Garage door supplier · Lakemore, OH · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 92 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 65%
5.0★★★★★1,837 Google reviews · 24 photos
99%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for prompt same-day service, friendly technicians, and clear communication during repairs and installations. Services mentioned include spring replacements, opener installations, and routine maintenance, with many noting reasonable pricing for these tasks. However, lower-rated reviews criticize aggressive upselling of unnecessary products, unexpected high costs for simple fixes, and a lack of written quotes before work begins.
Google rating: 5.0 out of 5 from 1,837 reviews (99% five-star).
Reviews on this page: 1,837 Google reviews (1,757 with written comments, 440 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 24, 2026.
Service: Garage Door Repair Service serving Lakemore, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Proactive Garage Door RepairGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Proactive Garage Door Repair: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Proactive Garage Door Repair: 94/100 on this factor. Category median: 94.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Proactive Garage Door Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Proactive Garage Door Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Proactive Garage Door Repair: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
1,837 Google reviews we collected
5.0of 5
5 stars1,81099%
4 stars90%
3 stars40%
2 stars20%
1 star121%
Praise vs complaints
Phrases our text analysis found in 1,757 written reviews
99%praise
Praise3,93399%
Complaints271%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price14758%
Reasonable9337%
Overpriced52%
Not sure94%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1,06527%
Would recommend83121%
Quality & results68717%
Staff & attitude68317%
Price & value49913%
Communication1233%
Honesty & trust722%
What customers talk about
We read 1,757 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The installation technicians were fantastic—knowledgeable, efficient, meticulous, and clearly took great pride in their craftsmanship.”
“They were a no show.”
“I would highly recommend this company to anyone looking for garage door repair or installation!”
“Do not recommend hsing these people”
“Their pricing was extremely fair and competitive, and the quality of their work exceeded my expectations.”
“…ith the garage door opener was caused by your installers and the door did not work when you left that's why we called another company to check your sh…”
“Everyone I interacted with was incredibly friendly, personable, professional, and genuinely committed to making sure I was completely satisfied.”
“In all the total price was reasonable and I was happy to taken care of all in one trip before winter.”
“I had to pay the $300 deposit luckily I’m not an idiot and knew they were over charging and ripping me off.”
“They did a good job installing and explaining what needed to be done.”
“I really appreciate their honest recommendation and quality of work.”
“…work when you left that's why we called another company to check your shady work…”
People customers mention
Strongsville83 reviews
Tony55 reviews
Anthony40 reviews
Travis29 reviews
Brunswick28 reviews
Guy26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Proactive Garage Door Repair for 5 kinds of job. Pick one to see what they paid and said.
Dennis3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Proactive Door just installed my new garage door opener. They did a great job!! Extremely happy!!! Columbia Station
Dcar84736 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Proactive doors came quickly and repaired my garage door. Very quick and friendly.
Bob8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The tech, Tony, came out for the general tune-up I requested. He determined my springs needed replaced. I wasn’t planning on doing that, but agreed. Tony was very nice and seemed knowledgeable and experienced.
Not sureService not listed
Sandy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
They did an excellent job on my garage door. Will have them back again to do additional services.
Great priceGarage door consultation
Terry3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I called them on short notice when I found a frayed garage door cable. They were out to my home in a couple of hours. Danny did a thorough inspection and found some other items that needed attention. In all the total price was reasonable and I was happy to taken care of all in one trip before winter.
Reasonable priceGarage door consultation
Walter1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
ProActive came and corrected my door that was having problems closing, lubricated gears & wheels & helped tension out alot, very happy will use them again.
I cannot say enough wonderful things about Proactive Garage Door Repair in Brunswick, Ohio! I recently had beautiful new garage doors installed at my home in Strongsville, and the entire experience was absolutely outstanding from start to finish!
The customer service was exceptional! Everyone I interacted with was incredibly friendly, personable, professional, and genuinely committed to making sure I was completely satisfied. Their pricing was extremely fair and competitive, and the quality of their work exceeded my expectations.
The installation technicians were fantastic—knowledgeable, efficient, meticulous, and clearly took great pride in their craftsmanship. They worked diligently, paid attention to every detail, and delivered a flawless installation. My new garage doors have completely transformed the appearance of my home, and I couldn’t be happier with the results!
It is refreshing to work with a company that combines outstanding customer service, quality workmanship, fair pricing, and genuine professionalism. Proactive Garage Door Repair truly goes above and beyond for its customers! I would highly recommend this company to anyone looking for garage door repair or installation!!
Price assessment: Great price
Services: Garage door consultation, General repairs & installation
Aleese Nutter Sterk2 reviewsiTotal number of Google reviews Aleese has written across all businesses on Google Maps, not just this one.
The tech, Tony, came out for the general tune-up I requested. He determined my springs needed replaced. I wasn’t planning on doing that, but agreed. Tony was very nice and seemed knowledgeable and experienced.
Price assessment: Not sure
Services: Service not listed
Sandy Meglich3 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
I called them on short notice when I found a frayed garage door cable. They were out to my home in a couple of hours. Danny did a thorough inspection and found some other items that needed attention. In all the total price was reasonable and I was happy to taken care of all in one trip before winter.
Price assessment: Reasonable price
Services: Garage door consultation
Walter Collenette1 reviewiTotal number of Google reviews Walter has written across all businesses on Google Maps, not just this one.
ProActive came and corrected my door that was having problems closing, lubricated gears & wheels & helped tension out alot, very happy will use them again.
