was attached to shower wall. Would never trust this company posting this for my elderly parent
Great bunch of guys. Fixed my mom's years long problems. Came the day after I called. They are very informative when you have questions. They had to do a lot of work for what we paid.
Big thanks to Sam, who came out on a Sunday to help with my clogged basement drain. He was very professional and informative. He was also able to point out possible future problems I may encounter with the old plumbing in my house. Pricing is appropriate and I definitely recommend them. I will keep them in mind for any future plumbing needs!
Root Eaters Plumbing is an amazing company Sam and James came to my house to fixed piping in kitchen they also installed new sink, countertop and new cabinets. I highly recommend them. Thanks again guys for the great work you guys did to my kitchen. Greatly appreciated!
Called them to fix my grandmothers plumbing, the beginning was fine however, their own employee stated they never fully scoped us, they left the front yard and basement a mess, and are now asking for more money. They also will ignore your calls or hang up on you.
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 17 | — |
| Plumbing pipe repair | 12 | — |
| Toilet repair | 10 | — |
| Sewer cleaning | 6 | — |
| Sewer repair | 6 | — |
| Plumbing leak detection | 5 | — |
| Water heater installation | 4 | — |
| Outdoor plumbing system repair | 4 | — |
4.5 ★★★★★ 113 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Best in Saginaw
Highly recommended, call James for any questions
Very friendly guy "James" and he fixed the problem right away, I appreciated his honest in a simple repair.
I called Sam with Root Eaters and he came out to my house and stopped my basement from being flooded out, and came back the next morning and got started on my sub pump. I am very happy with their work. I would call Sam again for my new building to my daughter's house. Thanks Sam.
Sam at Root Eaters was highly professional. I had an emergency at 1 a.m., and he quickly scheduled an emergency call and resolved my sump pump issue that same night. I highly recommend Root Eaters—Sam is a reliable and skilled plumber, and I won’t be going anywhere else. Rain, Shine, snow that man will be there. Thank you Sam.
Sam the plumber did an amazing job at our pediatric practice, so we didn’t hesitate to hire him again for our second location and a full renovation in Owosso—even though he travels from Saginaw. He is reliable, efficient, and always professional. The quality of his work exceeded our expectations, and it’s clear he truly takes pride in what he does. We are extremely happy with the results and would highly recommend him to anyone!
Came out to house fixed faucet in my shower and 500.00 later. I had a gap where faucet was attached to shower wall. Would never trust this company posting this for my elderly parent
Sorry you have the wrong company if we did this send us the invoice please. You guys are upset because you didn’t get the job we know it’s you Pros Plumbing and nice try taking pictures of your tub spigot wow you couldn’t find something else to use. Take this fake stuff down.
Sam and his business gets 100 stars from our family. He's courteous, professional, prompt and so very helpful. We had two emergencies one bursted pipe and a main drain backup this weekend and he was here with utmost knowledge helping me and my elderly parents. I highly recommend this company , thanks Sam ! Andrea Rice John and Lila Skimson
Thank so much we really appreciate your service
Pricing was so fare I had to give a tip. They called me. I never needed to chase them. Super professional. Took shoes off without asking or hesitation before coming in. Came on a Sunday. Came exactly on time. Where ready to dig through frozen ground on the coldest day in a decade. Gave me ever option for the repair, and walked me through pros and cons. Was a bad situation and felt like they had my back. Highly recommend.
Thanks so much we take pride in our work and we’re looking forward to doing future business with you.
Received excellent and fast response from this business. The gentleman was very knowledgeable and helpful. I recommend Root Eaters Plumbers 💯
Thanks so much for your business
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Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
