Experts Reviews · Company report
ProClean logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%28+2Craft & service penalty71−2.9Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

ProClean

Pensacola, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.8★ from 765 Google reviews

Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ProClean is better than 79% of commercial cleaning services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ProClean is better than 72% of commercial cleaning services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ProClean is better than 71% of commercial cleaning services.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ProClean is better than 100% of commercial cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ProClean is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ProClean is better than 28% of commercial cleaning services.D
28

Reviews for your job

Customers hired ProClean for 8 kinds of job.

ProClean for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$163–$247
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 48 Google reviews tagged “Area rug cleaning” · showing 40

Emily7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Zak did an awesome job! He was on time and did great work. I would definitely recommend them for carpet and couch cleaning! I have two huskies and my couch definitely smelled like them before hand, and now I can’t smell any animal odor. Thanks Zak :)

Paid $150–200Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Dana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had Proclean come out to clean our living room carpet and 5 yr old sectional sofa, and I am blown away by the results! They were able to remove the odors of two children and a dog 😂 along with their ick and grime. I seriously thought these smells were permanent and was giving up hope [this is why we can’t have…

Customer photo from Dana's reviewCustomer photo from Dana's review
Paid $150–200Great priceCarpet steam cleaningWater damage-related cleanup & repairUpholstery cleaning
AretyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I've been using Pro Clean for many years. I've never had a bad experience and today is no exception. Scheduling with Stephanie was a breeze. She's helpful and friendly and was able to reschedule my appointment when I originally was getting service on another date. Kudos to her and to my technician, Collin. He was…

Paid $150–200Great priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
debbie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

ALL staff was friendly, courteous, & professional! They were prompt with pick-up, provided us with updates, reasonable costs, and delivered on schedule. I would HIGHLY recommend Pro Clean Restoration and Cleaning. We had an area rug thoroughly cleaned. It is beautiful again and looks brand new. Rug is 24 yrs old.

Paid $500+Great pricePet stain & odor removalArea rug cleaning
Linda13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I'm so pleased with the service and professionalism of this company. Our big area rug came back looking brand new! Thank you!

Paid $500+Great priceArea rug cleaning
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

ProClean did an amazing job cleaning our area rug. They came out to our house, around our schedule, and completed the work on time with no issues.

Paid $100–150Great priceArea rug cleaning
JeanetteLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great quote and my rugs look fantastic. On time. Efficient and very nice. Good value. Excellent staff

Paid $150–200Reasonable priceCarpet steam cleaningArea rug cleaningGeneral carpet cleaning
alexa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional. Good communication with staff and myself. Courteous and took great care of my belongings

Reasonable priceWater damage-related cleanup & repairFire damage cleanup & repairArea rug cleaning
Donna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Got lipstick out of my carpet

Carpet steam cleaningGeneral carpet cleaningArea rug cleaning+ Punctuality+ Quality+ Professionalism
Christine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend ProClean! I had the pleasure of working with Timmy & Shelby. They were both pleasant, polite, personable, professional & knowledgeable. They showed care in making sure everything would be taken care of & that’s exactly what happened. Last week another gentleman, Brett, came & helped Shelby, he…

Area rug cleaningMold remediationMold inspection+ Responsiveness+ Punctuality+ Quality
Carly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful experience. Cleaned two rugs I had, all I had to do was drop them off. They were super flexible with when I could pick them up and showed me the whole process as well. Couldn't be happier with their service.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Greg3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

We had them polish our travertine counter tops. There was some damage and they just stopped following up.

Area rug cleaningService not listed− Responsiveness− Quality
LISALocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Job Well done very thorough my carpet and sofa came clean and smelled great

Area rug cleaningLeather cleaning+ Responsiveness+ Punctuality+ Quality
Gregory8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job. I will use this service again.

Area rug cleaning+ Responsiveness+ Punctuality+ Professionalism
Jeriko4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Their system for cleaning pet urine out of rugs works well. Unfortunately our dog peed on the freshly cleaned carpet as soon as we turned our backs. So while their system is an exceptional way to clean area rugs, obviously a pet can still smell their prior accidents on the carpet. 🥵

Area rug cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
JamesLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 358 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had this rug cleaned coming out of 15 years storage and they did well. This time , afew years later, they got the stains that wouldn't lift the first time and my 30 year old rug looks brand new!!!

Area rug cleaning+ Punctuality+ Professionalism
RosannaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Outstanding and highly recommended!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We’ve used the services of ProClean 3 years in a row and are always pleased. They provide a high quality and reliable service. Highly recommend!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
VernaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Daniel always listens to my carpet and upholstery cleaning priorities. He takes time and great effort to deal with problem areas and is efficient and professional.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Stay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

they will do all they can to attend to your schedule that's ONE reason we choose them first

Area rug cleaning+ Responsiveness+ Punctuality+ Professionalism
KarenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Responsive, picked up my rugs and had them back quickly. A great value

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Tammy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did an amazing job. We have them clean the carpets every 12 months. Always on time and do a fantastic job.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality+ Professionalism
Rosie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and thorough.

Area rug cleaning+ Punctuality+ Professionalism+ Value
ALocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They had excellent communication from start to finish. They showed up on the day & time agreed upon. They were able to get the stain out of the rug and off of the chair for a great price. I would definitely call them again.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
DonnaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceArea rug cleaning
Brandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceUpholstery cleaningArea rug cleaning
Angel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Punctuality+ Professionalism
Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningWater damage-related cleanup & repairWater damage-related mold removal+ Punctuality+ Professionalism
ElizabethLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Value
Robyn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning
ConnieLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Cathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Beth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Erin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaning
Katie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
S.K.10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
DanielLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
JJ2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality

Show more area rug cleaning reviews (8 more) →

Price

$324+17% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 49%Overpriced 5%Not sure 6%

Jobs customers hired them for

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