Experts Reviews · Company report
ProClean logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%28+2Craft & service penalty71−2.9Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

ProClean

Pensacola, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.8★ from 765 Google reviews

Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ProClean is better than 79% of commercial cleaning services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ProClean is better than 72% of commercial cleaning services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ProClean is better than 71% of commercial cleaning services.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ProClean is better than 100% of commercial cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ProClean is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ProClean is better than 28% of commercial cleaning services.D
28

Reviews for your job

Customers hired ProClean for 8 kinds of job.

ProClean for carpet steam cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$321
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 43 Google reviews tagged “Carpet steam cleaning” · showing 20

Chase3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

As a property management company with hundreds of properties, ProClean is our go to company for our carpet cleaning and restoration needs! Their team is always very responsive and professional with any work orders we send to them.

Great priceCarpet steam cleaningWater damage-related cleanup & repair
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thank you Zak for doing such a great job!

Great priceCarpet steam cleaning
Kimberly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Daniel B and his team just finished cleaning my carpets and I have to say he did an amazing job! I had four bedrooms that needed to be cleaned, two that smelled like dog and had stains. The carpet looks brand new, smells amazing, and no more stains. Daniel is very friendly, professional, and super thorough. He got…

Paid $450–500Reasonable priceCarpet steam cleaning
Dana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had Proclean come out to clean our living room carpet and 5 yr old sectional sofa, and I am blown away by the results! They were able to remove the odors of two children and a dog 😂 along with their ick and grime. I seriously thought these smells were permanent and was giving up hope [this is why we can’t have…

Customer photo from Dana's reviewCustomer photo from Dana's review
Paid $150–200Great priceCarpet steam cleaningWater damage-related cleanup & repairUpholstery cleaning
AmyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Pro clean was able to help us very quickly between renters for our vrbo. They were efficient, professional and the carpets looked brand new!

Paid $500+Reasonable priceCarpet steam cleaning
Joshua5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

As property manager of a large apartment complex, I have tried a dozen carpet cleaning companies trying to save on replacing carpet and Pro clean by far is the best out there! Collin works miracles every time! Highly recommended

Paid $150–200Reasonable priceCarpet steam cleaning
Jeanette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Gaven Whiting did such an amazing job! He was professional, explaining the process while providing exceptional customer service. He was able to get a horrible stain out of my carpet.I would definitely use him again for any of my carpet cleaning detail Services. Thank you so much!

Paid $150–200Reasonable priceCarpet steam cleaning
Morgan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I was referred to you all by Kaitlin and the scheduling was super easy. Gaven was sent out to clean my master bedroom carpet that had been ruined by my dog during potty training. Gaven was super personable and took his time to make sure the job was done well. All of the stains were able to be resolved and it looks…

Paid $200–250Great priceCarpet steam cleaning
AlonzoLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I needed them and they responded and acted quickly. Great job

Paid $300–350Great priceCarpet steam cleaning
Tammy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very effective carpet cleaning

Paid $100–150Carpet steam cleaning
Frances5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very thorough and professional

Carpet steam cleaning
PelicanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

These guys did an amazing job that was beyond my belief in restoring our floors back to brand new. We will be calling them again

Carpet steam cleaning
Hanaba4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Blake was cordial and professional and thorough. Before he left, I asked his opinion about a problematic spot on the garage floor, even though I thought it was outside his bailiwick.(I like free unofficial advice.) He told me be about chemical differences in types of concrete cleaners and showed his concern for…

Paid $300–350Reasonable priceCarpet steam cleaning
Marlene11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Had carpet and tile cleaned. They were quick and professional. The end price was close to what I was quoted (ended up adding a little more). I got one of the rooms treated for pet odor, about a week or so after it still smelled but they didn’t hesitate and came back to retreat at no additional cost. Would def recommend!

Paid $250–300Reasonable priceCarpet steam cleaning
Tish4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Carpet cleaning was excellent! Great experience, so nice to have beautiful carpet again. Thank you Pro Clean!

Paid $350–400Reasonable priceCarpet steam cleaning
Elaine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent service. We highly recommend them.

Reasonable priceCarpet steam cleaning
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Good job. Fair price.

Paid $100–150Reasonable priceCarpet steam cleaning
ColinLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great affordable price, efficient! Was able to schedule in 4 days. Gaven arrived right at the start of the 2 hr cleaning window set. They were able to industrial clean my area rug & vomit spot on the bedroom carpet and made them look brand new for $150 and 45 mins. Highly recommend and will use again if needed in the future!

Customer photo from Colin's review
Paid $150–200Great priceCarpet steam cleaning
Alex6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I found out that I needed to have my carpets cleaned before I moved out with less than a weeks notice and I was extremely stressed about being able to get it done. Every single person I spoke with at ProClean was professional, kind, and helpful. Blake was even able to come out earlier on the day I was moving to get…

Carpet steam cleaning
Deb4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job, nice people, didn’t leave till I was satisfied. I’ve used many different carpet cleaning services with well known names but Pro-Clean is the best! I highly recommend!!

Carpet steam cleaning

Show more carpet steam cleaning reviews (23 more) →

Price

$324+17% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 49%Overpriced 5%Not sure 6%

Jobs customers hired them for

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