Glass repair service · Blaine, MN · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 98 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 98%
5.0★★★★★160 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pro Window Repair & Service five stars based on 160 reviews, with the owner responding to 83% of feedback. Customers frequently cite punctuality, professional conduct, and efficient communication via phone, email, or text as key positives. Services described include glass replacement, frame repairs, and adjustments for sliding doors, often resulting in cost savings by avoiding full window replacements. No recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 160 reviews (100% five-star).
Reviews on this page: 160 Google reviews (153 with written comments, 13 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: October 24, 2026.
Service: Auto Glass Repair serving Blaine, Minnesota.
Data from Google, last updated October 25, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
Pro Window Repair & ServiceAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pro Window Repair & Service: 100/100 on this factor. Category median: 92.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pro Window Repair & Service: 99/100 on this factor. Category median: 91.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pro Window Repair & Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pro Window Repair & Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pro Window Repair & Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 62.–
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Bar = this company · dark tick = category median.
Star ratings
160 Google reviews we collected
5.0of 5
5 stars160100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 153 written reviews
99%praise
Praise41499%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2252%
Reasonable2048%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8119%
Would recommend7518%
Quality & results6616%
Speed & response6315%
Price & value5513%
Communication4811%
Honesty & trust307%
What customers talk about
We read 153 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’m so glad we found a company that is kind, honest, respectful, and truly skilled at what they do.”
“…with foggy glass and are being told you need to replace everything, I highly recommend talking with Roman at Pro Windows first to see what they can do…”
“We had a wonderful experience and would absolutely recommend Pro Windows!”
“When we moved into our new home, we discovered damaged wood sashes on two windows in our three-season porch.”
“They had the best price, were punctual and professional.”
“They will diagnose the problem accurately and try to find the most reasonable and cost-effective solution.”
“Their communication is amazing and continues to be amazing after they helped me, as I had a few follow-up questions after they helped me.”
“They were responsive, honest, and genuinely helpful throughout the entire process.”
People customers mention
Roman28 reviews
Lev14 reviews
Lailah5 reviews
Leo5 reviews
Windows3 reviews
Marvin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pro Window Repair & Service for 8 kinds of job. Pick one to see what they paid and said.
Sally3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Team was knowledgeable, informative, hard-working and extremely professional. Overall, just a fantastic job!!!! I highly recommend Pro Window Repair and Service.
Great priceWindow repair
AngelLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Couldn't recommend Pro Window Repair more! Fantastic communication from start to end. I had them come out to replace glass in a basement window that was broken from a lacrosse ball. They pointed out another window broken on a garage door and they fixed both. The garage door window was a pain but Lev did a great job…
Great priceWindow repair
Oljas8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had a great experience with them. They had the best price, were punctual and professional. Lev was the installer and did a great job.
Great priceGlass installation
LanetteLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This company was so kind, professional and did such a great job installing glass with a doggy door in it. Roman came out and measured the window and the dogs to get us a perfect match. The installation was done perfectly and no mess left behind and they were so quit, I work from home and my dogs didn’t notice and I…
Great priceWindow installation
MARTIN4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Precision diagnosis and fix for a window which would no longer crank shut. Then Roman checked my 2 bedroom windows and recalibrated them as well; one was missing a screw I hadn't even noticed.
Reasonable priceWindow repair
Steve6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Roman and his team are phenomenal. Their communication is amazing and continues to be amazing after they helped me, as I had a few follow-up questions after they helped me. They helped me swap out some panels of glass and adjust a sliding glass door. The sliding glass door was tricky because the existing parts were…
Full window and frame replacement just doesn’t make sense with today’s prices—especially when the existing wood windows are solid and working well! Our home was built in 1984, and we have a mix of original windows and others from the mid-1990s. Despite their age, the windows themselves are still solid. My husband and I are doing some additional weatherproofing around the window seals, but the biggest issue we had was foggy glass.
We had 9 foggy windows and 2 patio door glass panels replaced by Pro Windows, and I could not be happier with the results. I’m so glad we found a company that is kind, honest, respectful, and truly skilled at what they do. They replaced the glass so beautifully that you would never even know the windows had been touched!
If you have older windows with foggy glass and are being told you need to replace everything, I highly recommend talking with Roman at Pro Windows first to see what they can do. Replacing just the glass gave our older windows new life and saved us from an unnecessary and much more expensive full replacement.
We had a wonderful experience and would absolutely recommend Pro Windows!
Price assessment: Great price
Services: Window repair
Repair wait time: 4+ hr
Sally Winegar-Hentges3 reviewsiTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
Team was knowledgeable, informative, hard-working and extremely professional. Overall, just a fantastic job!!!! I highly recommend Pro Window Repair and Service.
Price assessment: Great price
Services: Window repair
Repair wait time: 3–4 hr
Response from the owner · 4 days ago
Hi Sally, thank you so much for the wonderful feedback! We’re really glad you felt well informed throughout the process and that our team made a strong impression with their professionalism and hard work. It means a lot to hear that you were happy with both the service and the value. We truly appreciate your recommendation and are grateful you chose us for your window repair!
Angel BeckLocal Guide · 12 reviewsiTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Couldn't recommend Pro Window Repair more! Fantastic communication from start to end. I had them come out to replace glass in a basement window that was broken from a lacrosse ball. They pointed out another window broken on a garage door and they fixed both. The garage door window was a pain but Lev did a great job making it work. Lev is such a friendly guy and I will definitely use Pro Window Repair for any future window repairs I need and will recommend them to everyone I know.
