Carpet cleaning service · Taunton, MA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 23 upholstery repair servicesiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★117 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Procare Carpet & Upholstery Cleaning five stars based on 117 reviews, noting the owner responds to 91% of comments. Customers frequently describe the service as punctual, professional, and thorough, with effective results for carpets, upholstery, and stain removal. Recurring themes include reasonable pricing, clear communication, and flexibility regarding scheduling. The provided excerpts contain no low-star reviews, so no common criticism is identified.
Google rating: 5.0 out of 5 from 117 reviews (100% five-star).
Reviews on this page: 117 Google reviews (106 with written comments, 3 with photos).
Owner responses: the business replied to 91% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyUpholstery Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Procare Carpet & Upholstery Cleaning: 99/100 on this factor. Category median: 87.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Procare Carpet & Upholstery Cleaning: 97/100 on this factor. Category median: 82.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Procare Carpet & Upholstery Cleaning: 98/100 on this factor. Category median: 94.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Procare Carpet & Upholstery Cleaning: 100/100 on this factor. Category median: 93.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Procare Carpet & Upholstery Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 26.–
–
Bar = this company · dark tick = category median.
Star ratings
117 Google reviews we collected
5.0of 5
5 stars117100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 106 written reviews
100%praise
Praise295100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6422%
Quality & results6321%
Would recommend6221%
Speed & response5820%
Price & value3111%
Honesty & trust93%
Communication83%
What customers talk about
We read 106 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“His knowledge and professionalism truly stood out, and the price for the service was very reasonable.”
“Dave did an outstanding job removing pet vomit from our brand new carpets, and I couldn’t be more impressed.”
“If you’re looking for reliable and thorough carpet care, I highly recommend reaching out to them”
“Need something cleaned, shows up on time and he does a fantastic job!”
“David was easy to reach and has very reasonable prices.”
“Dave knows what he is doing, is reasonably priced and reliable!”
“He communicated with me before scheduled appointment and was very accommodating.”
People customers mention
Dave41 reviews
Pires4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Procare Carpet & Upholstery Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Michael4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I wanted to take a moment to share my experience with Dave from ProCare. Dave did an outstanding job removing pet vomit from our brand new carpets, and I couldn’t be more impressed. His knowledge and professionalism truly stood out, and the price for the service was very reasonable.
What really made the experience…
CathyLocal Guide · 74 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Dave is great! Need something cleaned, shows up on time and he does a fantastic job! Thank you again!
Dan10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Got my carpet cleaner than I could have expected. Friendly and clean service. Would recommend.
DawnLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
David was easy to reach and has very reasonable prices. My off white playroom carpet was a hot mess express and he brought it back! He was quick and thorough and the house smelt great after!!
Highly recommend!
What did I have done? 6 rooms and a carpeted stairway steam cleaned.
Danny10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Look no further than this company if you want the best work possible. Professional, efficient, and incredibly effective.
Carolanne6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Dave was perfect! He communicated with me before scheduled appointment and was very accommodating. He was friendly and punctual. My mother was very happy with the cleaning. Highly recommend!
I wanted to take a moment to share my experience with Dave from ProCare. Dave did an outstanding job removing pet vomit from our brand new carpets, and I couldn’t be more impressed. His knowledge and professionalism truly stood out, and the price for the service was very reasonable.
What really made the experience exceptional was how clean and courteous Dave was throughout the process. He took care to use shoe coverings and put up door and wall protectors, ensuring our home stayed spotless and protected. It’s clear that Dave takes pride in their work and values their customers.
I will be scheduling annual carpet maintenance with Dave and ProCare moving forward. If you’re looking for reliable and thorough carpet care, I highly recommend reaching out to them
Response from the owner · 3 months ago
Thank you so much for taking the time to share your experience Michael! Professionalism, thorough care, and fair pricing are top priorities at Procare Carpet & Upholstery Cleaning. We appreciate your high recommendation and can't wait to work with you again in the future!
CathyLocal Guide · 74 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
David was easy to reach and has very reasonable prices. My off white playroom carpet was a hot mess express and he brought it back! He was quick and thorough and the house smelt great after!!
Highly recommend!
What did I have done? 6 rooms and a carpeted stairway steam cleaned.
Response from the owner · 9 months ago
Thank you so much for your 5-star review Dawnie! We truly appreciate your support.
Danny Horgan10 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Dave was perfect! He communicated with me before scheduled appointment and was very accommodating. He was friendly and punctual. My mother was very happy with the cleaning. Highly recommend!
Response from the owner · 11 months ago
Thank you, Carolanne, for sharing your experience. We will always strive to provide the best service and experience for every customer.
Megan Wilson8 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
I had my couches cleaned today and I couldn’t be happier with the results! Dave was extremely professional, very personable, and made the whole experience easy and stress-free. The attention to detail was excellent, and my couches look brand new again. I truly appreciate the quality of service and would highly recommend Procare to anyone looking for top-notch couch cleaning. Excellent service from start to finish!
Response from the owner · Edited 11 months ago
Thank you, Megan, for the review!
Chris Mierzwinski3 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Dave did a wonderful job cleaning my carpet! He was professional, punctual, and thorough with his work. I will definitely call him again in the future.
Response from the owner · a year ago
Thank you for the review!
Laurie RoseLocal Guide · 17 reviewsiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
