Experts Reviews · Company report
ProClean logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%28+2Craft & service penalty71−2.9Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

ProClean

Pensacola, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.8★ from 765 Google reviews

Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ProClean is better than 79% of commercial cleaning services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ProClean is better than 72% of commercial cleaning services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ProClean is better than 71% of commercial cleaning services.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ProClean is better than 100% of commercial cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ProClean is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ProClean is better than 28% of commercial cleaning services.D
28

Reviews for your job

Customers hired ProClean for 8 kinds of job.

ProClean for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$285
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Upholstery cleaning”

Emily7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Zak did an awesome job! He was on time and did great work. I would definitely recommend them for carpet and couch cleaning! I have two huskies and my couch definitely smelled like them before hand, and now I can’t smell any animal odor. Thanks Zak :)

Paid $150–200Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
mimi12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Zak & Gavin were exceptional! From concern about fabric, to testing the treatment first in a smal area, to foot coverings, their knowledge and respect for our home & furnishings was appreciated. The wine stain on the white sofa was removed and the entire sofa "refreshed" at a very reasonalbe cost. Should the need…

Upholstery cleaning
Dana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had Proclean come out to clean our living room carpet and 5 yr old sectional sofa, and I am blown away by the results! They were able to remove the odors of two children and a dog 😂 along with their ick and grime. I seriously thought these smells were permanent and was giving up hope [this is why we can’t have…

Customer photo from Dana's reviewCustomer photo from Dana's review
Paid $150–200Great priceCarpet steam cleaningWater damage-related cleanup & repairUpholstery cleaning
SinghLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Collin did a great job.

Paid $100–150Great priceUpholstery cleaning
AretyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I've been using Pro Clean for many years. I've never had a bad experience and today is no exception. Scheduling with Stephanie was a breeze. She's helpful and friendly and was able to reschedule my appointment when I originally was getting service on another date. Kudos to her and to my technician, Collin. He was…

Paid $150–200Great priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
Vera3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Collin A. did a great job. He is very detail oriented with excellent communication skills, a nice person.

Paid $150–200Reasonable priceUpholstery cleaning
Caitlyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had fiberglass that was all in our bedroom, laundry room, and living room/kitchen area. My brother contacted his friend Rajko and got someone out the very next day to have a look at the house. Then Timmy did the inspection and created a cleaning plan. Timmy was very professional and knowledgeable. Zachary and…

Upholstery cleaningCarpet cleaning
JeanetteLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great quote and my rugs look fantastic. On time. Efficient and very nice. Good value. Excellent staff

Paid $150–200Reasonable priceCarpet steam cleaningArea rug cleaningGeneral carpet cleaning
cherry12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a very positive experience with Pro-Clean last week. I had my area rugs and sofa cleaned (much needed). Zach was very careful, explained what he would be doing, was friendly and very professional. I appreciated his advice and the cleanings were completed in a very efficient length of time. I will call them again!

Carpet steam cleaningUpholstery cleaning
KEVINLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic experience from setup to completion of service. Collin arrived ahead of schedule, provided a thorough explanation of the service that would be provided, the cost associated, and completed the service with excellence. This was the first time utilizing their services and I would recommend them to anyone…

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
abriale4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our tech showed up on time & was very professional. He was able to get the job done in a short time. Our carpet looks brand new.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Collin did a great job with our carpet/upholstery/tile cleaning. He was professional and friendly.

Carpet cleaningUpholstery cleaningService not listed+ Quality
Alexis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

As far as the general experience with scheduling services and getting questions answered, the employee on the other line was very helpful. The person who came to do the cleaning arrived a little early, maybe about 30 mins, but the text alert beforehand letting me know he was on the way was a nice courtesy. I forgot…

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
sheilaLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The young man did a great job.

Upholstery cleaning+ Punctuality
VernaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Daniel always listens to my carpet and upholstery cleaning priorities. He takes time and great effort to deal with problem areas and is efficient and professional.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Tammy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did an amazing job. We have them clean the carpets every 12 months. Always on time and do a fantastic job.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality+ Professionalism
ALocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They had excellent communication from start to finish. They showed up on the day & time agreed upon. They were able to get the stain out of the rug and off of the chair for a great price. I would definitely call them again.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Lee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This is a dynamic company, outstanding customer service. The entire staff were professional, courteous, knowledgeable and very understanding of the customer needs by listening and being very attentive. Once again, we would like to thank them for a job well done.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Glenda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
Brandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceUpholstery cleaningArea rug cleaning
Angel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Punctuality+ Professionalism
Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Melinda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Upholstery cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
ElizabethLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Value
DanielLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
JJ2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Jackie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningService not listed+ Responsiveness+ Professionalism+ Value
Olga6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Punctuality+ Professionalism
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Grand5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Upholstery cleaningPet stain & odor removalService not listed+ Responsiveness+ Punctuality+ Quality

Price

$324+17% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 49%Overpriced 5%Not sure 6%

Jobs customers hired them for

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