Experts Reviews · Company report
ProClean logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%28+2Craft & service penalty71−2.9Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

ProClean

Pensacola, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.8★ from 765 Google reviews

Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ProClean is better than 79% of commercial cleaning services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ProClean is better than 72% of commercial cleaning services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ProClean is better than 71% of commercial cleaning services.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ProClean is better than 100% of commercial cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ProClean is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ProClean is better than 28% of commercial cleaning services.D
28

Reviews for your job

Customers hired ProClean for 8 kinds of job.

ProClean for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.76
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 76 Google reviews tagged “General carpet cleaning” · showing 20

Dana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had Proclean come out to clean our living room carpet and 5 yr old sectional sofa, and I am blown away by the results! They were able to remove the odors of two children and a dog 😂 along with their ick and grime. I seriously thought these smells were permanent and was giving up hope [this is why we can’t have…

Customer photo from Dana's reviewCustomer photo from Dana's review
Paid $150–200Great priceCarpet steam cleaningWater damage-related cleanup & repairUpholstery cleaning
AretyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I've been using Pro Clean for many years. I've never had a bad experience and today is no exception. Scheduling with Stephanie was a breeze. She's helpful and friendly and was able to reschedule my appointment when I originally was getting service on another date. Kudos to her and to my technician, Collin. He was…

Paid $150–200Great priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
JeanetteLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great quote and my rugs look fantastic. On time. Efficient and very nice. Good value. Excellent staff

Paid $150–200Reasonable priceCarpet steam cleaningArea rug cleaningGeneral carpet cleaning
Donna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Got lipstick out of my carpet

Carpet steam cleaningGeneral carpet cleaningArea rug cleaning+ Punctuality+ Quality+ Professionalism
Bonnie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They always do a great job!

General carpet cleaning
RobertLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

Shelby did a wonderful job. Thank you. Give her a raise. She is very conscientious

General carpet cleaning
Davis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★

People are always so nice and clean up and try to get any spots out of your carpet that you need help with

Carpet cleaningCarpet steam cleaningGeneral carpet cleaning
RandyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've used ProClean three times and have always been pleased. Not only do they good job at what they can do, but they are upfront about what they cannot do -- heavy stains on old carpet, etc. Highly recommended.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Brenda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good customer service and my carpet looks great

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Prompt, efficient, great job

General carpet cleaning
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional and courteous.

Carpet cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Connie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh did our cleaning and did a great job. He really worked on a couple of pet stained areas. Josh was professional, polite and knowledgeable of the process and was able to provide me some good tips and helpful hints for keeping stains under control. Highly recommend this technician.

Carpet cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
RobertLocal Guide · 177 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Outstanding service! We will be using ProClean every 18 months now.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Addison6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Job was well and reasonably quick. Will be using ProClean more often.

General carpet cleaningService not listed+ Quality+ Professionalism+ Value
SunnyLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a professional experience. It was scheduled and completed timely. I would recommend.

General carpet cleaning
abriale4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our tech showed up on time & was very professional. He was able to get the job done in a short time. Our carpet looks brand new.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Clark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were very satisfied with the quality of workmanship as well as promptness

Carpet cleaningGeneral carpet cleaning+ Responsiveness+ Professionalism+ Value
Sharon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience, professionally done. I will definitely use this service again.

General carpet cleaning+ Punctuality+ Professionalism+ Value
JamesLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Karen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have to say they did an amazing job! Better than I expected. Very calm and courteous as well. Definitely recommend ProClean

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more general carpet cleaning reviews (56 more) →

Price

$324+17% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 49%Overpriced 5%Not sure 6%

Jobs customers hired them for

Compare with