Price assessment: Great price
Services: Window repair
Repair wait time: 0–1 hr
Response from the owner · 5 days ago
Hi Angel, thank you so much for the wonderful review! We really appreciate you taking the time to share your experience. We’re glad we could help replace the broken basement window glass and also catch and repair the garage door window while we were there. It means a lot to hear that our communication and workmanship made a positive impression. Lev and our team truly appreciate your recommendation and your trust in us. We’ll be happy to help anytime you need window repair in the future! Thank you again!
Oljas Toleu8 reviewsiTotal number of Google reviews Oljas has written across all businesses on Google Maps, not just this one.
I had a great experience with them. They had the best price, were punctual and professional. Lev was the installer and did a great job.
Price assessment: Great price
Services: Glass installation
Repair wait time: 1–2 hr
Response from the owner · 2 weeks ago
We really appreciate you taking the time to share your experience, Oljas! It’s great to hear that you were pleased with the pricing and that everything was handled punctually and professionally. Lev will be happy to hear your kind words about his work. Thank you for trusting Pro Window Repair & Service with your glass installation. We appreciate your business!
Lanette PetersonLocal Guide · 20 reviewsiTotal number of Google reviews Lanette has written across all businesses on Google Maps, not just this one.
This company was so kind, professional and did such a great job installing glass with a doggy door in it. Roman came out and measured the window and the dogs to get us a perfect match. The installation was done perfectly and no mess left behind and they were so quit, I work from home and my dogs didn’t notice and I barely heard him at all. Will definitely use them in the future.
Price assessment: Great price
Services: Window installation
Repair wait time: 1–2 hr
Response from the owner · 3 weeks ago
Hi Lanette, thank you so much for the wonderful 5 star review! We’re happy to hear that you had such a positive experience with Roman and our team. It’s great to know the new glass and doggy door were a perfect fit and that the installation was completed quickly and with minimal disruption while you worked from home. We truly appreciate your kind words and your trust in Pro Window Repair & Service. We’ll be happy to help you again whenever you need us!
MARTIN STACHNIK4 reviewsiTotal number of Google reviews MARTIN has written across all businesses on Google Maps, not just this one.
Precision diagnosis and fix for a window which would no longer crank shut. Then Roman checked my 2 bedroom windows and recalibrated them as well; one was missing a screw I hadn't even noticed.
Price assessment: Reasonable price
Services: Window repair
Response from the owner · a month ago
Thank you so much for the wonderful review, Martin! We are so glad we could quickly fix your window crank and take care of those extra adjustments to make sure everything is working safely and smoothly. Please don't hesitate to reach out if you ever need anything else!
Steve Varhol6 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Roman and his team are phenomenal. Their communication is amazing and continues to be amazing after they helped me, as I had a few follow-up questions after they helped me. They helped me swap out some panels of glass and adjust a sliding glass door. The sliding glass door was tricky because the existing parts were old/bad. Roman didn't just try his best and walk out the door. He found a solution that worked and the sliding glass door works great now! Highly recommend!
Price assessment: Great price
Services: Window repair
Repair wait time: 1–2 hr
Response from the owner · a month ago
Hi Steve, thank you so much for the wonderful review! We truly appreciate you highlighting our communication and persistence in finding a great solution for your sliding door. Please feel free to reach out if you ever need help!
Hc SwveicneLocal Guide · 17 reviewsiTotal number of Google reviews Hc has written across all businesses on Google Maps, not just this one.
Roman was working across the street and I approached him at the end of the work day. I asked him what kind of repairs they do. He came over right then and there and looked at my two windows. He was able to make a diagnosis quickly and offered to stay and fix the issue. Roman was fast and efficient at fixing them. Such great service and friendly too!
Response from the owner · a month ago
Hi Hc, thank you for sharing your experience! We really appreciate you taking the time to write about Roman stopping to help across the street, diagnose your windows on the spot, and get them fixed efficiently. Providing friendly and prompt service is what we strive for every day. Please don't hesitate to reach out whenever you need assistance again!
Garth West7 reviewsiTotal number of Google reviews Garth has written across all businesses on Google Maps, not just this one.
Roman was very helpful in solving our window issues. He helped us fix the problems and showed us how to maintain our windows for the future. He gave us tips and quick fixes so we didn't have to replace any of them. (They were all in good shape but just needed some tender loving care). And kudos to Lailah for being prompt in her communications and helpful attitude!
Price assessment: Great price
Services: Window repair
Repair wait time: 0–1 hr
Response from the owner · a month ago
Hi Garth, thank you so much for the fantastic review! We are thrilled to hear Roman and Lailah provided such helpful guidance and great communication. We always aim to find practical solutions that save you time and unneeded replacements, so it means a lot to us. Please feel free to reach out if you ever need help!
Wayne Smith7 reviewsiTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
These are good, hardworking folks who believe in quality service. They will diagnose the problem accurately and try to find the most reasonable and cost-effective solution. Communication and swiftness of service was excellent. This is a model business for how things should be done.
Response from the owner · a month ago
Hi Wayne, thank you for taking the time to share your experience with us! We truly appreciate your feedback regarding our work ethic, clear communication, and cost-effective approach. It’s wonderful to hear we hit the mark for you. Please let us know whenever you need assistance again!
