Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Customers frequently praise ProClean for rapid response times, professional communication, and effective removal of water damage, mold, and odors from carpets and upholstery. Reviews highlight thorough cleanup and respectful handling of home spaces during mitigation and restoration projects. However, low-star feedback indicates recurring issues with delayed follow-up on rebuild estimates, high pricing for minor repairs, and damage to vintage rugs caused by cleaning equipment.
Data from Google, last updated November 4, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
765 Google reviews we collected
Phrases our text analysis found in 547 written reviews
Price verdicts customers left with their Google review
Middle half of what 48 customers paid ($183–$705) · gold mark = category median.
How often each topic comes up in the written reviews
We read 547 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brett, Kenny and their crews, John and Daniel and team, were very responsive and professional.”
“Unprofessional and very low quality rebuild contractors!”
“They assessed the situation right away, clearly identified the areas that required drying and treatment, and handled everything thoroughly.”
“ld contents from my main bedroom and closet (both with access to the damaged bathroom) would be moved and that the carpet would be replaced and cleane…”
“Proclean Water Restoration responded quickly when we needed help.”
“…it should to clean your carpet only one jet works the employees are slow at cleaning has nasty attitudes in front of customers Pro Clean is never o…”
“We are half way through our work and my husband and I would recommend them.”
“I received your rebuild estimate on June 5, 2026, but I will not be moving forward with your services, nor will I recommend your company to anyone.”
“Highly recommend them for both carpet and upholstery cleaning—worth every penny!”
“Way overpriced.”
“They answered our questions thoroughly with humility and expertise.”
“Two full weeks passed with zero communication after mitigation was complete.”
“He was there every day after that was very reliable, thorough and did a great job.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired ProClean for 8 kinds of job. Pick one to see what they paid and said.
Great people to work with. Kind and considerate of your home and space. Highly recommend for restoration.
Zak did an awesome job! He was on time and did great work. I would definitely recommend them for carpet and couch cleaning! I have two huskies and my couch definitely smelled like them before hand, and now I can’t smell any animal odor. Thanks Zak :)
Miranda and Zachary were amazing and did a great job with the cleaning. Ian was also great and understanding, he really showed our family he cared and was there to help us with our situation.
I have to say, ProClean was a true lifesaver when my family needed help the most. No one ever wants to deal with a disaster, but when it happens, you need fast action—and they delivered. After my insurance company, Ovation, contacted ProClean, Ian Raines arrived at our home within 30 minutes, even though it was…
Daniel B and his team just finished cleaning my carpets and I have to say he did an amazing job! I had four bedrooms that needed to be cleaned, two that smelled like dog and had stains. The carpet looks brand new, smells amazing, and no more stains. Daniel is very friendly, professional, and super thorough. He got…
I had Proclean come out to clean our living room carpet and 5 yr old sectional sofa, and I am blown away by the results! They were able to remove the odors of two children and a dog 😂 along with their ick and grime. I seriously thought these smells were permanent and was giving up hope [this is why we can’t have…
| Job | Reviews | Category typical |
|---|---|---|
| Water damage-related cleanup & repair | 79 | — |
| General carpet cleaning | 76 | $132–$277 |
| Water damage-related mold removal | 51 | — |
| Area rug cleaning | 48 | $163–$247 |
| Carpet steam cleaning | 43 | $158–$321 |
| Mold inspection | 30 | — |
| Upholstery cleaning | 30 | $146–$285 |
| Pet stain & odor removal | 27 | — |
4.8 ★★★★★ 765 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great people to work with. Kind and considerate of your home and space. Highly recommend for restoration.
Our insured plumber brought in this team for some remediation work. Brett, Kenny and their crews, John and Daniel and team, were very responsive and professional. We are half way through our work and my husband and I would recommend them. They care about the details and give multiple options when available to fix issues or address concerns. Very sharp team and I’m thankful they made this process as easy on us as possible.
Proclean Water Restoration responded quickly when we needed help. They assessed the situation right away, clearly identified the areas that required drying and treatment, and handled everything thoroughly. Technician Cole was polite, professional, and careful with the work. He removed the baseboards without damaging them, which we really appreciated. Overall, a smooth and professional experience. Highly recommend Proclean Water Restoration in Pensacola.
ProClean has your back and their team is kind, caring, and professional. Mold remediation is very stressful, and they came through for us. They answered our questions thoroughly with humility and expertise. We are confident in their services, and I would recommend them hands down! Thank you, ProClean!
As a property management company with hundreds of properties, ProClean is our go to company for our carpet cleaning and restoration needs! Their team is always very responsive and professional with any work orders we send to them.
Thank you Zak for doing such a great job!
Proclean came out within an hour for a water extraction. Saved the holiday weekend!
Kenny and his team were outstanding. Kenny always kept us informed of the schedule and next steps. Could not have asked for a more personable and professional person. House is back to new. Highly recommend for many reasons.
Daniel S. did a great job getting my shower torn out and ready for the rebuild! They did a great job cleaning up and making it look like they were never there!
This company is fabulous! Experienced and very efficient service for my water damage. The team is so friendly it was a joy having them manage my project. My team was Ivan, as Project Manager along with technicians John and Javier. Such a great group of guys!!! You won’t go wrong with ProClean!!! They will take good care of you.
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
